chesca Reviews 

2,323
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 359 reviews, reviewers overwhelmingly had a great experience with this company, praising the overall service and attention to detail. Customers frequently mention that orders arrive promptly, with packages carefully prepared and items kept in pristine condition throughout transit. Consumers also appreciate the exceptionally high quality of the clothing, noting that the fabrics feel comfortable and feature timeless, versatile styles. Some reviewers were not happy with the sizing consistency, finding that garments occasionally differed from standard measurements. A few shoppers noted that certain outfits did not fit properly, with specific pieces running significantly smaller than expected or lacking a clear size definition.

What people talk about most

Product

Clients share positive opinions on product quality, praising the beautiful designs, well-made materials, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the beautifully made garments and... See more

Delivery service

Reviewers express high satisfaction and delight with the delivery service, noting that packages arrive very... See more

Return policy

People report ambiguous experiences with return_policy, reflecting a mix of convenience and frustration. Many... See more

Order

Consumers find the ordering experience to be very satisfactory and seamless. Reviewers consistently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic fashions! Lovely coordination of clothes, that extend the range of pieces to buy, which gives varied outfits to wear in different context. For example a dress and jacket, then same or cont... See more

Rated 5 out of 5 stars

My order was presented perfectly and delivered promptly. A return of one item was so easy, with a bar code generated and clear instructions. Email correspondence with customer care was answered prompt... See more

Rated 5 out of 5 stars

Kept me informed about my delivery every step of the way . Delivery was quick and beautifully and carefully boxed and wrapped dress . Quality as expected was very high and as viewed . No need to retur... See more

Rated 5 out of 5 stars

Top class, speedy communication and every possible help offered - including finding me a garment in a size not available online. Returns made incredibly easy offering a "non-printer" version. Refund... See more


Company details


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4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(2,323)

349 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality clothes

Excellent quality clothes, so well made, I couldnt fault anything about the company, clothes came in boxes, crease free and delivery was fast, follow up email from them with thanks which made it more personal, I would definitely recommend 😀

8 April 2026
Rated 5 out of 5 stars

Wonderful

My dress was delivered on time and it’s beautiful. Very good quality and felt lovely to wear. Lots of wonderful comments at the wedding. Would highly recommend

29 March 2026
Rated 3 out of 5 stars

Good product, poor service

Ordering and delivery of the dress was great. The dress itself was as described but I decided to buy something else instead. Where Chesca have lost 'stars' in my opinion is that, though they were quick to take payment, I am still waiting one week on for the refund to come through after they had acknowledged receipt of the return.

29 March 2026
Rated 2 out of 5 stars

I am not happy aboput my returns

I am not happy aboput my returns. The first one I returned at the end of March has still not been refunded although I got an email saying I would get a refund soon a couple of weeks ago. The second return wwas a shirt I tried to return last week and the website would not let me go through the process. I eventually emailed you at the weekend and you sent me a label to return it. Very poor service indeed

10 April 2026
Rated 2 out of 5 stars

The dress and wrap were very badly…

The dress and wrap were very badly finished, with frayed edges on the neckline wand poor stitching. The hem was wonky and did not look professional. I am a sewist so I prefer to make my garments but needed a special occasion dress for a wedding and thought I would try this company but I will never buy anything from them or any online shop again. I returned it but I am still waiting for my refund of over £500 .

27 March 2026
Rated 5 out of 5 stars

I love kimono jackets

I love kimono jackets that are at least 72 cms in length with sleeves that are not too wide and this was perfect for me . I think I could have ordered a size less but I am happy with this one .Loved the fabric and pockets too . Hope Chesca does more like this in different fabrics .Delivery was quick and parcel was well wrapped . All great .Thank you .

20 March 2026
Rated 5 out of 5 stars

Wonderful...

My Mother is 80 and was virtually in tears trying to find a dress for my wedding. She has not worn a dress in 40 years as she just feels uncomfortable so wears skirts and tops. After trawling Norwich and getting nowhere, a lady in John Lewis told us about this site. Mother got excited when we looked at the website and chose two dresses. We ordered them and it was so lovely to see how happy she was when she tried them on. She preferred one over the other and didn't want to take it off. I have ordered her a chiffon jacket to match and it is just so special to see Mum so happy with your beautiful dresses that are of such good quality. Thank you...

19 March 2026

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