Chesneys Reviews 

Excellent, no issues or complaints at all

Having a construction company, we deal with alot of suppliers and manufacturers, and Chesney’s gives you exactly the high-end service to match their high-end products!

Having Christian at their Haverstock Hill branch deal with our account, especially during the pandemic, showed exactly the professionalism and efficiency we needed to keep our clients happy.

Many thanks, and we will be back

We ordered a refurbished garden party stove. Our ordered was lost causing a delay but after a call to customer services the issue was resolved and the stove sent to us. The refurbed stove looks like new, works a dream giving us a good amount of heat to enable us to sit outdoors on what has been some very cold days. Not been used to cook yet so can’t comment on that, but as a heat source is fab and looks amazing. Would recommend.

From the first phonecall to the on time delivery, support and information was ideal. The chesney l product quality and wood burning is superb. Very recommended

Had quite a few problems with the delivery - a part was missing and it took around 7 weeks to get the missing part. Eventually received it, was given a refund for the delivery which was a nice touch, still waiting for my complimentary pizza stone. Delighted with fire though - great product, well worth price.

Eventually have a beautiful
Fireplace. However, there were numerous issues along the way to note. Communication could be improved - I Found out by my installers that delivery and therefore installation would be later than planned - I had specified months previously that I needed it completed by a specific date to fit in with a bigger project. However my real
Gripe is with the guy who
Installed the fireplace (not the gas fitter who is fab) - he didn’t notify the gas fitter that parts were needed to complete the work and then fitted the wrong cowl which meant further delays. However I now have a beautiful working fireplace so just took off one star.

Thanks for your reply. Yes it was Carmel is fully aware and encouraged me to make a formal complaint which I did but didn’t even get a reply.

Excellent company. Have bought 3 stoves and 3 fire surrounds from them in my last 2 houses (I like fire). All excellent. Highly recommend ⭐️ ⭐️⭐️⭐️⭐️

I bought a Garden Party during the firstockdown. Its a fantastic product that I would recommend to anyone. Over the phone orders could do with email confirmation but product was delivered within a week or so as promised so no real complaints. The only reason I have not given 5 stars is that the weather proof cover was missing and despite promises to send me one, nothing has come. My 3k outdoor fire is wrapped in a blue tarpaulin and it's started to rust.

So happy with my heat & grill ,
It has been used so much since we purchased it .

Love Chesney Wood burner. Looks great and the heat it gives out is amazing. Thank you !

We bought one of Chesneys outdoor fires which whilst a lot of money is really a great addition to the garden. Unfortunately a few months later we were contacted by a legal firm stating that were acting in Chesneys financial administration and that we still owed some money. Outrageous considering we had paid I full before the article was delivered.

We ordered and paid for a new Terrace Gourmet BBQ in April/May 2020 after speaking to a salesman who confirmed the delivery date on the website of June 2020.
From then on every new delivery date promised, probably five dates in all, were missed. Mostly with no contact or explanation until chased.
It was finally delivered in October 2020, too late for us to use in any form of decent weather.
Discounts were offered at some stages, but not refunded until early autumn.
Accepting that this was a difficult time to guarantee delivery, a new product for Chesney's and we received a substantial reduction in price, this was badly handled until much too late in the process.
It must have been clear that, at the time of order, the product was untried and the manufacturing untested. At a price of around £2000 the product should never have been sold until an acceptable supply were signed off and in the UK.

Very good service. Wonderful product

Great product for both the cooking as well as as a log burner late into the evening.
Delivery however is poor. Firm they use totally inflexible....shame!!

Terrible service. Damaged and delayed items with no customer support.

To make things worse approx 1 year after purchasing I was pursued by a debt collection agency asking me to pay for the items again as Chesneys hadn't acknowledged payment of my order in their books. I had to provide evidence that I had actually made the payment to avoid further proceedings

Our recent purchase was the Outdoor oven and BBQ. Very nice product with the option of having a log fire outdoor after cooking. Everything from the ordering, delivering and after sales were smooth. Staff is very knowledgeable about the product and answered all pre ordering queries with accuracy and professionalism. The oven is very easy to use and the design has been well thought of. It is neat , chic and a beautiful addition to our outdoor terrace. It has also made outdoor entertaining very easy . I will have no hesitation in recommending this product.

Very happy with the service from Chesney. We had a delay in receiving our Terrace Gourmet but had a good faith discount and some extras thrown in too. There was a problem with the door so I contacted the service team and was provided with a short video on how to fix it. In the pandemic times, this was the best way. Following the video it took about 5 mins to fix and now everything is working well. Highly recommend the customer service from Chesney.