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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their quality and how much their pets enjoy them, often describing them as the best toys they've ever purchased. The customer service is frequently mentioned as exceptional, with many people appreciating the quick response times and the helpful, friendly approach of the support team. Reviewers often note that issues are resolved promptly, with replacements offered even beyond warranty periods. However, some customers also noted dissatisfaction regarding a specific Kickstarter project that was ultimately canceled, with concerns raised about the refund process and communication.

What people talk about most

Product

People report positive experiences with product. Many customers praise the durability and entertainment value... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently describing it as excellent, quick, and... See more

Quality

Consumers find quality to be positive. Many reviewers praise the durability of products, with some noting... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the quick and... See more

Refund

Customers had negative experiences with refund. Many reviewers report not receiving promised refunds, even... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My kittens love all things rolling. They've enjoyed soft small, pom balls, hard balls, fabric covered balls so I was looking for something different. They're almost a year old now but their personalit... See more

Rated 4 out of 5 stars

We ordered a wicked ball for our very active Labrador. She was in love with it immediately. It has been entertaining and interactive for her. Customer service was also quick and helpful when we had a... See more

Rated 4 out of 5 stars

I needed help replacing my cord for my dogs Wicked Ball SE (Red) and Cheerble’s customer service team replied quickly and politely to my inquiry. I truly appreciate not having to wait for days for a r... See more

Rated 4 out of 5 stars

My pup is an American Staffy and she loves chewing EVERYTHING so the Wicked Ball Rolly didn't last very long when I left her unattended. I reached out to customer service and they offered me a replace... See more


Company details

  1. Pet Supply Store

Written by the company

At Cheerble, we’re all about bright ideas for brilliant pets that bring owners and their companions unforgettable moments of play, relaxation, and unconditional love.


Contact info

4.1

Great

TrustScore 4 out of 5

189 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Wicked Ball Air

I use the Cheerble Wicked Ball Air with my Corgi, and it's a great toy. The movement of the ball keeps him interested much longer than regular balls. What really stands out is the quality of the shell. Despite frequent use, there are practically no visible teeth marks.

Overall, this is a fun and durable interactive toy that I highly recommend.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic product!

Such a great product! We got the ball that they make and my dog goes wild for it! She typically is only interested in a new toy for a couple of minutes but this toy she wants to play with all day! The ball they make is re-chargeable which is super nice. Also, you can replace the foam outer shell which is great.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

We have been huge fans of your product…

We have been huge fans of your product and purchased our first one December 2024. The ball was perfect and just the right size for our 2 year old golden doodle Alfie and the material was practically indestructible. It’s just big enough that he can hold it in his mouth to play fetch with us but can’t get a good grip on it to damage the outer shell.
He’s been playing with it for 2 years and there is barely a mark on it! The three modes really keep him guessing what it’s going to do next! It is the perfect dog toy and worth every penny!

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Entertainment for Hours!

I initially saw an ad for this product on Instagram and immediately placed an order for my pup. Shipping was quick and when I received the Wicked Ball Air, my dog could not be happier! The ball keeps him entertained and active when I dont have time, and even better, the ball rolls itself out from under tables so I dont have to crouch down. Looking forward to buying more toys from Cheerble and I recommend giving it a try!

27 March 2026
Unprompted review
Rated 4 out of 5 stars

Cheerble cat toy

Bought a Cheerble cat toy ball from the local pet store and our 3 cats (ages 1-7) loved it! The battery unfortunately didn't 6 months, but the customer support, Elaine, was quick to respond via email and helped to troubleshoot the problem! Elaine was great!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Cheerble Smart Interactive Dog Toy Wicked Ball Rolly

Cheerble Smart Interactive Dog Toy, Wicked Ball Rolly, for my Great Pyrenees mix. She came to me as a stray and after some time searching for her owner, SHE decided she was going to stay. After trying to run her off a few times, came home and found her laying on my porch. She is a handful older puppy and a lot, but sweet. I thought this Interactive toy would help with jumping, biting and just being a puppy. Well she absolutely adores this thing. She was fully focused on us at all times and now when she has this she just keeps an eye on us. She knows when it is charging on the counter as she tries to jump up to get it. It charges in a few hours and I love the red to green light to let me know when she can get her baby back. It keeps a good charge and keeps her focus, but even when it’s not charged she still plays with it. It’s great that when inactive in 30 minutes it will wake itself back up again and start moving and barking. It’s not another dog to play with, it’s the next best thing!

15 February 2026
Unprompted review
Rated 5 out of 5 stars

This moving mouse toy keeps cats busy…

This moving mouse toy keeps cats busy and active. It changes direction on its own and avoids obstacles, with a light-up nose that grabs attention. There are two play modes, one for high-energy cats and one for shy or older ones. It even beeps if stuck or low on battery. Easy to clean wheels. My cats love chasing it around.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

This is truly the best Cat fountain I…

This is truly the best Cat fountain I have found… My cat loves it. I had a problem with my first one, but the customer service sent me a replacement one.
I actually think it was just the rechargeable cord and not the unit.
But nonetheless great customer service and this is an amazing cat fountain that requires very little upkeep. Never an issue with slime like my old pump one… This one has no pump and it’s brilliant in design. Please keep making these for years to come!

20 July 2025
Unprompted review
Rated 5 out of 5 stars

I love this product

I love this product. My mini schnauzer is blind and this toy gives her such incredible mental and physical stimulation, she is exhausted after a few minutes and she is obsessed with it. The service from the team is exceptional, they respond to queries immediately and I couldn’t rate their service any higher. Thank you all, definitely get one of these, your floof will thank you!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Great products which my dogs love and EXCELLENT customer service. I had a query regarding some confusion around something. I asked a question on the website and very quickly I had a reply from a lovely lady named Elaine Chen. She solved my confusion immediately and helped me to fix a mistake I had made! She was fantastic - I couldn’t have asked for more. Well done to both Elaine and Cheerble :-)

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I ordered the Wicked Ball PE and…

I ordered the Wicked Ball PE and realized that the material was too hard for my dog. Additionally, if you have a small dog, it may be too heavy for them. I contacted the company to request a replacement with a different product. They kindly offered to send the new item free of charge and told me I didn’t need to return the original one, which I thought was an excellent solution.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Best dog toy purchase every - Wicked Ball Rolly!

I decided to give the Wicked Ball Rolly a try after seeing an ad. I can for sure say, it is the best dog toy I have ever bought.
The Wicked Ball Rolly stimulates my dogs for such a long time, they look forward to their play time with the Wicked Ball Rolly every day!
Every time we bring it out they get super excited and it occupies them for such a long time.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

I purchased a wicked ball

I purchased a wicked ball. Best cat toy, nothing better. The way it moves like a mouse along with the fast speed keeps,my cat entertained, she never gets bored. It malfunctioned after about a month but the customer service promptly shipped me a replacement. I also own an m3 cheerable ball, its worked fine for over a year. Sometimes I put it under a blanket or some brown wrapping paper to make an exciting game for the,cat.

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Fast and helpful customer service

I bought the incorrect cables for my Wicked Ball SE and when I reached out to see about getting replacements, customer service was so quick to respond and help me out.

30 January 2026
Unprompted review

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