Chef and Brewer Collection Reviews 

121
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the welcoming staff and pleasant atmosphere, noting that team members go above and beyond to ensure a great visit. Many patrons thoroughly enjoy delicious meals, beautiful historic locations, and quick service provided by polite and attentive servers. Some reviewers were not happy with the overall food quality, mentioning tough meat, overcooked dishes, and poorly prepared vegetables. Visitors also reported experiencing painfully slow service, unhelpful staff attitudes, and meal portions that felt far too small. Others noted occasional issues with missing menu items and uncomfortable seating arrangements during peak times.

What people talk about most

Staff

Clients share ambiguous opinions on staff, with many reviewers praising friendly and attentive team members... See more

Service

Customers had ambiguous experiences with service, as opinions varied widely regarding their visits. Many... See more

Quality

Reviewers mention ambiguous feedback about quality, with some patrons praising the excellent standard of... See more

Location

Reviewers highlight ambiguous aspects of location, noting that while many establishments offer lovely... See more

Product

People report ambiguous experiences with product, as some customers praise dishes like the special lamb rump,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Booked a table for 8, 6 adults and 2 kids. Service was very good. Bar staff welcoming and waiting staff friendly and attentive. Shame the food wasn’t so good. The Sirloin steak ordered was full of gri... See more

Company replied

Rated 3 out of 5 stars

Barley Mow, Clifton Hampden. I HAVE COELIAC DISEASE (NOTE DISEASE) On arrival my daughter-in-law asked for a gluten free menu. The woman greeting us and showing us to the table kept stating that... See more

Company replied

Rated 3 out of 5 stars

Service very poor, Roast potatoes like bullet,s Waitress never came over and asked how is your meal which if they would have it would have been pointed out, just came over at the end and said would... See more

Company replied

Rated 3 out of 5 stars

Visited Red Lion Todwick for one of our family Christmas meals, Laura ran the restaurant like a drill Sargent, I diligently checked and re checked my pre order before sending however, upon asking to... See more

Company replied


Company details

  1. Restaurant
  2. Bar
  3. Beer Garden
  4. British Restaurant
  5. Country Food Restaurant
  6. Wine Bar

Written by the company

Traditional countryside pubs, full of charm and character, where the welcome’s warm and pints perfectly poured. Whether you’re joining us for a rewarding mid-week lunch, settling in for the evening with a seasonal pub classic or joining us for a Sunday Roast, a tradition we cherish, always made with care and served with pride. Whatever your reason, we’re here, ready to embrace all who drop by.


Contact info

3.0

Average

TrustScore 3 out of 5

121 reviews

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1-star

No recent history of asking for reviews

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3.0

All reviews

(121)

57 reviews in the last 12 months

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Rated 1 out of 5 stars

Ball and Wicket Pub

Ball and Wicket Pub - Holt Pound. Lovely waitresses efforts totally wasted by arrogant, ignorant and offhand manager/owner - who incidentally accused us of "Threatening" the waitress, who was actually the only asset the pub had that evening.
Food was under par for the money.
All in all explains why it was literally empty on a Saturday evening at 8PM.
Not a great choice if you appreciate service, good food and a nice evening meal.

26 July 2025
Unprompted review
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Reply from Chef and Brewer Collection

We're very concerned to hear of your experience, Mark. This isn't the feedback we like to hear and we'd like to make sure it's investigated promptly by our Customer Relations team. Please would you mind sending them an email at customerrelations@greeneking.co.uk with the full details of your visit, including time and date.

Rated 1 out of 5 stars

Royal Oak failed again

Royal Oak, Farnham Common, Bucks. No rice on a Saturday night meant 3 options on limited menu were spoilt by potato only option. Female server was off hand with no customer facing skills.

19 July 2025
Unprompted review
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Reply from Chef and Brewer Collection

We're very sorry to see this review and it's really disappointing to read about the availability and customer service you received, could we ask you to send an email to crsocialmedia@greeneking.co.uk please? This will go through to our Customer Relations Team who will look into this and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

We had a lovely meal at the Three…

We had a lovely meal at the Three Horseshoes in Spellbrook yesterday. The food was delicious, including choices we made from the chef's specials. Very friendly staff made for an enjoyable, unhurried catch up with friends.

19 July 2025
Unprompted review
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Reply from Chef and Brewer Collection

What a fantastic review! We're so happy that you loved the delicious food we offer and it's wonderful that you found the team to be so friendly, they will really appreciate you sharing this so thank you so much. Please do stop by again soon for another great experience.

Rated 2 out of 5 stars

I went to the Yew Tree pub in Great…

I went to the Yew Tree pub in Great Horksley on thursday 24th June. We waited at the bar for 10 minutes before we were greeted by a member of staff. We said we were going in to the garden to dine. We tried to use the app to order our food but it was not working. So my daughter went to the bar to order our food and drinks. The food came out fairly quickly and the quality was ok but very expensive. We asked if we could have some condiments but did not get them. My daughter had to wait a while at the bar eventually the waitress came out to give us the condiments whilst my daughters meal went cold. I felt for the 2 young people as the pub was busy and they were the only 2 staff on duty. The young guy told it was is first night so I wonder
why there was no manager on duty. To top it all there was a power cut and we were left to sit in the dark and they could not get the electric back on.

26 June 2025
Unprompted review
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Reply from Chef and Brewer Collection

Hi Diane, thanks for getting in touch and sharing this review, we're very sorry that your visit to the Yew tree wasn't as it should have been and we'd like the opportunity to take a look into it further, could we ask you to send an email to crsocialmedia@greeneking.co.uk please? This will go through to our Customer Relations Team who will take a look and will reach out to you directly. Many thanks.

Rated 5 out of 5 stars

The Swan at Ash - great pub

The Swan at Ash does lovely food in a great setting. Their breakfast is superb.

Have the bonus of taking Tesco vouchers

31 May 2025
Unprompted review
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Reply from Chef and Brewer Collection

Amazing! We're so pleased that you loved your breakfast with us, we will make sure we pass on your fantastic comments to the team at the Swan and we'd love to welcome you back again soon. Thank you and have a wonderful rest of the day.

Rated 1 out of 5 stars

Very poor meal.

Booked a table for 6pm at the Black Bull Corbridge. On getting there had to wait some time until someone was free to see to us! Ordered fish and chips to be told at 6:10pm there was NO chips!!! Fish came with supposed to be fries but were like chip sticks, and unable to get fork into them. We ended up leaving most of them. The fish was pretty hard to get into too as the batter was hard. On all plates fish and "chipsticks" were left. £60 a lot to pay for a poor meal. Maybe a visit to the Jingling Gate in Westerhope would help the chef, as the meals are first class there.

29 May 2025
Unprompted review
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Reply from Chef and Brewer Collection

Hi there, thanks for getting in touch. It's really disappointing to read that you were unsatisfied with your meal with us, as you can imagine it's certainly something we'd like the opportunity to look into, could we ask that you send and email to crsocialmedia@greeneking.co.uk please? This will go through to our Customer Relations Team who will investigate and can then contact you directly. Many thanks.

Rated 5 out of 5 stars

The staff were attentive and friendly

The staff were attentive and friendly. Nothing too much trouble. Food excellent (apart from the poached eggs that were hard). At least one member of staff started work early as he was on the premises and it was busy.

23 May 2025
Unprompted review
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Reply from Chef and Brewer Collection

This really is wonderful to see and it's excellent that you found us to be so attentive and friendly, thanks for the review and your feedback about the eggs too, we do apologise that they were hard, and this is something that we will look into so we really appreciate you bringing it to our attention. Thank you and we'd love to see you back again in the future. Many thanks.

Rated 2 out of 5 stars

Won't ever go back

Originally went to the chequers in Redbourn, October 2023. At least half of what we tried to order from the menu they didn't have. Ended up walking out. Got a £30 gesture of good will voucher. Went back last Saturday for lunch and yet again they did not have what was on the menu. This time it was a standard item, chicken !
Can't complain about the staff, they apologised and were polite.
What restaurant doesn't have a basic item such as chicken !.
Food was ok but nothing more than average. Will never go back there. There lack of food off the menu spoilt two birthday lunches.

3 May 2025
Unprompted review
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Reply from Chef and Brewer Collection

Hi Debbie, thank you for getting in touch. It's incredibly disappointing to read that you didn't have a good experience on two occasions and we do apologise about the lack of chicken, especially as you were visiting for a birthday, please do send an email with as much information as possible to crsocialmedia@greeneking.co.uk please? Our Customer Relations Team will take a look into it further and can get back in touch with you directly. Many thanks.

Rated 1 out of 5 stars

The Gatwick Manor

The Gatwick Manor - Gatwick

We had a dreadful experience here last night, not only was the food sub standard but we had a rat in the dining room!
The staff did not take our complaint seriously, confirmed that it was a countryside location, with a pond and therefore we should expect such things!
They also confirmed that Rentokil visit weekly which doesn’t give much confidence. Stay away from this venue - it was appalling!

8 May 2025
Unprompted review
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Reply from Chef and Brewer Collection

Hi Kirsten, we are concerned to hear this and would like to fully investigate, could we ask you to provide as much information as possible to crsocialmedia@greeneking.co.uk please? This will go through to our team who will contact you directly. Many thanks.

Rated 1 out of 5 stars

Red lion in Martlesham Suffolk

Red lion in Martlesham Suffolk. Absolutely appalling portion sizes. My partner ordered a steak with seasonal salad and chips. 12 chips and a tiny portion of limp watercress is what she received, the steak can only be described as mediocre at best. I had a crispy chicken burger and received a tiny portion of small chips and small chicken bits with less than one rasher of bacon a tiny slice of tomato and half a lettuce leaf. We didn't bother with desert. For the privilege of this meal we would have paid nearly £50, though I refused to pay full price we were only deducted our drinks. Appallingly expensive for what can only be described as a snack. We went elsewhere for something else to eat. We shall not be returning and i can only advise people to avoid and go elsewhere! Drive a mile or so into Woodbridge for a much better experience! The only positive were the superb staff. I feel embarrassed for them. I must also add it has been getting progressively tight on its portion sizes in recent times with very little food/meat on a plate of sunday roast. The pubs hey day has sadly long since gone. Such a shame.

3 May 2025
Unprompted review
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Reply from Chef and Brewer Collection

Hi there, thank you for getting in touch. We are extremely sorry to hear that you were let down by the portion sizes and the steak although we are pleased that you'd describe the team as superb. We'd like our Customer Relations Team to look into your comments further so could we ask you to send an email to crsocialmedia@greeneking.co.uk with as much information as possible please? This will go through to the team who will look into this further for you and can contact you about it directly. Many thanks.

Rated 3 out of 5 stars

No alternative for milk allergies.

We've just had a meal at the George IV in Baldock. Good meal, good value. BUT why is that Chef & Brewer cannot provide an alternative milk to cow's milk for those who are allergic? They offer a special i-Pad with info about all other allergies - but not milk alternatives. You should be able to do better than this Chef and Brewer.

25 April 2025
Unprompted review
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Reply from Chef and Brewer Collection

Thank you very much for getting in touch. We are pleased that you enjoyed your meal, however we are sorry that there wasn't an alternative milk, we will ensure your feedback about this is taken on board, however if you would like to discuss anything in further detail, please do get in touch by emailing crsocialmedia@greeneking.co.uk, this will go through to our team who will look into it and will contact you directly. Many thanks.

Rated 4 out of 5 stars

The Holly Bush

The Holly Bush, Little Hay great venue, was looked after by a smashing chap called Ash, bit weird the menu doesn't include am option to have a salad as a main meal!

2 April 2025
Unprompted review
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Reply from Chef and Brewer Collection

Thank you very much for getting in touch and sharing this lovely review, we're really pleased that Ash could make such a positive impression and we really appreciate your feedback about the menu, this is something that we will pass onto the team and we appreciate you sharing your comments. Thanks again for getting in touch and we'd love to see you back again soon. Many thanks.

Rated 1 out of 5 stars

THE FEATHERS BURNHAM

PLEASE DO NOT EAT HERE. Another bad experience at A Chef and Brewer. I would give this a 0 star if I could. Booked a 1pm table (on Mothers Day), to take my 89 year old (wheelchair bound) Mum out for a roast. We were met in a friendly way but downhill all the way after that. Had to wait 30 minutes for our starters and the squid was so rubbery it was vile. Also tried to push a third starter on us when we only ordered 2. Had to wait a further 1 hour and 20 minutes, so we asked to speak to the Manager who apologised and said they had run out of cutlery and he was learning as it was only his 5th day. So after a 1 hour and 30 minute wait, our roasts eventually came out. The turkey was raw, the pig in blanket had burnt bacon and the sausage was raw in the middle. The Yorkshire pudding was cold, rubbery but raw and runny in the middle. Roast potatoes were just raw potatoes that had been dunked in oil. Vegetables cold. A little jug of gravy each that was so thick and solid, we needed knives to remove it out of the jugs - lifting the jug upside down didn’t shift it. We asked to speak to the Manager and we told him we couldn’t eat our food and would not be paying. He agreed and put £0 to pay on the bill. We rang back when we got home and The Manager also refunded our £15 deposit and apologised again and was embarrassed. The Feathers used to be such a lovely place with good food and family atmosphere but has clearly been run into the ground by Chef and Brewer and is an absolute utter disgrace. The customer service and food is unbelievably appalling. Extremely disappointing and we will continue to share our terrible experience and do not aim to return to The Feathers or any Chef and Brewer. Hope nobody came down with food poisoning. There were several very angry customers and I’m sure it spoilt Mothers Day for many Mums, my own Mum included.

30 March 2025
Unprompted review
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Reply from Chef and Brewer Collection

We are so sorry to hear about your experience, especially on a special occasion, as you can imagine, we'd like to take the opportunity to investigate your experience,e so could we ask that you provide as much information as possible via email to grsocialmedia@greeneking.co.uk, please? This will go through to our Guest Relations Team, who will fully investigate and can contact you about it from there. Many thanks.

Rated 5 out of 5 stars

The Bull in Goring for Mother’s Day

The Bull in Goring for Mother’s Day, I took my 92 year old mum, my wife and two daughters. It was a lovely sunny day and the restaurant was light and very full, however all of the staff were fantastic, super friendly and attentive the whole visit, making sure we had everything we wanted and if they could help with anything. The food was fantastic, extra gravy without having to ask, everything made this a memorable Mother’s Day. I can’t praise everyone enough, about as good a lunch out as i have ever had, thank you all at The Bull ❤️

30 March 2025
Unprompted review
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Reply from Chef and Brewer Collection

You're very welcome! We're thrilled that we could provide such a friendly service to you and we're glad that you loved the extra gravy. Thank you for choosing to celebrate Mother's Day with us and we'd love to see you back again in the future. Many thanks,

Rated 2 out of 5 stars

Normally good but not this time

We normally have a good meal at the grange but unfortunately tonight the food let it down
The asparagus with poached egg and hollandase sauce, the egg was like a boiled egg and the sauce was watery. The squid was cold.they had run out of turkey which can’t really be helped but as it was on the menu twice , on its own and with a trio you would have thought that they would have cooked plenty, so the trio meat was a duo . The wellington mushroom tasted like it was cooked in the morning as was the Yorkshire pudding.
Apple tart was nice and hot but the pastry was under cooked .
All in all very poor food but I can’t fault the staff they were very friendly , professional and willing .
The chefs had obviously had enough because they kept coming out of the kitchen to the bar for a chat , I think they would be better off concentrating on the food.

30 March 2025
Unprompted review
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Reply from Chef and Brewer Collection

Thank you very much for getting in touch, whilst we are pleased that you normally enjoy your visits, we are very sorry that on your most recent visit the food fell below our usual standards and we'd like to take the opportunity to look into that further, could we ask that you send an email with all the information, including which of our pubs you visited, to grsocialmedia@greeneking.co.uk, this will go through to our Guest Relations Team who will look into it further and contact you about it directly. Many thanks.

Rated 3 out of 5 stars

Staff very friendly, food poor

Staff very friendly, food not so good!
Ordered fishcake which stated it came with seasonal salad, poached egg and lemon mayonnaise.

Plate arrived with fishcake, a poached egg that was overcooked and looked more like a fried egg, a sprinkling of limp rocket and a couple of slices of dried up radish. Personally I don’t think that represents a seasonal salad! Very poor value for money compared to other dishes we have enjoyed previously

19 March 2025
Unprompted review
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Reply from Chef and Brewer Collection

Hi Steph, thank you very much for getting in touch. It's great that you found the team to be so friendly, however, we are very sorry that your visit with us was let down by the food, this is really disappointing to read but we always do appreciate the feedback as this allows us to put things right, could we ask that you send an email to grsocialmedia@greeneking.co.uk with as much information as possible as this will allow our team to look into it and contact you directly. Many thanks.

Rated 5 out of 5 stars

The Cold Harbour, North Swindon

Stayed at Premier Inn , north Swindon for 4 nights, had food at The Cold Harbour which adjoined the inn.Ten in the party , down for the races at Cheltenham. All the staff at the pub were excellent, they really looked after us . At breakfast in the morning and dinner at night , they couldn`t do enough for us, very professional , polite and attentive.Thanks to all the team especially Hayley in the morning and Millie in the evening , who took the banter in her stride.

10 March 2025
Unprompted review
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Reply from Chef and Brewer Collection

Hi Tony, thanks so much for sharing this amazing review. We're so pleased to hear you're impressed with the team, with thanks to Hayley and Millie for making sure you were well looked after! Many thanks!

Rated 5 out of 5 stars

Excellent Sunday Lunch

Shire Horse Stafford. Excellent Sunday Lunch. Very nice setting. All staff very friendly and helpful. Special Thanks to Rosie who was our waitress, she was very attentive and looked after our party of five very well, even though the restaurant was very busy.

9 March 2025
Unprompted review
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Reply from Chef and Brewer Collection

Hi Philip, thanks so much for sharing this fantastic review. We're so pleased to hear you're impressed with the Sunday Lunch, with thanks ro Rosie for being so attentive throughout your visit. We really appreciate this fantastic review!

Rated 3 out of 5 stars

Dined at the Royal Oak Farnham Common…

Dined at the Royal Oak Farnham Common this evening. Service was good as always, but over the last few months, as with other restaurants prices have gone up and quality and quantity of food has gone down. My wife and I had their once very enjoyable steak and ale pie, this evening it was more pastry and the contents mostly gravy and a few bits of gristle. Won’t be ordering that again!

7 March 2025
Unprompted review
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Reply from Chef and Brewer Collection

Hi David, thanks so much for sharing this fantastic review. We're so pleased to hear you're impressed with the service, but it's disappointing to see you're unhappy about the quantity of food being offered. If you'd like to discuss this in more detail, please can you email us on grsocialmedia@greeneking.co.uk? Many thanks!

Rated 4 out of 5 stars

The Royal Inn Portishead our local

The Royal Inn in Portishead is our local go to place for a morning coffee after a lovely walk , a lunch with friends and a family breakfast which we had recently.
We’ve just enjoyed a lovely meal for the 2 for £20 deal and must say the portions were as good as usual.
Our waitress Kirsty was lovely and checked we didn’t need anything else even though it was busy. I was very concerned when the inn was taken over as I loved its old world charms but I have to say the refurbishment has been completed tastefully and in keeping with the old building and the staff seem genuinely happy to work there although they do seem to be under pressure at times.
The Manager Kaman is friendly and the other lady who I think must be his 2nd in command is also very efficient and has a chat when she’s not too busy.
We really enjoy visiting and look forward to enjoying the garden when the weather gets warmer.

6 March 2025
Unprompted review
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Reply from Chef and Brewer Collection

Hi Susan, thanks so much for sharing this wonderful review. We're so pleased to hear you're impressed with team, with thanks to Kirsty and Kaman for being so lovely and friendly. It's delightful to read you enjoy visiting us and look forward to relaxing in the garden when the weather allows! Thanks again!

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