Chick Fil-a Reviews 

Why won’t Chik fil A refund customer for missing & rancid items???
Went thru the drive thru at Tuutle Crossing in OH. Missing brownie & received a rancid/sour milkshake. Called store was told by cashier & the Manager Channing Smith that their “new policy” was to make customers drive back to their store to show their receipt because they’ve had so many complaints of missing items. This was after I had already told both of them I went thru the drive thru as we don’t live there and we’re on our way to an event & they confirmed they found my receipt in their records. When I asked why would I have to drive back to them to bring in my receipt after they already confirmed they have it electronically and how would that “prove I wasn’t lying” (as was implied by Channing numerous times) I was simply told to call corporate. The email response from Corporate was that they referred my concern back to the store. The store emailed me a coupon for a brownie & shake. When I responded that I need a refund as there is no chick fil a in my area the store again reiterated their “new policy” of not refunding for missing and rancid items.
After numerous communications and giving them numerous opportunities to make this right only to be refused they left me no other options but to post a review in hopes that someone in the organization will see and step up to do the right thing. And yes, I did dispute the charge on my card so now they can spend more money in salaries responding and handling that as well as paying the charge back fee they’ll automatically incur. They should have just done the right thing in the beginning.

We usually have no issues with Chick-Fil-A….up until today.

My daughter placed a very simple drive-thru order:

Chicken Strips
Spicy Chicken Sandwich
Mac n Cheese
Large Fries
Cheese Sauce
(2) Honey Mustards

When my daughter got home, No Spicy Chicken Sandwich. No Fries and No Honey Mustards.

She drove back, waited in the drive-thru again and was assured that everything was in the bag.

My daughter gets home and No Honey Mustards again.

Chick-Fil-A….also advertises (2) pickles on their sandwiches. My sandwich has NO pickles.

That’s what happens when they dance around in the the kitchen and are NOT paying attention.

Chick-fil- has excellent quality food and great customer service. I have never been disappointed. It seems to me that the reviews on this website are skewed with a sudden influx of one stars as if a concerted effort to bring the company down due to politics. My only disappointment is that they close at 10 pm.

Best ingredients, best food, best customer service. Our family loves when we treat ourselves to Chick-Fil-A, by far the best fast food anywhere.

I order a market salad got 2 blueberries in it. Got 2 strawberries in it. 3 pieces of apple in it. The rest was lettuce. Call and was told should have 6 blueberres 4 strawberry and more apples. Was told i need the receipt but they did not give it to me. Very statifed in the salad.

They get 1 star because the chicken is ok. Horrible service. Ordered a deluxe chicken sandwich and a plain with mayo only, and a Mac and cheese. Didn't get my Mac and cheese. Which I was so excited about. No mayo at all. And 3 fries? Why do I have 3 fries in my bag? Didn't order 3 fries. And good luck getting back in to get your order fixed because of the way they have their parking lot set up. This was the first time I've ever been and was so excited because of the way people rave about it. HUGE disappointment.

Terrible customer service. Called, emailed yet no response. Good Christian operation????? Food and service has taken a nose dive. I won’t be spending any more money with this company.

The chicken tortilla soup is no longer chicken tortilla soup. Paying over $8 for a bowl of this saddens me. White beans don’t belong in tortilla soup, but even so, the flavor was not what it should have been , besides being very thick like a chili.

We had placed two orders through GrubHub. The first order came with a 12-nugget meal missing and a large fry missing. We called the restaurant and talked to a Jen who was very friendly and told us those items would be placed in our second order. When we received our second order, those missing items were not in the bag. We called the restaurant again to inform them of this and spoke to a Trish who was very rude and short with us and just kept throwing around that she is the manager, and it was grubhubs fault not Chic-fil-a's. This happened to us last week as well and were giving our order with a missing sandwich. I beleive that staff needs to doubt check that the order is correct before giving it to the grubhhub driver.

Just ordered a group lunch for my office and it was missing one meal. When I went to the Chick-fil-A website to order, it directed me to another site (DoorDash) to place the order. Neither were willing to send the missing items. Chick-fil-A blamed DoorDash and said there was nothing they could do since it involved a 3rd party. Clearly, they have a collaborate business arrangement or I would not have been directed to their site. DoorDash provided an insufficient "credit" that did not cover the taxes, fees, and tip they expected AGAIN for a meal that didn't arrive and was already paid for. Sorely disappointed in lack of service from both organizations.

In Mesa, AZ the Chick Fil-a is a well oiled machine. Normally when I go to a drive through with a huge line I drive on by and skip it and go find something else. I don't hesitate with Chick Fil-a because I know this location is going cycle through the line in no time at all. Even if the lines are 10 cars deep, you will get through in minutes. Order is always correct and food is delicious and hot every time! A+ efficiency and great service on display everyday. Still no better chicken sandwich in AZ.

If you want a good laugh, go read the 1 star reviews

I was in line and ordered a breakfast biscuit. Money was taken. I did the usual 20 minute wait in the car finally reaching the window I was informed. They were out of breakfast items And if I wanted something else it would be an extra charge. I said you took my money you burnt a gallon of by gas and time in line and now you tell me this. I was mad and irritated at the attitude and sarcastic apology.
I told them this was not a Christian way to act and I let them know I was pissed. Another lady came to the window and called me an a—hole
I drove off. No food. The charge is still in my AMX. I think these people need to start opening on Sunday.
I will never go to a chick fil a again
On yea one more shot. I called corp office and talked to a live body.
Gave them my cell and email address
Never heard a word. They don’t care

Like this one, very recommended

On holiday in Miami and family was looking forward in trying chick fil-a paid $67 for my order only to find out when delivered by door dash we got half the Oder and that was wrong. When we try getting in touch with the store they never pick up and door dash could not get another car to bring the rest of my order and offering me credit but that’s no good as we fly back the next day. Will never go chick fil-a again and door dash still owe me money. It’s criminal poor customer service please don’t come to the uk with service like this you will get NO business and am still owned $45. Me being Angry is an understatement.

I love the service and I love the food. I go there every week

Worked there for a bit a few years ago and it was fine then. The most recent time though, it seems the quality has dropped. The nuggets are still good, but that's really the only thing on the menu I like anymore.

They give food poisoning, and pretend to be 3 different shops including burger shack and Peri Peri chicken

Fresh food , kind people