I’ve been shopping with Charles Ted since 2018. The online shop is full of up to date and on trend designs from a vast array of accessories, to furniture. The quality is amazing. But what keeps me a l... See more
Company replied
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I did have a problem with the product that I received but it was dealt with professionally and quickly, the customer service team are brilliant especially Rachel & Kate. Thank you with all the help r... See more
Ive had so many bits from Charlested ...the latest being my beautiful sideboard! Absolutely stunning..it gets so many compliments. Cannot wait to get it styled up! I will certainly be looking to get s... See more
Company replied
Recently moved in to our house and knew I had to have Charlested furniture! We’ve just had our Laura Console Table delivered and WOW it’s even more stunning in person than online! The quality is outst... See more
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4.5
Excellent
33 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I did have a problem with the product that I received but it was dealt with professionally and quickly, the customer service team are brilliant especially Rachel & Kate. Thank you with all the help resolving the issue.
15 April 2026
Unprompted review
A gem of a business!
I’ve been shopping with Charles Ted since 2018. The online shop is full of up to date and on trend designs from a vast array of accessories, to furniture. The quality is amazing. But what keeps me a loyal customer is the exceptional customer service you receive from Kate, the manager. Firstly, she’s always at the end of a phone which is so refreshing, and nothing is too much trouble. She is friendly and professional and goes out of her way to help you, whether that is to source a piece, dealing with the occasional hiccup or issuing a refund. 8 years later, I’m still a loyal fan of this brand and can’t recommend them enough.
19 March 2026
Unprompted review
Reply from Charlested Home
Thank you so much for such a wonderful Review!
Excellent service for my Chinose vase …
Excellent service for my Chinose vase . Packaged really well and looks so much better than on website and quality amazing
17 December 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your kind words! We’re delighted to hear you were pleased with the service and that your beautiful vase exceeded your expectations.
Our team takes great care with packaging and quality, so it’s wonderful to know this was appreciated!
We hope you enjoy your vase for many years to come.
Kindest Regards
Louise
I love my Boho lamp
I love my Boho lamp! I've bought a couple of things from Charlested since their early days and the products have always been of a high quality, packaged well and in a delivered in a timely manner. Comms are good. All round highly recommended.
5 December 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your lovely review, Amanda. We’re so pleased to hear you love your Boho lamp and that you’ve been with us since the early days, that truly means a lot. It’s great to know you’ve consistently found our products high quality, well packaged, delivered promptly, and that our communication has been helpful. Thank you again for the recommendation, and we look forward to helping you with your next order.
Kindest Regards
Louise
Customer Service Team
I cannot recommend Charlested more…
I cannot recommend Charlested more highly. 5 star quality & customer service!!!
14 December 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your wonderful review, Karen. We’re truly grateful for your recommendation and thrilled to hear you’ve been so happy with both the quality of our products and our customer service. Your support means a lot to us, and we look forward to looking after you again soon.
Kindest Regards
Louise
Customer Service Team
Amazing product range
Great product range. Staff are always really helpful. Goods arrived on time and look amazing Thankyou
2 December 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your lovely review, Claire. We’re delighted to hear you enjoy our product range and that our team has been helpful. It’s great to know everything arrived on time and looks amazing. Thank you for your support, we hope to help you again soon.
Kindest Regards
Louise
Customer Care Team
Amazing!
Absolutely love Charlested! Brought a beautiful lemon tree and it's genuinely incredible, I absolutely adore everything they sell!
Kate and the team are so helpful, will be buying from here again!
11 September 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your lovely review! We’re so pleased to hear you’re loving your lemon tree, it’s such a beautiful statement piece. It means a lot to know you’ve had a great experience with our team too. Thank you for your support, and we can’t wait to help with your next order.
They are amazing with their customer…
They are amazing with their customer service and very strong at good communication throughout my purchase. I couldn’t recommend them enough xx
22 October 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your lovely review, Sky. We’re really pleased to hear you felt well looked after and kept informed throughout your purchase, great communication is so important to us. We truly appreciate your recommendation and support xx
5 stars
I always have amazing customer service and the items I've had are beautiful. And quick delivery.
3 December 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your lovely review, Katie. We’re so pleased to hear you’ve consistently had great customer service, beautiful items, and quick delivery, that’s exactly what we strive for. We really appreciate your support and look forward to helping you again soon.
Not great service sadly
Not great service sadly. Considering the items are much more expensive than other websites (Understand this and like supporting smaller businesses) The art I ordered ended up being discontinued and not available but they proceeded to ship 2 tiny stems without checking first so I paid nearly £25 for two stems which I found identical for £11. I would have just cancelled the entire order rather than pay £5.95 shipping but they shipped the stems first and emailed about the Art a couple of days after. When I responded to the email about it being out of stock they replied offering me art which didn't resemble anything like what I purchased and said I could get free delivery on those instead most were 4 times the price! Didn't really feel like the best customer service, in my opinion when the shipping was mentioned should of had an apology and the shipping costs refunded given it was their mistake. It's little details that make businesses stand out and sadly I do feel a bit ripped off having paid in total over twice as much as other places for two very small twig stems.
2 December 2025
Unprompted review
Reply from Charlested Home
Thank you for taking the time to leave a review. We’re genuinely sorry to hear that you were unhappy with your experience and appreciate the opportunity to clarify what happened.
The stems were added to your order separately after the artwork purchase, following a request made via our webchat. These stems were part of our Black Friday promotion and were discounted by 20% at the time of purchase. As the artwork and stems are fulfilled from two separate warehouses, they are processed and dispatched independently. To ensure prompt service, our system automatically fulfils items as soon as they are ready, as we aim to dispatch orders within the same day.
Unfortunately, we were not made aware that the artwork was unavailable until after the stems had already been dispatched. During very busy periods, when we are processing hundreds of orders, we would not have known that the stems were only required if the artwork was in stock unless this was specifically communicated to us at the time.
Regarding delivery, our standard shipping charge of £5.95 applies across the website (with the exception of furniture), and this is clearly outlined during checkout.
We’re sorry that the alternative artwork options we suggested were not suitable and that the situation left you feeling disappointed. This was never our intention, and we do apologise that your experience did not meet expectations.
Please do contact us directly when placing your next order and we will ensure we personally look after it for you. We truly value your support of small businesses and hope we’ll have the chance to restore your confidence in us.
Kindest Regards
Louise
CharlesTed Customer Service Team
Great customer service
Great customer service, had an issue (not the fault of Charlested) which was quickly resolved.
4 December 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your lovely review! We’re really pleased we could get everything resolved quickly for you, and we really appreciate your understanding that the issue was outside of our control. If you ever need anything in the future, we’re always here to help.
Kindest Regards
Louise
CharlesTed Customer Service Team
I have many products from CharlesTed…
I have many products from CharlesTed over the years. Quick delivery & quality products which are timeless.
3 November 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your lovely review, Lauren. We’re so grateful for your continued support over the years and we’re delighted to hear you’re happy with the quick delivery and the timeless quality of our products. We look forward to looking after you again soon.
Kindest Regards
Louise
Customer Service Team
The best of the best
The best of the best! Highly recommend this company, I don’t go anywhere else! From customer service to quality of the products it is all brilliant!
28 November 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your continued support and kind words. We’re delighted to hear you’ve been enjoying CharlesTed products over the years and that you value the quality, timeless design, and quick delivery. It really means a lot to us to have such loyal customers, we look forward to looking after you again soon.
Kindest Regards
Louise
CharlesTed Customer Service Team
Incredible customer service
Incredible customer service. Goes above and beyond. Thank you for everything 🫶🏼
1 November 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your lovely review 🫶🏼 We’re thrilled to hear you felt well looked after going above and beyond for our customers is always our aim. Your kind words truly mean a lot to the whole team. We hope to welcome you back again very soon.
Kindest Regards
Louise
CharlesTed Customer Service Team
I cannot recommend Charlested enough
I cannot recommend Charlested enough! Everything from the customer service to quality of products is incredible, I absolutely adore everything they sell and Kate is always so happy to help with any queries you may have. 5*’s isn’t enough!
2 December 2025
Unprompted review
Reply from Charlested Home
Thank you so much, Annabelle, for such a wonderful review. We’re genuinely so grateful for your recommendation and kind words, it means a lot to hear you adore our products and have had such a great experience with our customer service. We’ll be sure to pass this on to Kate too; she’ll be delighted. Thank you again for your continued support!
Kindest Regards
Louise
Customer Service Team
Great Service and Quality.
I bought a lovely sofa from Charlested. Delivery was within the timeframe stated and delivered by a two man courier team. The sofa is as described and fits perfectly in my refurbished living room.
2 December 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your lovely review! We’re delighted to hear your sofa arrived within the stated timeframe and that the delivery went smoothly with the two-man team. Even better to know it’s exactly as described and fits perfectly in your refurbished living room, we hope you enjoy it for many years to come.
Kindest Regards
Louise
CharlesTed Customer Service Team
Perfect Vase
My vase arrived and it’s just beautiful. Well packaged so arrived safely. Looks perfect on my landing, think I might order another!
27 November 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your lovely review, Jess! We’re so pleased to hear your vase arrived safely and that you love how it looks on your landing. We really appreciate your support and if you do decide to order another, we’ll be ready to get it packed up just as carefully for you.
Kindest Regards
Louise
CharlesTed Customer Service Team
They deserve zero starts
They deserve zero starts. Bough an item which I received while away from the country. The items is faulty and even though the website says 28 days return policy, we are forced to report within 14 days. Bad customer service at first accept return but the. They came back on their word. Don’t advise buying from them. Product not of good quality.
2 December 2025
Unprompted review
Reply from Charlested Home
Hi Helena,
Thank you for taking the time to leave your review. We’re very sorry to hear how disappointed you feel and appreciate the opportunity to clarify the situation.
Your order was for 8 berry garlands. After receiving the images you sent, we carefully reviewed them and also forwarded them to our supplier for assessment. They confirmed that the variations visible across the garlands, including lighter painted areas and slight inconsistencies in the berries are normal and expected for this particular style. As these garlands are moulded and hand-finished, subtle differences between each piece are part of the design and are not classed as faults. Based on this review, the items were not considered to be faulty. This particular garland has been one of our best-selling products this year.
Our returns policy outlines two separate timeframes, which is standard practice for online retailers:
Any faults must be reported within 14 days of delivery so they can be investigated promptly.
Items must be returned within 28 days where eligible.
We do understand that you were away when the order was delivered, and we’re sorry that this added to your frustration. While we do need to apply our policy consistently, we did try to resolve the matter amicably by offering a store credit as a gesture of goodwill, however this was declined.
We’re genuinely sorry that this outcome was not what you had hoped for and that your experience did not meet expectations. If you’d like to discuss this further, please do contact us directly and we’ll be happy to review it again.
Kindest Regards
Louise
Customer Service Team
Delivered my rug runner within two…
Delivered my rug runner within two days. Excellent service, good price and excellent quality
23 October 2025
Unprompted review
Reply from Charlested Home
Thank you so much for your lovely review! We’re delighted to hear your rug runner arrived within two days and that you’re happy with the price and quality. We really appreciate your support and hope to welcome you back again soon.
Kindest Regards
Louise
Customer Service Team
Beautiful furniture & wonderful service!
I recently ordered from CharlesTed Home and couldn’t be happier. The furniture is absolutely gorgeous — even better in person than on the website — really solid and well made, with that lovely rustic charm you just don’t find on the high street anymore.
The customer service team were also fantastic. They kept me updated the whole way through, were quick to reply to my emails, and genuinely cared that everything arrived safely. Delivery was smooth and well organised too.
If you’re looking for stylish, high-quality pieces and a company that actually values its customers, I’d 100% recommend CharlesTed Home. I’ll definitely be ordering again soon!
20 October 2025
Unprompted review
Reply from Charlested Home
Thank you so much for such a wonderful and thoughtful review. We’re absolutely delighted to hear how happy you are with your furniture and that it exceeded your expectations in person, that rustic charm you mentioned is exactly what we aim for!
It’s also great to know our customer service and delivery updates made the process smooth and reassuring for you. We genuinely do care about every order arriving safely, so your feedback means a great deal to the whole team.
Thank you again for your recommendation and support, we can’t wait to welcome you back for your next order.
Kindest Regards
Louise
Customer Service Team
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