Like so many other reviews, the customer service experience is disappointing. After cancelling the service, my daughter kept getting charged after calling multiple times. We had to call Amex and bloc... See more
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Chegg used to be very good for helping with schoolwork until they replaced human experts with Chegg AI. I don't know if they realize but we ALL have access to ChatGPT, why are we paying to get ChatGPT... See more
Company replied
It can be pretty bad when you have to ask a question 3-4 times to finally get someone that knows how to answer it correctly and it still counts as 4 separate questions asked. I asked how to solve one... See more
I am majoring in business in college so using Chegg is very helpful since my classes are online and many experts will provide a step-by-step guide as to how they arrived at their answers. The downfall... See more
Company replied
Company details
Written by the company
Chegg is your source for textbooks, study help, online tutoring, and more. We help students save time, save money, and get smarter!
Contact info
United States
- 1-855-581-9873
- www.chegg.com
2.1
Poor
7K reviews
Hasn’t replied to negative reviews
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Don't take subscription to this apk its…
Don't take subscription to this apk its not worth your are gonna waste your money the question are not well display and not all step are done, the answer of the question which we want is not what they provide and all the steps and method are different which makes the answer different.
I literally wasted my 22.3 cad and there is not refunding policies.
24 March 2024
Unprompted review
Reply from Chegg
We appreciate you letting us know about your recent experience.
We’ve updated Chegg’s expert answer experience to make it easier than ever to access study help and step-by-step solutions. With this simplified layout, you can enter your question in one central field. You can search the Chegg archive for existing solutions or post your query as a new question from the same space.
We made these changes to further enhance the study help students expect from Chegg, incorporating the latest technologies and learning science principles to meet students where they are and support their learning with quick, accurate, high-quality assistance.
Please visit this FAQ for more information regarding Chegg's updated expert answer experience:
https://www.chegg.com/en/contactus?a=Why-did-Chegg-change---id--79Omq9DeRgKCTgVPDYOd6A
Chegg Customer Service Team
skip@chegg.com
Ruined the platform with the “AI”
Ruined the platform with the “AI upgrade.” It’s difficult to find answers to questions that have already been answered, and the AI is awful at assisting whatsoever. It’s come to the point of having to Google the questions and hope that I find a link to the solution on Chegg. Not worth the money whatsoever—there are other services which do better for less.
23 March 2024
Reply from Chegg
We appreciate you letting us know about your recent experience.
We’ve updated Chegg’s expert answer experience to make it easier than ever to access study help and step-by-step solutions. With this simplified layout, you can enter your question in one central field. You can search the Chegg archive for existing solutions or post your query as a new question from the same space.
We made these changes to further enhance the study help students expect from Chegg, incorporating the latest technologies and learning science principles to meet students where they are and support their learning with quick, accurate, high-quality assistance.
Please visit this FAQ for more information regarding Chegg's updated expert answer experience:
https://www.chegg.com/en/contactus?a=Why-did-Chegg-change---id--79Omq9DeRgKCTgVPDYOd6A
Chegg Customer Service Team
skip@chegg.com
Avoid!!
Avoid! Absolutely shocking, I would avoid at all costs! Nearly impossible to cancel your subscription, a completely scam website! Avoid!
24 March 2024
Unprompted review
Reply from Chegg
Thank you for getting in touch with us about your recent experience. Please reach out through either chat, email or phone based support if you are still experiencing this issue:
https://www.chegg.com/contactus
Email: skip@chegg.com
Website would not let me cancel for a…
Website would not let me cancel for a period of about 2 weeks. Link did not work etc. got charged £20 then all a sudden it was fixed. Additionally it’s a complete scam - all the answers to the urban economics textbook are incorrect :)
24 March 2024
Unprompted review
Reply from Chegg
We appreciate you letting us know about your recent experience.
Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors.
If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic.
If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus
Chegg Customer Service Team
skip@chegg.com
Will unsubscribe this year
Checking solutions by book is no longer an option. This is the only reason that kept me on Chegg. It is extremely inconvenient, I will hold a couple months and unsubscribe.
22 March 2024
Reply from Chegg
We appreciate you letting us know about your recent experience.
We’ve updated Chegg’s expert answer experience to make it easier than ever to access study help and step-by-step solutions. With this simplified layout, you can enter your question in one central field. You can search the Chegg archive for existing solutions or post your query as a new question from the same space.
We made these changes to further enhance the study help students expect from Chegg, incorporating the latest technologies and learning science principles to meet students where they are and support their learning with quick, accurate, high-quality assistance.
Please visit this FAQ for more information regarding Chegg's updated expert answer experience:
https://www.chegg.com/en/contactus?a=Why-did-Chegg-change---id--79Omq9DeRgKCTgVPDYOd6A
Chegg Customer Service Team
skip@chegg.com
I want the subscription canceled!!!!!
23 March 2024
Reply from Chegg
We appreciate you letting us know about your recent experience.
Looking over your account, it appears this has since been resolved. We can see the subscription access ended on 03/22/2024. Please feel free to reach out if you need additional assistance.
Chegg Customer Service
skip@chegg.com
Pornographic Images in Questio Response
Submitted a question and when I received the answer back, there was pornographic images embedded in the response
22 March 2024
Reply from Chegg
A representative from our Customer Service Team will contact you within 24-48 business hours to further assist you.
Chegg Customer Service Team
skip@chegg.com
Not reliable
Most answers were wrong, partially correct or there was no solution. Better off using a different program especially if you are paying for it.
12 March 2024
Reply from Chegg
We appreciate you letting us know about your recent experience.
Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors.
If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic.
If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus
Chegg Customer Service Team
skip@chegg.com
Reply from Chegg
We appreciate you letting us know about your recent experience.
Please visit this FAQ to better understand how to manage your devices:
https://www.chegg.com/contactus?a=How-do-I-swap-my-registered-devices---id--r8A8G4RpTO-EHO1H9RVxJQ
Chegg Customer Service Team
skip@chegg.com
Supposed expert reviewed answers were…
Supposed expert reviewed answers were incorrect
22 March 2024
Unprompted review
Reply from Chegg
We appreciate you letting us know about your recent experience.
Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors.
If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic.
If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus
Chegg Customer Service Team
skip@chegg.com
Often
Often, the expert answers are incorrect. I know this because we use a digital platform for our assignment. It’s frustrating that you don’t get a credit back to ask another question when this occurs. Because it’s literally a waste of an expert explanation.
20 March 2024
Reply from Chegg
We appreciate you letting us know about your recent experience.
Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors.
If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic.
If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus
Chegg Customer Service Team
skip@chegg.com
The solutions provided are wrong
The solutions provided are wrong, the answers and steps are far beyond what is required
5 March 2024
Reply from Chegg
We appreciate you letting us know about your recent experience.
Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors.
If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic.
If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus
Chegg Customer Service Team
skip@chegg.com
Reply from Chegg
We appreciate you letting us know about your recent experience.
We do our best to find you the most relevant matches from our solution archive. If none of the recommended solutions are what you’re looking for, try rephrasing your question and searching again. You can also post your question and we’ll create a solution just for you.
Chegg Customer Service Team
skip@chegg.com
Reply from Chegg
We appreciate you letting us know about your recent experience.
Although Chegg experts strive to provide accurate answers 100% of the time, we sometimes find errors.
If you were using the service and received a wrong answer, please rate any wrong answers received with a thumbs down, so that we can further refine our answers in a particular study topic.
If you need additional assistance, please visit our Help Center www.chegg.com/en/contactus
Chegg Customer Service Team
skip@chegg.com
Chegg AI is garbage
Chegg AI is garbage and it has permeated the entire site. So many fewer “expert” responses and just more garbage incorrect AI answers.
20 March 2024
Reply from Chegg
We appreciate you letting us know about your recent experience.
Our instant responses are built on AI systems, which include generative AI and Chegg technologies specifically built for learning. While AI is experimental and may sometimes be inaccurate, Chegg's experts helped to train these AI systems and review solutions for quality on an ongoing basis.
If you believe a solution is incorrect, please visit this FAQ:
https://www.chegg.com/en/contactus?a=The-solution-I-received-is-wrong.---id--AvosNFXuQeqcL76TgS22vQ
Chegg Customer Service Team
skip@chegg.com
Very helpful for studying and double…
Very helpful for studying and double checking work when needed
20 March 2024
New AI system is awful, slow, and generally does not work within the parameters of the question asked.
New AI system is awful. Answers take for ever and well over 50% time the study tips are not relevant to the question. Also you cannot paste text into the question field. I get it ChatGPT is taking over the world, but do yourself a favor and used ChatGPT 3.5. It's free and the response times is 10x faster. To me it looks like they got the API for chatGPT 4, put in in their server that doesn't have any access to the database of questions they had prior to the transition. Canceled my membership, it is faster for me to tutor myself with a book written in brail.
28 February 2024
Unprompted review
Reply from Chegg
We appreciate you letting us know about your recent experience.
Our instant responses are built on AI systems, which include generative AI and Chegg technologies specifically built for learning. While AI is experimental and may sometimes be inaccurate, Chegg's experts helped to train these AI systems and review solutions for quality on an ongoing basis.
If you believe a solution is incorrect, please visit this FAQ:
https://www.chegg.com/en/contactus?a=The-solution-I-received-is-wrong.---id--AvosNFXuQeqcL76TgS22vQ
Chegg Customer Service Team
skip@chegg.com
Deleted all student flashcards
I have been using Chegg flashcards for many years- laboriously entering data that I wish to study and remember. I have entered many many flashcards. Over the years that have switched from one app to another.
When I logged on today for the first time in a few months to start my revision, I was confused as I couldn't find the flashcards. It turns out they were all deleted.
The support claims an email was sent in November saying the data would be deleted. They also claim the message was put on their website for 2 months.
However, I have checked all my emails and I did not receive such an email. My emails are autoforwarded for work compliance, and there is no trace in my back up.
The nature of study is not everything and every app gets used all the time. In this case, I did not need to revise between October and now (March) - so previously entered flashcards were supposed to be safe and ready for when I needed them. I can't tell you how much work has gone into creating my flashcards. And now, they are all deleted.
I don't understand how a company can send just one email (at most, because I really really can't find any trace), and then delete student data en masse - at short notice.
I have lots all faith and trust in this company.
19 March 2024
Unprompted review
Reply from Chegg
We appreciate you letting us know about your recent experience.
As of now we are working on updates to our Flashcards feature. The feature will be available again soon.
We love hearing how we can do a better job helping you get through school. We’ll pass this feedback on to our product teams.
We apologize again for any inconveniences you may be experiencing.
Chegg Customer Service Team
skip@chegg.com
New interface/website is HORRENDOUS
Cannot upload photos, cannot search for anything. All the new answers are AI generated and you would get the same answer on ChatGPT for free, they are also incorrect answers. CHEGG has been going down hill for a while but it’s officially done for. I am canceling and will never return.
19 March 2024
Unprompted review
Reply from Chegg
We appreciate you letting us know about your recent experience.
We’ve updated Chegg’s expert answer experience to make it easier than ever to access study help and step-by-step solutions. With this simplified layout, you can enter your question in one central field. You can search the Chegg archive for existing solutions or post your query as a new question from the same space.
We made these changes to further enhance the study help students expect from Chegg, incorporating the latest technologies and learning science principles to meet students where they are and support their learning with quick, accurate, high-quality assistance.
Please visit this FAQ for more information regarding Chegg's updated expert answer experience:
https://www.chegg.com/en/contactus?a=Why-did-Chegg-change---id--79Omq9DeRgKCTgVPDYOd6A
Our instant responses are built on AI systems, which include generative AI and Chegg technologies specifically built for learning. While AI is experimental and may sometimes be inaccurate, Chegg's experts helped to train these AI systems and review solutions for quality on an ongoing basis.
If you believe a solution is incorrect, please visit this FAQ:
https://www.chegg.com/en/contactus?a=The-solution-I-received-is-wrong.---id--AvosNFXuQeqcL76TgS22vQ
Chegg Customer Service Team
skip@chegg.com
Not easily loaded with material review
I don't use it enough and usually if there's help that's needed, other resources are better to load the examples and the material is easier to find with other resources. It may be better for someone else, but for me and my current courses, it's not idea for use.
19 March 2024
Reply from Chegg
We appreciate you letting us know about your recent experience.
We love hearing how we can do a better job helping you get through school. We’ll pass this feedback on to our product teams.
Chegg Customer Service Team
skip@chegg.com
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