Love the opening hours and how there's always food available a lot of the other places run out early and don't make anymore. The food is OK not very authentic he smoke flavour is there in the chicken,... See more
Company replied
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Review summary
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Reviews shaping this summary
The food is much better quality than under the previous owners. Unfortunately the attitude of the staff member was a little rude. Telling us off for paying with card, even though they have a card... See more
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A bit unclear at the end with checkout then selecting collect / delivery then another checkout instead of pay now (say) Would like to be able to search for items on menu. Would like to be able to se... See more
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sag curry was lovely, husbands balti was salty but okay we were delayed and they were good enough to make the takeaway still piping hot 20 mins after our dues collection time which was fantastic
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Company details
About ChefOnline.co.uk
Written by the company
Welcome to ChefOnline, your gateway to takeaways!
Our online food ordering platform is the finest choice for ordering food. You can find a wide range of restaurants and takeaways from YOUR own neighbourhood with ChefOnline. Get exclusive discounts and deals on your first order, browse through mouth-watering menus, make instant table reservations, and get takeaways brought right to your doorstep — only with ChefOnline!
Contact info
United Kingdom
- support@chefonline.co.uk
- www.chefonline.co.uk
4.0
Great
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The bag wasn't sufficient enough and…
The bag wasn't sufficient enough and all the food came out the bottom.
17 November 2025
Reply from ChefOnline.co.uk
Dear Mr Craig,
Thank you for your feedback. We’re very sorry to hear the bag wasn’t sufficient and your food spilled. We’ve shared your concerns with the restaurant so they can review their packaging for future reference.
We appreciate you bringing this to our attention.
Reply from ChefOnline.co.uk
Hello Mia Morris,
Thank you for sharing such wonderful feedback. Happy to hear that you enjoyed the food. Hope to serve you again soon at www.chefonline.co.uk
My husband and I have been loyal…
My husband and I have been loyal customers of this restaurant for over 10 years, and we can truly say one thing: No matter what we order.. the meals are always fresh, delicious, and prepared with that unique touch we can’t find anywhere else.
16 November 2025
Reply from ChefOnline.co.uk
Dear Ms Aline,
Thank you so much for your wonderful review and for being loyal customers for over 10 years. We truly appreciate your continued support—it means a lot to know our food consistently brings you satisfaction and a unique taste you enjoy.
We’re honoured that you've chosen our restaurant as your go-to for fresh, delicious meals, and we look forward to serving you for many more years to come.
Excellent service
Ordering process very quick and easy. Prices clearly shown and delivery spot on time.
16 November 2025
Reply from ChefOnline.co.uk
Hello Tina Farrell,
Thank you for your wonderful review, We’re delighted to hear that your order arrived on time and you found our platform easy to use and quick. We look forward to serving you again soon!
EASY TO ORDER AND PAY
15 November 2025
Reply from ChefOnline.co.uk
Hello Mrs. L. Golding,
Thank you for your wonderful feedback.
We're glad you found our platform easy to order and pay. Hope to serve you again soon at www.chefonline.co.uk.
Reply from ChefOnline.co.uk
Hello Michelle,
Thank you for your wonderful review. We’re delighted to hear that your order arrived on time, hot, and tasted amazing. We look forward to serving you again soon!
Nice food but arrived too early,6 pm I…
Nice food but arrived too early,6 pm I ordered it for 7-15 pm.
14 November 2025
Reply from ChefOnline.co.uk
Hi Karl,
Thank you for your feedback. We’re glad you enjoyed the food; however, we’re sorry to hear it arrived earlier than your selected time. We have forwarded your feedback to the appropriate restaurant for their attention.
Reply from ChefOnline.co.uk
Hello Andy,
Thank you for sharing such wonderful feedback. We’re really happy to hear you find our app simple and efficient.
We appreciate your support and look forward to serving you again soon!
Came late
Had to wait quite a while for our order, despite ordering online, before opening time!
8 November 2025
Reply from ChefOnline.co.uk
Dear Shelley,
Thank you for your message. We are sorry to hear about the delay with your order. ChefOnline works as a liaison between customers and partner restaurants, and we have passed your feedback to the restaurant management for review.
We appreciate your patience. If you need any further assistance, please contact us at support@chefonline.co.uk.
Unfortunately our food was not…dlivered …….was not delivered at all !
Unfortunately our food was not delivered at our requested time . We phoned the restaurant to discover they were having problems and could not fulfil our order . This of course was extremely upsetting as we had guests and were looking forward to our delivery .
7 November 2025
Reply from ChefOnline.co.uk
Dear Joan,
Thank you for contacting us and sharing your experience regarding your recent order. We are sorry that your delivery did not arrive at the time you expected and that this caused inconvenience during your planned gathering.
Please note that we serve as an independent ordering platform connecting customers with restaurants, and we have already forwarded your concern to the restaurant management for review.
We appreciate your patience. If you need any further assistance, please contact us at support@chefonline.co.uk.
Fantastic food
There was a delay with the delivery which was beyond their control (car breakdown). The food was out of this world
5 November 2025
Reply from ChefOnline.co.uk
Dear Carole,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
Placed an order through you and the…
Placed an order through you and the restaurant had closed down.
1 November 2025
Reply from ChefOnline.co.uk
Dear Customer,
We sincerely apologise for any inconvenience you may have experienced. Your feedback has been forwarded to the appropriate restaurant.
Reply from ChefOnline.co.uk
Dear Mr David,
Thank you for sharing such wonderful feedback. We are delighted to know you found our service seamless and simple. Hope to see you again at www.chefonline.co.uk
Reply from ChefOnline.co.uk
Dear Mr Ben,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
Long winded ordering and although you…
Long winded ordering and although you say you deliver to Lancing you declined delivery to BN15 8LN so I had to collect
1 November 2025
Reply from ChefOnline.co.uk
Dear Edward,
Thank you for sharing your feedback, and we are truly sorry to hear about your recent experience.
ChefOnline provides the ordering platform, while the preparation and delivery are carried out by our partner restaurant. However, please be assured that we have already passed your comments to both the restaurant and our support team so this can be reviewed and addressed promptly.
We sincerely appreciate your patience and understanding. If you would like any further assistance, please do not hesitate to contact us at support@chefonline.co.uk and we will be happy to help.
Quick and easy to order
1 November 2025
Reply from ChefOnline.co.uk
Dear Mr Summers,
Thank you for sharing such wonderful feedback. Happy to hear that you enjoyed the food & find our platform user-friendly. Visit us again at www.chefonline.co.uk
Excellent food. Been eating their food for many years!
Amazing food and service. Lovely people, too!
1 November 2025
Reply from ChefOnline.co.uk
Dear Michael Daly,
Thank you for sharing such wonderful feedback. We're glad to hear that you enjoyed the food. Hope to see you again at www.chefonline.co.uk
Reply from ChefOnline.co.uk
Hello Linn,
Thank you for sharing such wonderful feedback. We're glad to hear that you loved the service. Hope to see you again at www.chefonline.co.uk.
No longer working with the venue
No longer working with the venue, so the food wasn't ready or anything.
29 October 2025
Reply from ChefOnline.co.uk
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear about your experience. Please note that the restaurant has not informed us of any changes to their partnership with us.
However, we’ll investigate this matter further to understand why this information was shared. We sincerely apologise for the inconvenience and appreciate your understanding.
Easy to order
Easy to order, didn’t have to pay until order was picked up and staff very courteous when order picked up.
27 October 2025
Reply from ChefOnline.co.uk
Hello Neil,
Thank you for sharing such wonderful feedback. Happy to know you find our platform user-friendly. Visit us again at www.chefonline.co.uk.
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