Shipping was way longer than stated and it was nearly impossible to track, to the point that I thought I was scammed. The tracking number wouldnt work for any of the normal carriers and I never reciev... See more
Company replied
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Review summary
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Reviews shaping this summary
Placed an order at the beginning of December and have yet to hear anything about my bag being shipped, it has a shipping number but based on the website the only update is that it has been scanned o... See more
Company replied
The sizing guide of shoes for women is not correct. The delivery time was too long as well. I wasn't able to return the shoes I ordered as it took too long to arrive. I already left for vacation when... See more
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I ordered a bag online on December 2, 2025, confident it would arrive by Christmas (at least, the website clearly stated that orders placed by December 2 would be delivered before Christmas). The bag... See more
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Company details
Written by the company
CHARLES & KEITH is a shoes, bags & accessories brand making headlines. Fashion Insiders biggest kept secret with affordable price points paired with luxury quality and design.
Contact info
Tai Seng Link 6, 534101, Singapore, United States
- CS-DEPT@charleskeith.com
- www.charleskeith.com
3.5
Average
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a purse for my daughter’s…
I ordered a purse for my daughter’s Christmas present on 11/29 and still haven’t received it or an email indicating it was shipped.
29 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
Best Regards,
CHARLES & KEITH Customer Service Team
Average
Arrived on time. But there is a small defect on the leather of the bag. I doubt if it would wear off after a few days.
27 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re very sorry to hear about the defect on your bag. Could you please email us at customers@charleskeith.com with a picture of the issue so that we can investigate and assist you further?
Thank you for bringing this to our attention.
Best Regards,
CHARLES & KEITH Customer Service Team
Order Not Fulfilled
My order was not fulfilled and I had to email SEVERAL times to find out the status. I finally received an email that my account would be refunded. The refund may take up to 21 business days which is entirely too long in my opinion.
23 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re very sorry for the inconvenience and frustration caused by the delay in your order and refund process. We completely understand that waiting for up to 21 business days can be disappointing.
Please be assured that we will follow up with you via email regarding your refund. We truly appreciate your patience and understanding throughout this process.
Best Regards,
CHARLES & KEITH Customer Service Team
Not very pleased with the service…
Not very pleased with the service received. I ordered a purse/bag on 11/24/25 and to this date i have not received my order. I tried calling customer service for charles & Keith and there was no resolution other than to wait.
24 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your review with us.
We sincerely apologize for your negative experience. Please email us at customers@charleskeith.com so we can investigate and further assist you with your concern.
Best wishes,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Supply chain is so poor
Supply chain is so poor. I ordered the same bag twice because it showed in stock and they canceled my order after I followed up for days.
22 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re very sorry to hear about the inconvenience with your orders and completely understand how frustrating this must have been.
Please rest assured that we’ve taken note of your feedback and will review it internally to help improve our stock and order management.
Thank you for bringing this to our attention, and we appreciate your patience.
Best Regards,
CHARLES & KEITH Customer Service Team
Shipping is slow and no updates...
Shipping is slow and no updates on my order as of 29 Nov 2025 until now no update whether shipped or not and when to expect to arrive.
29 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for sharing your review with us.
We sincerely apologize for your negative experience. Please email us at customers@charleskeith.com so we can investigate and further assist you with your concern.
Best wishes,
CHARLES & KEITH Customer Service Team
Love the shoes that I had ordered in a…
Love the shoes that I had ordered in a size 39, as they are a bit big. I will have to exchange for a size 38.
24 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re glad to hear that you love your shoes! Please note that for exchanges, you can return your current pair and place a new order for the correct size.
If you need any further assistance, feel free to contact us at customers@charleskeith.com.
Thank you for your feedback, and we hope you enjoy your new pair soon!
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
Always an excellent experience
I have been a C&K customer since 2006 and since then, nothing but great shoes, lovely bags and excellent customer service. When I lived in my home country (Egypt) I used to buy form the first store that opened there, however, moving to Australia in 2008 I have continued to shop online. Your online shopping has developed a lot since then and I always have a lovely experience shopping C&K. The products have also developed in quality and styles. I am a loyal repeat customer and so is my daughter and my daughter in law now.
23 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I am still waiting for delivery and no…
I am still waiting for delivery and no answer from skynet
29 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
I like the product, will order next time as well...
It's great, will order more in future. I like the product.
23 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Heels are supper comfy
The shoes are gorgeous and comfortable!! Love the cute little hand bag!
23 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I bought an XL Calla Tote Bag ( Brown )
I bought the XL Calla Tote Bag - (Espresso Brown). The bag is so nice and fits everything I need comfortably.
I love my Tote♥️
22 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely appreciate the time you took to provide us with your review.
We are delighted to receive such positive feedback and are thrilled to hear that you had a great experience with us. Your valuable input regarding your recent shopping experience is highly appreciated.
Thank you for your kind words, and we eagerly anticipate the opportunity to serve you again in the future. Don't forget to sign up for our newsletter on our official website to stay informed about our latest arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
If I could give a zero
If I could give a zero, I would! I placed an order on 11/23/25. It kept saying in progress and I received a confirmation of my order. When I reached out to them they said there was a glitch in their system and my order would have to be cancelled. At that point the item I ordered was out of stock. I am still waiting for them to resolve my issue!
They cancelled my order and offered me a $10 coupon to be used in a month toward another purchase. What a joke! I will never shop with this company ever again! It was their mistake and their offer of a $10 coupon is a slap in the face. I’ve never dealt with a company that has such horrible customer service!
21 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We’re truly sorry to hear about your experience and understand how upsetting this must be. This isn’t the experience we want for our customers. Our team will be reaching out to you via email shortly to look into this and assist you with a resolution.
Best Regards,
CHARLES & KEITH Customer Service Team
Gorgeous bag
A bit upset about one of the items being
Destroyed during shipment and canceled but I did get a timely refund for that item. The purse I ordered arrived in pristine condition and is gorgeous.
23 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for your feedback! We’re very sorry that one of your items was damaged during shipment, but we’re glad to hear that your refund was processed promptly and that your purse arrived in perfect condition.
We truly appreciate your understanding and hope you continue to enjoy your purchase!
Best Regards,
CHARLES & KEITH Customer Service Team
Perfect everything!
First of all, amazing quality tote bag. I’ve received so many compliments on it. It was shipped right away and I received it sooner than I expected. Most of all I really appreciated the fact that the company sent me updates every step of the way until I received my product. Thank you for a great overall experience.
23 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
Thank you for taking the time to leave a review.
It's delightful to receive such kind comments, and we are pleased that you had a positive experience with us. Your feedback on your recent shopping experience is highly valued.
We appreciate your support and eagerly anticipate your return for future shopping. Remember to subscribe to our newsletter through our official website to stay informed about our new arrivals and promotions.
Should you require any further assistance, please do not hesitate to contact us at customers@charleskeith.com
Best Regards,
CHARLES & KEITH Customer Service Team
I have placed an order on 23rd of…
I have placed an order on 23rd of November and still I didn't receive my order, what do you expect me to rate,
Please make it a little quick when it comes to deliver.
Thank you
23 November 2025
Reply from CHARLES & KEITH
Dear Valued Customer,
We sincerely apologize for the delay and understand your frustration. It seems a review request was sent prematurely, and we completely understand how this could be confusing and disappointing.
Due to the high volume of orders during this period, deliveries have been taking longer than usual, which may have affected your order. Please rest assured that we are working to get all orders to our customers as quickly as possible.
If you need further assistance, please feel free to contact us at customers@charleskeith.com.
We truly appreciate your patience and understanding and apologize again for the inconvenience caused.
Best Regards,
CHARLES & KEITH Customer Service Team
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