The products are good and when they arrive are a good fit and good quality. Therein lies the problem- actually having them delivered. Two shirts ordered a week ago were sent using Amazon Shipping. Ap... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Massively off in sizes compared to all other brands I have in wardrobe (Eton, Stenström, Barons, Kiton, etc.). Only fitting normal sizes in collar, but rest from sleeve, waist, length, etc. ar... See more
Company replied
Just can't stop ordering shirts. Tried pretty much every cut and every size of collar and sleeves, you can finetune a lot. Really love the (very british - italian should take note - the reinforced cen... See more
Company replied
I've been ordering from them for years, have about 8-10 Merino jumpers/ cardigans/ troyers. Best quality. Ordered an olive green merino jumper 3 weeks ago, wore it once, noticed a sewing error, washed... See more
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Answered by reviewers
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Company details
Written by the company
Charles Tyrwhitt endeavours to produce the finest menswear, with timeless style and no compromise on quality. Our collection includes everything from dressed-up formal suits to casual shirts, and all the finishing touches you could need. We want every experience of purchasing with us to be a delight; and we believe so strongly in our products that we offer a full six-month guarantee.
Contact info
United Kingdom
- www.charlestyrwhitt.com
4.0
Great
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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Quality for good price = Charles Tyrwhitt!
Great experiance with clothes from Charles Tyrwhitt! Clothes are made with high quality fabric - shorts and polo shirts - linen, and linen-cotton blends ideal for hot summer time, and also great quality stretch belt :) If you are in luck and came upon SALE you will get also a great price. Quick 4-5 working days free delivery was spot on time. Thank you Charles Tyrwhitt for quality for good price!
1 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are delighted that you have had such a great experience with our shorts and polo shirts, that you have found them to be of high quality cotton and linen blends, particularly for the price paid.
We hope you will continue to enjoy our products for many seasons to come!
EXCELLENT
I went to the chelmsford store on Tuesday as I was recommended the linen polos unfortunately they didn’t have all 4 colours i wanted in my size for the deal £149 for 4 so 2 lads there looked on line and still no good so then checked local stores , they found that flagship jermyn street store had what I needed and gave me the number , I tried to call many times on Tuesday with no joy they must have been busy ..
Wednesday morning I tried again at just after 9am , even though they don’t open until 10am according to website a girl called Scarlett answered , she was actually unbelievable in her help , told her what I was after and she said she’d like to go do a visual check as the computer only said 2 in a particular colour,a few minutes later she came back with good news , she said she could put them by as I wanted them for my holiday on the Monday … it was actually my birthday on the Thursday so didn’t want to spend a few hours going to London .. she said she could send them ..
Anyway the next day my linen polo tops arrived by dpd …
Firstly it’s so refreshing to receive a great service , your company has a gem in Scarlett she went over and beyond being helpful I’d like to mention also with my delivery 🚚 was my receipt with a handwritten message from Scarlett saying happy birthday and have a great holiday …. That’s not just a worker working that’s an employee listening and representing….
Thank you Scarlett and Charles Tyrwhitt for the service will be highly recommending you…
22 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we always aim to deliver 5 star service and it is reassuring to hear that our Chelmsford team assisted you in locating your preferred polo shirts in our Jermyn Street store. We truly appreciate your kind comments about Scarlett’s service, it is fantastic to read how she elevated this experience for you. We're incredibly proud to have colleagues like her on our team, and we'll be sure to pass on your kind words and recognition.
Thank you again for your generous feedback and recommendation. We hope you had a fantastic birthday, enjoyed your holiday, and that you're delighted with your new linen polos.
We look forward to welcoming you back to Charles Tyrwhitt soon.
You always go above and beyond...
You always go above and beyond to make sure the customer is happy and the order is right. The quality of the product is excellent and the quality of the service is the same. That's why I keep coming back.
24 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to provide this feedback, we are beyond delighted to read such wonderful comments about the quality of our service and products.
This kind of feedback is precisely why we got into this business 40 years ago and it is reassuring that we are achieving these goals to this day.
We hope you will continue enjoying our garments and service for many seasons to come!
I used the chat bot to help with my…
I used the chat bot to help with my exchange enquiry - I was put through to a live agent called Dee who was very helpful and efficient.
CT customer service never disappoints
24 July 2026
Unprompted review
Reply from Charles Tyrwhitt
This is wonderful to read and we are pleased that Dee was able to assist you with your exchange. We aim to deliver these high standards of service whenever required and look forward to serving you again soon.
Best quality and customer service
24 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for taking the time to share this feedback, we are thrilled that you have enjoyed the quality of our garments and found them to be the best you have experienced. We are also pleased that this quality has been matched by that of our service and hope this enjoyment continues for many seasons to come!
The shirts were supposed to be Customs…
The shirts were supposed to be Customs Duty Paid to EU (GE12922511691GB) and it was also supposed to be express delivery and it' stuck in Customs and have to go through a million hoops with customs forms and substandard support from DHL. To make things worse I have to speak to the company call centres in South Africa and can hardly understand what they're saying as they all have very thick accents...Thanks again Charles Tyrwhitt!
I've already provided the necessary details and no emails have been received attempting to resolve the issues...Also returning items (GE12802100547GB) to this company from the EU also get stuck in Customs with no feedback from company's logistics partner DHL (treating me as an exporting trader in this process which I'm not)
For completion I was told repeatedly by the call centre operators that someone will get back to me by EOD or in "2 hrs time" both of which never happened...Why isn't Tyrwhitt setting up EU warehouses like M&S or Next so they can avoid causing this level of aggro to their customers?
Update:
There's no option to prepay the duties when checking out btw. Also the order hasn't arrived within the express delivery option window (no offer to return the delivery charge) and as usual no help is offered with regards to return item which is stuck in customs and have to fend for myself. So much for helping out from Tyrwhitt!
24 July 2026
Unprompted review
Reply from Charles Tyrwhitt
UPDATE - 27/07/2026
Thank you for speaking with me on the telephone today.
Please be assured that we have escalated this matter with our Global-e partners and asked them to prioritise the investigation into both of the orders you mentioned.
As discussed, I will keep you updated and will contact you as soon as I have any further information to share.
Thank you for your patience and understanding while we work to resolve this for you.
UPDATE - Thank you for providing the order details allowing us to locate your purchase, although we are sorry that your order was held in customs.
Having reviewed our records, the option to prepay the duties was not selected when checking out on our website, which we recommend using to allow an expeditious path through customs department. The latest update on the tracking suggests that the order may be released from customs and should update the tracking subsequently.
With regards to the uncompleted call backs, this is unacceptable, when a callback is offered, this should be fulfilled, and I have shared this feedback with the managers of those with whom you had interacted as this is not the standard of service we expect for our customers.
Finally, we are sorry that you are having difficulty in arranging your return for order GE12802100547GB this should not have required further customs payments to ship back to us. However, when such instances occur, we find it quickest if you were to pay these fees and then email us at customerpartnership.team@ctshirts.co.uk to process the refund of these costs.
We are sorry to have let you down and hope you will give us a chance to demonstrate our usually high standards of service soon.
____________
Thank you for taking the time to provide this feedback, although I am sorry you are disappointed both with the service experience thus far.
So that I can investigate this matter and work towards resolving your concerns, please can I ask you to respond to the information request I have issued? Your details will not be shared publicly, and will only be used to allow me to identify your order/account details.
Terrible after sales
Ordered a couple shirts which didn't fit. This is sometimes the case but not an issue, difficult if you can't try them on beforehand.
I proceeded to return the shirts. I generated the return code and when I attempted to take this to the post office, they were unable to scan the return QR code. I reprinted it and attempted this again at a different post office and this also returned an error. I ended up having to pay for the return which was fine.
I then contacted them via live chat to explain the issues I had with the return. They advised if I called up, they would process the refund now including the cost of the post office return which was great. I then called and provided my card details for the refund. I was told it should show up in 2-3 days.
I then waited but after 3 days the refund wasn't showing in my account. In the mean time I'd had a notification to say they'd received my return.
It has now been over 10 days and I'm still yet to receive my refund. I had called after 7 days and told they would escalate but this made no difference. I have since contacted them this morning and the refund has only now been processed due to an "error".
A lot of effort to just get my money back. If they had just said at the start it would take X amount of time that would be fine but each time I've been given different information which has turned out not to be true. Had been a customer for over 10 years but won't be using them again after this.
24 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Luke,
Thank you for taking the time to leave your feedback with us and I'm sorry to hear that you've had such issues with us.
I'd just tried to call you this afternoon via two number we had on file for you. One did not provide me with a voicemail option but the other did.
In short what's happened here is not acceptable and I've fed back to the two individuals and their managers regarding the way in which this was handled. As soon as we had seen the items had been received back, a refund should have been issued for the items and the postage.
The refund for your manual postage has to be done by a specific team and they are doing their utmost to address this last refund as soon as they are able.
Please check your inbox for an email from myself covering this in full.
Best regards
Charles Tyrwhitt
Best Business shirts ever
Best Business shirts ever - I ve buying Tyrwhitt shirts for some time now and I strongly believe that they are one of the best out there in terms of quality, durability and price. 5 stars!
23 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Serafeim,
Thank you very much indeed for your feedback.
We've always made it our goal to make the best products possible and to "make it easy for men to dress well". I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality of our products and service.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Charles Tyrwhitt always provide tve…
Charles Tyrwhitt always provide tve best from their products to the customer services.
I have always been purchasing from them and never disappointment.
23 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Amal,
Thank you very much indeed for your feedback.
We've always made it our goal to make the best products possible and to "make it easy for men to dress well".
I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality of our products and service.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
excellent shirts that feel great
excellent shirts with quality material, feel great, look nice and great fitting. Had to return due to incorrect size choice and the team were very helpful with a smooth online exchange process.
23 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Customer,
Thank you for leaving your feedback with us and I'm sorry to hear that you didn't land the perfect fit on the first try.
Sizing errors are simple to make but resolving them can be just as simple, as you've seen. Should you ever need help of any kind from sizing advice to assistance with your online return, our team are never far away and can be contacted 15 hours a day via phone or live chat.
Nevertheless, its great to hear that the replacement is nothing short of perfect and we look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Fantastic customer service experience…
Fantastic customer service experience today in Charles Trywhitt Belfast store which deserves a call out, which unfortunately is not the case elsewhere.
My thanks to Reece - helpful, polite, friendly, knowledgeable and quietly attentive. He sorted me out perfectly when I wasn’t even sure what I needed for my son. Service like this will ensure I am a repeat customer here.
22 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Martina,
Thank you for visiting our team in-store and it's great to hear that you've had such a positive experience with Reece. We're always doing our best to ensure that our shelves are fully stocked so that our customers can find what they want, when they want.
In regards to our staff, depth of knowledge and quality of service are extremely important to us and so I've passed on your kind words over to the team to let them know they’ve succeeded in going above and beyond on this occasion with a special mention to Reece.
We hope to see you in store again soon.
Best regards
Charles Tyrwhitt
The conversation with the support was very helpful
The conversation with the support was very good. The person answered me after making sure it was me. I would love to only have that kind of interaction with customer support from any brand.
22 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Quentin,
Thank you for taking the time to leave such a positive review. We’re delighted to hear that our Customer Service Team and our shirts impressed you.
Providing outstanding service and premium products is our top priority at Charles Tyrwhitt, and feedback like yours reassures us that we’re getting it right.
We hope to hear from you again in the near future.
Best regards
Charles Tyrwhitt
Could not ask for better service
Could not ask for better service. Had an issue that was nothing to do with this company as it was my fault & they helped me out even though they did not have to. Customer service is excellent. Cannot rate highly enough 20 out of 10.
1 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Customer,
Thank you for taking the time to leave your feedback with us and you are very welcome indeed for the help. That is, after all, why we are here.
Regardless of where a fault lies we always try our best to ensure that our customers are happy at the end of the day and I'm pleased that this has been resolved to your satisfaction.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Superb customer support!
21 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Gaby,
Thank you for leaving your feedback with us alongside your generous rating of five stars.
I'm pleased to hear that our products and service have exceeded your expectations on this occasion and we look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Best quality clothes and great service.
20 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Dylan,
Thank you very much indeed for your feedback. We've always made it our goal to make the best products possible and to "make it easy for men to dress well".
I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality of our products and service.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Excellent Charles Tyrwhitt Shirts with Great Support
First-time purchase of three shirts from Charles Tyrwhitt. Shirts are very high quality. One fit tightly; online support helped with return and replacement that fits perfectly like the others.
13 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Jim,
Welcome to Charles Tyrwhitt and thank you for leaving such excellent feedback with us. I'm glad to hear that navigating our website and placing your order was nothing but smooth sailing from start to finish.
We've always made it our aim to "make it easy for men to dress well" so it's great to hear our website, couriers and customer service team are working in tandem to make that dream a reality.
We hope to hear from you again soon.
Best regards
Charles Tyrwhitt
For years now
For years now, I’ve been buying the vast majority of my shirts from Charles Tyrwhitt. In addition to the excellent quality, I really appreciate the modern cuts and the innovative designs of their printed shirts. Shipping is fast and always reliable. The customer service also offers a level of service that’s hard to find these days here in Germany.
I’ve bought at least 30–40 shirts from Charles Tyrwhitt by now, and they still look great.
And last but not least: there are occasional great sales during which you can experience the quality of the products for yourself without much risk.
I give this brand two thumbs up.
19 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Stephan,
Thank you very much indeed for your feedback. We've always made it our goal to make the best products possible and to "make it easy for men to dress well". Thanks for sticking with us for all these years.
I'm pleased to hear we're not only meeting these expectations but exceeding them in regards to the quality of our products and service.
We look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Great service at Cheltenham
The service provided by Tom at the Cheltenham store was excellent. Provided a solution to my requirements and I will return.
21 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Peter,
Thank you for visiting our team in-store and it's great to hear that you've had such a positive experience with Tom.
We're always doing our best to ensure that our shelves are fully stocked so that our customers can find what they want, when they want. In regards to our staff, depth of knowledge and quality of service are extremely important to us and so I've passed on your kind words over to the team to let them know they’ve succeeded in going above and beyond on this occasion with a special mention to Tom.
We hope to see you in store again soon.
Best regards
Charles Tyrwhitt
Excellent Products and Quick service.
21 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Dear Sheher,
Thank you for leaving your feedback with us alongside your generous rating of five stars.
I'm pleased to hear that our products and service have exceeded your expectations on this occasion and we look forward to hearing from you again soon.
Best regards
Charles Tyrwhitt
Excellence, confort et service irréprochable ! / Outstanding Quality and Unmatched Customer Service!
Excellence, confort et service irréprochable !
Travaillant quotidiennement en tenue professionnelle, les chemises Charles Tyrwhitt sont rapidement devenues mes incontournables au bureau. La qualité des tissus est remarquable, la coupe est parfaite et le repassage est d'une simplicité déconcertante (un réel gain de temps au quotidien).
Mention spéciale pour leur service client : en cas de besoin, l'équipe fait preuve d'une réactivité et d'une performance tout simplement extrêmes. Un SAV d'une telle efficacité est rare et très appréciable.
C'est devenu ma marque de référence absolue pour mon vestiaire business. Je recommande les yeux fermés !
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Outstanding Quality and Unmatched Customer Service!
Wearing formal business attire every day, Charles Tyrwhitt shirts have quickly become my absolute go-to for the office. The fabric quality is top-tier, the fit is spot-on, and they are exceptionally easy to iron—a true time-saver on a daily basis.
A special mention goes to their customer support team: if you ever need assistance, they are extremely fast, helpful, and efficient. A customer service of this caliber is rare and greatly appreciated.
They are now my ultimate reference for professional wear. Highly recommended!
17 July 2026
Unprompted review
Reply from Charles Tyrwhitt
Thank you for your wonderful feedback. We're thrilled to know our products have made a great impression and that you enjoy shopping with us for your business attire.
It's also fantastic to hear our customer service team was able to assist you quickly and effectively when you needed support.
Your kind words mean a lot to us and inspire us to keep providing the best products and service possible. Thanks again for choosing us—we hope to be able to welcome you back soon.
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