Cheryl's Cookies and Brownies Reviews 

I ordered cookies on 4/28/22 with a promise delivery date of May 2-6. They were never shipped until May 4th. On the 6th they landed in West Virginia. They sat in Ohio two days before landing in West Virginia. Last week I requested a refund on my shipping. I had the shipping passport. Prepaid shipping for a year. I requested an update and my money back today since they are not meeting their commitment. I was told I was given my shipment money back for the inconveniences ... not! I prepaid for passport shipping. My shipping fees should be FREE for a year! I was told on the phone it was a glitch and shipping was refunded. I was also told once my order shipped on the 4th it takes 5-7 business days to arrive. I sent a "get well" tub of cookies to my 17 year old niece who had surgery on the 29th of April. Cookies arriving the week of the 9th misses the point Cheryl's cookies! Very disappointed! You deserve no stars today!

My order had 4 different addresses for cookies to be sent to. When I bought Passport and ordered cookies I was told 5-9 days for delivery. Obviously the states closest to the shipping point were delivered first. The final order was to be delivered 5 days ago and every day the website changed delivery to the next day. I realize that Fairbanks AK is far from the shipping point, but if I had know that after 16 days we still have no idea when they will be delivered I would have ordered from a different company, Will definably rethink ever ordering from Cheryl's again.

If I could give zero stars I would. Ordered a baby congrats tower. Was given delivery range. Item never arrived. Contacted customer service - got two different explanations - one was it was shipped but no tracking info, the other was the product is no longer available. After 4 phone calls and asking for a supervisor/manager who refused to get on the phone with me or call me back, they offered to ship a replacement item. When I questioned availability first they said it was available, then when I questioned it, they said it wasn't and offered me a CHEAPER item with no refund or credit. Plus the website shows it is available. Horrible customer service. I will NEVER order from Cheryl's cookies again and will warn everyone I know not to order from them. Next time I'll order from Mrs. Fields!

Only gave 1 star because a score of zero was not available. I order an Easter Basket filled with cookies for my child living in another state. I received a confirmation and delivery date along with a charge to my credit card. On the delivery date, the item did not arrive. I called customer service and they stated they were not able to deliver the order as the product was not available and they would refund my account. This was Good Friday. I was not offered a resolution of how to get something different to my child for Easter, just a “your s**t out of luck”vibe. I asked to speak with a supervisor and of course one was not available. I would not order from this company or any subsidiaries as they are not about you the customer, they just want your money and would prefer you move on.

BAD, BAD, BAD!!! I am done with Cheryl's cookies. I used to be a loyal orderer. They have a good product but they can't fulfill their promise. Whatever you order, I GUARANTEE YOU, YOU WON'T GET IT!!! They will bait and switch what you order, they won't let you know what they are doing and then they won't deliver it when they said they would. They are a disaster!!! And I'm not speaking from just one experience. It happens EVERY TIME to me in 2022 (and I placed over 10 orders.....you'd think I would have learned after having it happen twice!!). Don't order. They deserve to go out of business!! I plan to place this review anywhere I can to warn people what a internet disaster they are!!!

I ordered 12 Buttercream Frosted, 6 Butter Shortbread, 6 Classic Chocolate Chip, 4 Oatmeal Raisin, 4 Sugar, 4 Chocolate Obsession, wanted an assortment so I could sample different flavors. I received 24 Buttercream Frosted, 12 Chocolate Chip. I called to complain, was told they do substitute and would send me a $15 off of future orders. I told them not to bother as I would never order from them again. This is unfortunate as the cookies were (at one time) really good. I only wish I would have read these reviews prior to placing the order.

Ordered so cute St. Patricks Day cookies for a party.
Delivery was promised from March 11-16th.
Early on the 16th FedX told me they would be delivered late on the 17th. I contacted the company, showed them the confirmation date...tool late!!!! the cookies arrived after the party. Unacceptable-HUGE disappointment.

BUYER BEWARE! In spite of Cheryl's Cookies coming individually wrapped, they develop mold very quickly. When I contacted customer service, they said a supervisor would call me back, they never did. So I am leaving this 1-star review in hopes that other people will read this before ordering from this awful company.

Placed an order for a cookie tower for my granddaughter’s birthday and paid for expedited shipping. Order had not arrived the day it was scheduled so called and they finally said it would be another ten days. Got full refund but very disappointed with their service. Will not be ordering from them ever again. Sounds like others have had similar experiences.

I ordered some sugar-free cookies for my family in the US as a Christmas present. They arrived broken (albeit they were still good to eat.) I contacted customer service which was a very very long process because every time I got a reply, it was someone new. And they would not look at the previous person's answer so each time the process would start over. Eventually someone said they'd send replacement but only in January as that's when it'd be in stock. I waited until February and no one told me anything about it so I had to get in contact again which restarted the whole process. Eventually someone finally understood me and sent replacement. It was very poor customer service experience but I'm still rating it good because they did eventually help me, and the cookies are good.

Ordered a “cookie tower” for customers of ours as a thank-you. Ordered it at the beginning of January and was notified it wouldn’t be delivered until the beginning of February (which was fine). Never received an email that it was being shipped or delivered, so called a few days later and they claimed the order was delayed and PROMISED it would be sent out on Feb. 21st (which was also fine). On Feb. 17th I received a refund no email no courtesy phone call nothing. So once again I called them and asked them why the order was cancelled and they couldn’t give me a reason, just a lot of lame excuses. I’ve used them before and have been very satisfied, but I won’t ever use their company or any of the companies affiliated with them.

Terrible experience
Placed a multi location order had a window for delivery called to get it sooner and got no help with customer service. Tried chatting it was useless either no one responds or they disconnect you. I even had issues canceling the order - not worth the headache - I do not recommend Cheryl's Cookie

Wow, how I wish I had read these reviews before trusting this company with a Birthday delivery of cookies to my daughter. I ordered on 2/10/22, committed to paying $14.00 in shipping to make sure they were delivered on her birthday on 2/18. Not only were they not delivered on her birthday, they did not let me know they weren't being delivered. When I called, they said they'd be delivered on 2/19, They offered to credit my shipping and since it was only one day late, I said ok. BUT, they didn't arrive on 2/19 either. When I called on 2/20 to inquire, I was told they STILL HAD NOT SHIPPED. Something about product not being available. If that was the case, I should not have been allowed to buy the product in the first place. I asked them to cancel the order and refund my money. He told me he could not do that. I got even angrier and demanded that he do it. He put me on hold for a couple of minutes and finally said he would credit my account and cancel the order. Absolutely, horrible customer service. I would recommend you do not order from these people if you want your gift to actually be delivered.

I wish I could not even give a star. I ordered two Valentine’s kits and paid for expedited shipping, $102. Expected 2/7. I never received them, called on 2/8, they told me I had to wait until 2/9. Called on 2/9, the girl told me they were out of Valentine’s cookies so she could only replace with Christmas, she’d overnight them and I’d receive 2/11. 2/11, I never received anything. 2/12, they told me they’d refund the shipping. 2/14, I received half my original order and they again charged me $102. On 2/15 I called, they told me they couldn’t do anything because I received my order on 2/14. I said I received half my order. They apologized and said they are out of stock on everything, that my other orders had been canceled without notifying me. They were going to refund my money and give me a $15 gift card.

Funny - when I ordered my son's valentine order in early February I had no idea their definition was they mail it on valentines day - that's funny and annoying. They did arrive today on the 18th, but seriously it kind of missed the point of valentines present?!?

They did refund my shipping as a 'courtesy' but never apologized for their error. Apologies mean more to me.

This company is terrible when it comes to shipping and customer service. Placed an order for Valentines cookies on February 2nd, order stated it would be delivered between the 7th - 11th and never received them. I called the morning of Valentines and was on hold forever when I finally got to speak to someone she was no help at all and told me they should deliver by Wednesday, after trying to tell her that they were Valentines cookies and that I actually needed them for Valentines she did refund my $14.99 shipping fee. It’s 3 days after Valentines and still have not received my order. Definitely won’t be ordering anymore for gifts!

This company SUCKS!!!!!!! I've read all the other reviews, everything thing said is absolutely true. Too bad I hadn't seen them prior to ordering. The customer service is non-existent. I had placed an order to go out ASAP and as of 2 weeks later, it STILL had not been delivered. Wait time to speak to anyone is over 45 minutes. Never, never, NEVER ever use this company!

Three of my last five orders have been delivered late or lost. I would cancel my Passport membership, if I could. Order and delivery promises not kept ... such a shame for this local Ohio company.

Order 2 items for my little nieces and nephew for Valentine's Day. Ordered them Jan. 22 for delivery week of Feb. 7. Neither one arrived. I will never order from them or any of their associated companies again.

Honestly this company doesn't deserve even one star. Placed an order in January to be delivered on Valentines day to my husband. Order never showed up so I contacted customer service in which I was told "due to supply issues we are unable to fulfill your order". Ok so why wasn't I notified so I could've made other arrangements for Valentines day?? No response from them. Then I was informed they would issue me a refund but it will take 30 days to reflect my account. 30 DAYS! Quite ridiculous for an issue that was on their end. Do not order from this company as they won't contact you if there are any issues with the order. Then you have to go sit on hold for 30+ minutes to speak with someone just to be told the refund will take a month to get back to you. Extremely unacceptable.