Chillisauce Reviews 

7,089
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, reviewers overwhelmingly had a great experience with this company. Consumers truly love how simple the booking process is, mentioning that tour guides and account managers are exceptionally helpful, friendly, and well-organized throughout the journey. Travelers frequently share that holiday trips are planned seamlessly, taking away the daily stress of managing large groups and collecting payments. However, some customers also noted frustrating issues with scheduling mix-ups, unexpected changes to their itineraries, or last-minute cancellations affecting their plans. A few people also experienced unexpected problems with poor accommodation quality, cramped hotel rooms, or difficult transport arrangements during their holiday.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently friendly and helpful. Reviewers... See more

Service

Reviewers mention positive feedback about service, noting that planning events like stag and hen parties is... See more

Booking process

Reviewers highlight positive aspects of booking process, noting that everything goes smoothly and takes the... See more

Location

Customers consistently note positive experiences with location, highlighting loads of options on locations... See more

Holidays

Consumers find holidays to be a source of great satisfaction and delight, expressing strong appreciation for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Friendly and always available service. Queries were responded to extremely quickly. Was slightly annoyed that there was no movement on the transfer of names so a friend lost a deposit because of a fam... See more

Company replied

Rated 5 out of 5 stars

We had an amazing experience from start to finish. Everything was planned perfectly, which took a huge amount of stress off our shoulders and let us just enjoy the weekend. Communication was clear a... See more

Company replied

Rated 5 out of 5 stars

Recently used Chillisauce to help organise a stag do and what a great company and especially Daisy who was very informative, always at the end of the phone and incredibly good at finding some excellen... See more

Company replied

Rated 5 out of 5 stars

A huge thank you to the Team for sorting out a Stag Doo for my Brother. Everything went extremely well from constant contact and updates. Transfers were excellent, hotel was cracking and ever... See more

Company replied


Company details

  1. Recreation Center

Written by the company

Chillisauce is one of the UK’s largest and fastest growing event agencies, helping over 160,000 customers to create memorable activities, corporate events and experiences across the UK, Europe and USA every year. We make it incredibly easy for groups and companies of any size to get out and enjoy events, activities and weekends away. Whether it’s marking a special occasion like your best friend’s stag do; white water rafting, shooting zombies or driving fast cars purely for fun, Chillisauce makes it happen. It might be promoting productivity and morale through fun team building exercises, staff parties and corporate events. Chillisauce brings your staff together.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

7K reviews

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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(7,089)

129 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy

Easy to use and pay. Great for groups

28 June 2026
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Reply from Chillisauce

Thanks for taking the time to leave us a 5-star review Katie.

Rated 5 out of 5 stars

Stag weekend in Budapest 2026

We booked our stag weekend in Budapest through Chillisauce, and I honestly couldn’t recommend them highly enough. From the moment we booked until the end of the trip, everything was incredibly well organised, making the whole experience completely stress-free.

A huge thank you to Aimee, our Customer Service Executive, who did an amazing job arranging everything. She was always quick to respond, helpful with any questions we had, and made sure every detail was taken care of before we arrived.

We also have to give a special mention to our tour guide, Zeti, who was absolutely fantastic throughout the weekend. He was friendly, knowledgeable, organised, and went above and beyond to make sure our group had an amazing time. Nothing was too much trouble, and he really made the whole experience even more enjoyable.

Budapest was an incredible destination for a stag do, and thanks to Chillisauce, everything ran seamlessly. I’d have no hesitation in booking with them again or recommending them to anyone planning a stag or hen weekend. I actually have another stag in Budapest booked for next year already with Chillisauce😅

Thanks again to Aimee, Zeti, and the whole Chillisauce team for an unforgettable weekend!

26 June 2026
Unprompted review
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Reply from Chillisauce

Thank you so much for taking the time to leave such an amazing review Ruaraidh! It means a lot to hear that everything ran so smoothly and that you had such a great time in Budapest.

We'll be sure to pass your kind words on to Aimee and Zeti—they'll be delighted to know they helped make your weekend so memorable.

We're especially pleased to hear you've already got another Budapest stag booked with us for next year! 😅 We can't wait to help make that one just as unforgettable.

Thanks again for choosing Chillisauce

Rated 1 out of 5 stars

On a stag do in Prague

On a stag do in Prague, no air-conditioning at the hotel, impossible to sleep, moth holes in the curtains in my room, our group organiser has complained, got the offer to move 2 of 16 people out into another hotel,didn't want to split the group, not good, seems that once they've had your money you're not important anymore, ruined what could have been a great trip.

28 June 2026
Unprompted review
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Reply from Chillisauce

Dear Graham,

I'm sorry to see that you left us a 1-star review and that your experience did not meet your expectations.

I can see that your lead organiser, Liam, is already in contact with Daisy, your Account Manager. They will be reviewing your complaint in full and will work together to address your concerns.

Kind regards,

Chillisauce Events

Rated 5 out of 5 stars

Had a fantastic experience with Chillisauce

Had a fantastic experience with Chillisauce, and everyone in our group said how easy it was to pay and see all the information.
Thank you to Aimee Crouch who our event organiser- great job 👍

21 June 2026
Unprompted review
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Reply from Chillisauce

Thanks so much for 5-star review Ian. I will pass on your thanks to Aimee.

Rated 5 out of 5 stars

Everything went so smoothly

Everything went so smoothly, takes the stress of booking things yourself away. Highly recommend using this company.

12 June 2026
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Reply from Chillisauce

Thank you so much for the 5-star review and recommendation Kerry.

Rated 5 out of 5 stars

Great company.

Great company.
Did exactly what was needed.
Kept us up to date with any changes as soon as they came.
Answered all queries when asked.

19 June 2026
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Reply from Chillisauce

Thanks for taking the time to leave us a 5-star review Sara.

Rated 5 out of 5 stars

A huge thank you to the Team for…

A huge thank you to the Team for sorting out a Stag Doo for my Brother.

Everything went extremely well from constant contact and updates.

Transfers were excellent, hotel was cracking and everybody had a fantastic time making memories we will never forgot.

Would highly recommend

6 June 2026
Unprompted review
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Reply from Chillisauce

Thanks so much for the lovely 5-star review Sam. I'm glad that everyone enjoyed the stag do. Thanks for the recommendation.

Rated 5 out of 5 stars

I only used this company because the…

I only used this company because the best man of the stag do used it to book events. So I only had to pay my fee, and look up the times and places for the events which we had in Benidorm. Can say Chilli Sauce was pretty good for me and had no faults with it to be honest. Maybe a bit expensive for what some of the events were but it was good.

12 June 2026
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Reply from Chillisauce

Thanks for giving us a chance Charlie and giving us a 5-star rating.

Rated 5 out of 5 stars

Chillisauce organised a great stag…

Chillisauce organised a great stag weekend for me and took all the planning and gathering payment hassles away from me. I would definitely use them again 5 🌟

17 June 2026
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Reply from Chillisauce

Thanks for taking the time to leave us a 5-star review Ben. We would be more than happy to help you arrange another event in the near future.

Rated 5 out of 5 stars

An incredible weekend

An incredible weekend! THE BEST stag do I’ve been on. Had absolutely no issues everything was booked exactly as described. Wouldn’t have changed a thing.

6 June 2026
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Reply from Chillisauce

Thank you so much for the lovely 5-star review. We would be more than happy to help you arrange another event in the future.

Rated 5 out of 5 stars

Take the stress out of group outings!

First time using them and they were great. From helping tailor the activities over the weekend (which we got for a great price) to being super responsive over the phone when any hiccups occurred. All money handled easily with them so no chasing it up with everyone.
Made it a very stress free experience.

12 June 2026
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Reply from Chillisauce

Thank you so much for the lovely 5-star review Kyle, I am really pleased to hear that you had a stress free experience.

Rated 5 out of 5 stars

Really responsive event management team…

Really responsive event management team who managed to secure my booking at short notice. The guide on the ground was really friendly and helpful too.

6 June 2026
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Reply from Chillisauce

Really pleased to hear you enjoyed your event Yusuf. Thank you for the 5-star review.

Rated 5 out of 5 stars

Andrew and Eoin were fab hosts and…

Andrew and Eoin were fab hosts and talked us through the cocktails we made. We had lots of laughs and they were accommodating to our needs. Thank you guys!

6 June 2026
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Reply from Chillisauce

Really pleased to hear you had lots of laughs. Thank you for the 5-star review.

Rated 5 out of 5 stars

Our host sandra in krakow was…

Our host sandra in krakow was fantastic, very heplful amd friendly

13 June 2026
Unprompted review
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Reply from Chillisauce

Thanks for taking the time to leave us a 5-star review Lee. We will pass on your feedback to Sandra.

Rated 5 out of 5 stars

Easy booking, great events

Easy booking, good hotel found with great breakfast, events fun for all

5 June 2026
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Reply from Chillisauce

Thank you so much for the 5-star review Mucktu. Really pleased to here you enjoyed Cardiff.

Rated 1 out of 5 stars

Terrible communication - no care for our our experience

I am writing to further outline the extent of the issues we experienced following your last-minute cancellation of our original hotel booking. Each additional detail only reinforces how far the delivered experience fell below what was promised and paid for.

Not only did we lose the free breakfast included in our original package, but the replacement hotel was of a significantly lower standard. The food provided there was terrible and did not resemble the quality or experience we were assured when booking. This alone would have been disappointing, but unfortunately the problems did not stop there.

The boat experience—advertised as a trip out to sea—only travelled down the river. This was a clear misrepresentation of what we were sold, and the boat itself was of noticeably poor quality. To make matters worse, there was no running water on board, meaning even basic hygiene such as handwashing was impossible. This is not only unprofessional but also a basic health and safety concern.

Considering the extremely short notice of the hotel change, the downgrade in accommodation, the loss of included amenities, the poor food quality, the misrepresented boat trip, and the lack of basic facilities on board, it is evident that the compensation offered so far is wholly inadequate. We expect a level of compensation that genuinely reflects the disruption, disappointment, and failure to deliver the services we were promised.

4 June 2026
Unprompted review
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Reply from Chillisauce

Dear Ciaran,

I’m sorry to see that you have left us a 1-star review and that your experience did not meet expectations.

I can see that your lead organiser, Dom, has already raised a complaint with my colleague, Daisy. She is currently carrying out a full investigation and will provide a detailed response once this has been completed.

Unfortunately, the hotel had to be changed at very short notice due to a plumbing issue that resulted in several rooms being flooded. We were initially advised that your booking could still be accommodated; however, the day before your arrival we were informed that staying at the Mercure would no longer be possible. Our supplier therefore sourced the only available alternative hotel in the area.

With regard to the boat experience, we have forwarded your comments and the photographs provided to our supplier in Riga for further investigation.

Please rest assured that Daisy will be in touch with the lead organiser as soon as the matter has been fully reviewed.

Kind regards,

Chillisauce Events

Rated 5 out of 5 stars

5 stars 🌟

Would definitely recommend using Chillisauce. Booking and communication was on point and even on the weekend, they still provide information if needed.

8 June 2026
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Reply from Chillisauce

Thank you for your 5-star review and recommendation Mrs L J.

We would be more than happy to help you with another event in the future.

Rated 5 out of 5 stars

Really good experience with chillisauce

Really good experience with chilli sauce. They helped me plan a stag with 15 other lads and everything went smoothly from start to finish. We had guides come with us on every activity which helped everything run well, and the prices we were given were very reasonable.

5 June 2026
Unprompted review
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Reply from Chillisauce

Thank you for taking the time to leave us a 5-star review Mr Massey. I am very pleased to hear you had a smooth experience with us.

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