Charles Clinkard Reviews 

509
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely helpful and friendly staff across various physical stores for providing exceptional, patient guidance when choosing footwear. Consumers also deeply appreciate the comfortable and stylish footwear options, noting that online orders arrive promptly and are securely packaged. Many people mention the broad selection of available items and smooth purchasing procedures. Some reviewers were not happy with receiving items that appeared worn or previously used, noting concerning issues with product condition upon arrival. A few other people also felt that delivery times occasionally took longer than expected or experienced frustrating shipping delays with parcels.

What people talk about most

Product

Clients share positive opinions on product quality, comfort, and style. Consumers frequently mention that... See more

Delivery service

Users describe positive interactions with delivery_service, noting prompt and quick arrivals without any... See more

Order

Reviewers mention positive feedback about order experiences, highlighting that the process is easy and... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpful, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising helpful staff and quick delivery.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The more time goes on, the more I appreciate the 'old' shops and services that still do things in the old way: good customer care, helpful, clear communications, nice in store staff, easy returns and... See more

Rated 5 out of 5 stars

Placed an online order as don’t drive! Absolutely love the handbags purchased. Continue to check with clinkards for any other offers. Fab staff when have visited Teesside Park almost 6 months ago... See more

Rated 5 out of 5 stars

I am a regular shopper & love Charles Clinkard - never had any issue at all. Deliveries are always prompt & items well packaged. The website is easy to navigate & I always find what I am looking... See more

Rated 5 out of 5 stars

I’ve been shopping at Charles Clinkard’s since I was a child in Middlesbrough. After moving to the southwest twenty six years ago, it was a delightful surprise to see this familiar name in Cribbs Caus... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Charles Clinkard provides high quality footwear for men, women and children. Free UK delivery available.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

509 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.4

All reviews

(509)

115 reviews in the last 12 months

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Rated 5 out of 5 stars

I’ve been shopping at Charles…for over sixty years.

I’ve been shopping at Charles Clinkard’s since I was a child in Middlesbrough. After moving to the southwest twenty six years ago, it was a delightful surprise to see this familiar name in Cribbs Causeway. My shoes are comfortable and elegant. The quality is excellent and I’m very pleased with them.

16 November 2025
Unprompted review
Rated 1 out of 5 stars

Don’t bother, shop elsewhere and save yourself the trouble

I ordered and paid for some boots. The boots were delivered by DPD, but not to my address, but to a neighbour down the road. I went to the neighbour to collect and they denied having them despite photographic evidence. Called DPD who as far as they were concerned had fulfilled their contract by delivering the parcel. Called Charles Clinkard who backed up what DPD had said, even though they had not tried to deliver to my house and then they refused to honour a refund or replacement. It was even suggested I go back and confront the neighbour. Save your money and shop elsewhere. Their service is appalling, leaving a customer out of pocket shows me exactly what they think of their customers.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Always have a very good service,besutifull boots,so comfy & will be so lovely & warm over winter time, great colour too,Thankyou CK👍🏻😊

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Great boots, super service …

I was very well looked after by the sales lady and I didn't make life easy for her by changing my mind over what footwear I wanted. I ended up with two superb pairs of boots. I highly recommend Charles Clinkard for your footwear choices.

8 November 2025
Unprompted review
Rated 5 out of 5 stars

Searching for size 6 slippers

I shopped at Charles Clinkard, Stratford upon Avon. My husband finds it hard to buy bedroom slippers in size 6.There were none in stock but the very helpful assistant ordered a pair in the style I liked, and it arrived very quickly. Also it was great that there was no charge for delivery or return if needed. They fit beautifully. I have always had very good service in Stratford and Keswick.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent shoes, excellent service

Excellent service from your staff in Keswick .My size was unavailable in my chose shoe , but she arranged a home delivery to arrive after my return from holiday .She was so helpful , and the shoes are stylish and comfortable .Many thanks

20 October 2025
Unprompted review
Rated 1 out of 5 stars

Boots on website not in Stock

I ordered a pair of Hotter walking boots and
all sizes were available. I ordered my size and received confirmation. A few days later they sent me a generic email to say the boots were out of stock and would be refunding my payment of around £90! I wasn't happy but decided to try again with another style of Hotter boots. Again I ordered and paid £99. 24 hours later I received the same generic email advising they too were out of stock! There is no excuse for having products on their site that aren't available. Would never order from them again. I did ring and spoke to a lad who seemed half asleep and couldn't give any reason for the boots still being on their website nor whether even Hotter had any!

29 October 2025
Unprompted review
Rated 3 out of 5 stars

First time ordering from this company

First time ordering from this company. The website is decent, has a good selection and is easy to navigate. The downside is the shipping time. Considering how expensive the shoes are, they should be offering 48hr tracked delivery as standard. Right now, I have no idea if my package will arrive in time. Shipping times really need to be improved.

28 October 2025
Unprompted review

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