As a collector I’m looking for quality for a great price and that’s what I got. I don’t normally leave many reviews but I felt these guys deserve a shoutout for the brilliant service they are provid... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
First time buying from these guys and everything was perfect, decent prices and I kept up to date on the order status, everything worked and had no problems at all. Would definitely recommend them an... See more
Second time ordering from Chillout and I'm definitely happy with the service. The delivery was fast, individual items were neatly and securely packaged and the condition was great. The only (minor) ni... See more
I have been using Chillout Games for completing my retro game collection for the last decade. They always deliver in terms of quality. You'll always know the exact condition and details of what y... See more
Company details
Written by the company
Chillout Games specialises in popular, rare, collectable, new sealed, promotional and imported video games for nearly all platforms from 1980 to current day. We are pleased to announce that our website is now 20 years old with over 200,000 customers! We have also been on eBay for 20 years and are consistently a high rated seller. All orders received before 3pm(and most 3-4pm orders) are posted on the same weekday. UK orders over £50 automatically qualify for free courier/Royal Mail Tracked delivery. Game orders over £60 are currently upgraded to Royal Mail Tracked 24(as at Nov23). We check, grade (and test if necessary), refurbish, clean, regrade, recheck, photograph, describe all games individually before listing for sale. Chillout Games has invested in £25,000 of professional disc machinery and employs a dedicated machine operator to deliver your discs in the best possible condition. Another long serving member of staff is responsible for cleaning and checking cart contacts, checking authenticity, checking/replacing cart internal batteries, and refurbishing consoles and accessories. The website also offers an instant price for 50,000 of your games with free Parcelforce courier collection or Post Office dropoff options and get paid within 48hrs of receipt (larger quotes 3-4 days). Everyone at Chillout takes pride in delivering high quality games and we really value your comments.
Contact info
Unit A8, Southmoor Industrial Estate, M23 9XD, Manchester, United Kingdom
- 0800 861 1066
- www.chilloutgames.co.uk
4.8
Excellent
702 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
best online game shop
customer for years , always a perfect service without exception. great condition and very well packed
10 September 2021
Unprompted review
Great service
Great service, the product was above and beyond my expectations. Will definitely be back for more 😃
10 September 2021
Unprompted review
Impressive selection and great customer service!
Ordered first time from the site, great selection of titles available. No trouble or issues with order, came packaged securely and safely. Everything was as described, as stated and fast delivery. Very happy, thanks Chillout!
6 September 2021
Unprompted review
Great retro shop
I bought several retro games from Chillout Games and I'm happy to recommend them. They provide great and quick service, the games are carefully packaged for delivery and the condition is always as described. Overall very good experience.
16 July 2021
Unprompted review
Super fast shipping
Super fast shipping, great products and great prices, highly reccomended!
10 July 2021
Unprompted review
Purchased an N64 game from Chillout…
Purchased an N64 game from Chillout games recently. Beautiful condition for its age and dispatched and delivered quickly.
9 July 2021
Unprompted review
Great Service
Order was dispatched and delivered very quickly. Item was in very good condition for its age as described on the website. Very happy with the service.
9 July 2021
Unprompted review
Absolutely Amazing
Fantastic condition, accurately described, superb packaging, amazing company.
6 July 2021
Unprompted review
product and delivery time both excellent
5 July 2021
Unprompted review
Excellent service
Excellent service. Would use again and would recommend to all!
2 July 2021
Unprompted review
Best online retro game store that cares!
One of the few places online that not only stocks lots of retro games but does insane job of posting pictures of every piece, describing the condition and what it includes, updates daily, ships to my country and does shipping properly to ensure your precious games do not get broken during shipping such as the jewel cases where they go over the norm of packaging but package them to the extent that I have yet to see done by anyone.
28 June 2021
Unprompted review
Fantastic company
Fantastic company. What you see is what you get, no generic picture only the actual product you are buying. I have never had a scratched disk from them. If anything is wrong they have been very helpful and communicative. I cannot fault them on anything and they deserve all the praise they get.
13 June 2021
Unprompted review
Great experience using Chillout Games
Great experience using Chillout Games. Found a Wii Classic controller which was in stock. Ordered it for same day dispatched (with only 10 mins left on the counter for it to be eligible) and promptly received an email informing me that the controller had been dispatched. It came well packaged in its original box and was in great condition. Couldn't be happier with the experience and will be happy to buy from Chillout Games again.
10 June 2021
Unprompted review
PS Vita Purchase
Ordered a PS Vita. Arrived in excellent packaging and the condition was fantastic, just as pictured on the website. Would definitely buy from again.
8 June 2021
Unprompted review
Fantastic customer service
Fantastic customer service, was really quick answering my question.
Games came quickly , well packaged and worked perfectly.
Will shop here again in future !
4 June 2021
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.