Cheetah Cars Reviews 

1,155
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional drivers for being exceptionally polite, incredibly helpful with heavy luggage, and consistently arriving ahead of schedule. Travelers also appreciate the comfortable and clean cars, alongside a very simple online booking system and exceptionally reasonable prices. Some reviewers were not happy with occasional vehicle delays or unexpected extra charges added to their fare. A few consumers also noted frustrating communication issues regarding pick-up locations and delayed responses from support staff. These minor challenges occasionally created quite stressful moments during otherwise smooth and pleasant journeys to the airport.

What people talk about most

Service

Clients share positive opinions on service, highlighting prompt arrivals and professional drivers who... See more

Staff

Customers consistently note positive experiences with staff, praising the friendly, helpful, and professional... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some praising punctual and polite drivers... See more

Price

People report positive experiences with price, highlighting competitive and very reasonable fares compared to... See more

Booking process

Consumers find the booking process to be straightforward yet mixed with some operational hiccups. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am so pleased with my experience, first time to try cheetah car and definitely won’t be the last, the driver (Sohail) was extremely professional, polite, on time, helped with luggage, smiling and we... See more

Company replied

Rated 5 out of 5 stars

We decided to book a car to the airport because we just didn't want to have to worry about public transport. We rescheduled our flight and changing our reservation was super easy. Derek got to our ren... See more

Company replied

Rated 5 out of 5 stars

I've used Cheetah to go to and from the airports several times. They are efficient, professional and helpful (with my usually quite heavy case!) The cars are always clean and well maintained and... See more

Company replied

Rated 5 out of 5 stars

We had a great experience with Cheetah Cars for our transfer from Heathrow Airport to our Airbnb. The driver arrived on time, and the whole process was smooth from start to finish. What really... See more

Company replied


Company details

  1. Taxi Service

Written by the company

Cheetah Cars is a top-rated Transport For London approved minicab operator based in London. They are known for their outstanding service and competitive prices. Established since 1985, their loyal driver base is vetted for safety and vehicle cleanliness. Need to get around London? Book a Cheetah Car now!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,155)

178 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience always

Great experience always. Consistent on time, carry baby seats and child seats as requested.

27 March 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

I've been using Cheetah cars for years

I've been using Cheetah cars for years, and are always reliable, friendly, actual customer service and much cheaper than uber, highly recommended.

25 March 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 1 out of 5 stars

Booking online was a hassle, 20mins late

Booking online was a hassle, also tried to use the app but it keeps quitting. The cab I booked for Victoria station didn't show up so I called and was told driver had a puncture and another car was on it's way in 7 mins, that didn't show up eventually and Uber showed up 20m late, we missed our train to LGW. Cheetah have gone way downhill, shame I've used them for 45 years.

23 March 2026
Unprompted review
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Reply from Cheetah Cars

Hi, we are so sorry to hear that your recent journey with us did not go as planned. We make sure to provide best service to our customers. Could you kindly provide us with further details regarding your booking so we can investigate further. You can email is on feedback@cheetahcars.co.uk

Rated 5 out of 5 stars

Airport Transfer

I used Cheetah cars for drop off and pick up from Heathrow and they were very reliable, definitely would use them again.

16 March 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

Good service

On time, good car and smooth trip. Had a glitch on prepayment via card, but maybe that was my end. Anyway, good service.

14 March 2026
Unprompted review
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Reply from Cheetah Cars

Hi, we are so sorry to hear that your recent journey with us did not go as planned. We make sure to provide best service to our customers. Could you kindly provide us with further details regarding your booking so we can investigate further. You can email is on feedback@cheetahcars.co.uk

Rated 5 out of 5 stars

Great

Great, efficient and affordable service thank you

13 March 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

Driver was punctual

Driver was punctual, drove safely & was very friendly. Fare was very reasonable. All over, a very good experience, yet again!.

2 March 2026
Unprompted review
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Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 3 out of 5 stars

Nice driver but filthy car seat, dirty car

The driver was late but very polite. Nice driver but the car was poorly cleaned and the car seat I asked for was filthy which is always the case. H

28 February 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Hi, we are so sorry to hear that your recent journey with us did not go as planned. We make sure to provide best service to our customers. Could you kindly provide us with further details regarding your booking so we can investigate further. You can email is on feedback@cheetahcars.co.uk

Rated 5 out of 5 stars

Smooth booking

Smooth booking, close follow up and wonderful driver

25 February 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review. We look forward to seeing you again!

Rated 5 out of 5 stars

On time and reliable

On time and reliable! You never quite know with an 0330am booking but cheetah cars have been there on time twice now, for important flights. :-)

25 February 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review,
We appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

Highly recommended

Great service , Our driver Arshid arrived on time, drove well (and safely) and got to Heathrow through peak hour with time to spare. Service from booking to pick up by Cheetah was first class

24 February 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review,
We appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

On time

On time, clean car, friendly driver

22 February 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review,
We appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

First class.

First class.
Aumar was our driver both to and from the special meal out with friends. Arrival and collection was seamless and without any issues. The car was very comfortable, particularly for our senior citizen passenger

20 February 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review,
We appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

Always very good

Always very good. Have been using these guys for years primarily for airport transfers as I travel a lot. Cars are always punctual, clean cars, safe driving and friendly drivers. Easy to pay online in advance. Very reasonably priced.

20 February 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review,
We appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

Timely

Timely, nice driver, good price

15 February 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review,
We appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

Very efficient and kind service

Very efficient and kind service. Always on time, communication is very easy and good. Highly recommend!

15 February 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review,
We appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

Very good service and pleasant…

Very good service and pleasant professional chauffeur

13 February 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review,
we appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

Rated 5 out of 5 stars

Driver was super kind

Driver was super kind, checking everything and safe driver

9 February 2026
Unprompted review
Cheetah Cars logo

Reply from Cheetah Cars

Thanks for taking the time to leave a review,
we appreciate your kind words.
We wish you safe travels and look forward to seeing you again!

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