Charcoal Clothing Reviews 

281
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 176 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics, noting that the clothing feels soft, durable, and looks stylish for both professional work wear and casual everyday outings. Consumers also appreciate the extremely fast delivery service, stating that packages arrive promptly, safely, and ready to wear. However, some reviewers were not happy with customer service, mentioning that inquiries were completely ignored or handled poorly when problems arose. A few other people also felt that the sizing was quite inconsistent, leading to garments not fitting properly despite carefully following the provided size charts.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting the great quality of the garments and... See more

Quality

Consumers find quality to be positive, highlighting incredible fabrics, thick materials, and stylish clothing... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing great satisfaction with... See more

Order

Clients share ambiguous opinions on order experiences, as many reviewers report fast delivery, great quality... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are heavily divided. While many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Charcoal Clothing has become my absolute go-to for all my office wear. Their styles are clean, professional, and most of the time, fit perfectly. The quality feels great for the price, and every order... See more

Company replied

Rated 4 out of 5 stars

My order took a while to be shipped but overall ok experiance

Company replied

Rated 4 out of 5 stars

Could’ve been from SHEIN the way it feels and smells and has the same kinda weird fitting as SHEIN


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

281 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(281)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company

This company is good price and good quality. Have never had an issue with any purchases before! They also keep up with trends at fair prices.

12 March 2026
Unprompted review
Rated 5 out of 5 stars

My go-to

Quick shipping and great quality clothing. Honestly never fails me and I know i can rely on Charcoal for a long lasting timeless piece of clothing!! Has been my go-to for a long time

5 November 2025
Unprompted review
Rated 5 out of 5 stars

Great and stylish pieces at Charcoal

Great and stylish pieces at Charcoal! I love their products - especially the tops which I find are perfect everyday essentials for office and going out and they have great colour ranges.

Sizing is spot on. I want a store in Sydney Northern Beaches pleaseeeee <3

4 March 2026
Unprompted review
Rated 5 out of 5 stars

All rounder

Always fast shipping a which is great. I find the sizing consistent and have purchased many good quality items, particularly wardrobe staples and clothes for work!

16 March 2026
Unprompted review
Rated 2 out of 5 stars

Sizing is off and bad exchange policy

I like the style of the 3 jeans I ordered but sizing was off for all 3 (I bought the same size in all 3). One was extremely tight, one fit, and one was big. I also bought them at a discounted price from when charcoal gave buyers a 25% off discount from a 1 month delay in shipping from Black Friday and I asked to do an even exchange but they said they don’t offer that so I had to return (return costs are paid out of pocket) and repurchase for full price. Once I repurchase my correct sizes, I likely won’t be ordering from them again due to sizing being off, slow customer service responses, and poor exchange policy.

6 February 2026
Unprompted review
Rated 3 out of 5 stars

Need to stay on top of your return!

Top I ordered had to be returned was way too small even though I used the size guide. Also took very long to get my credit I had to send 3emails to follow up

13 February 2026
Unprompted review

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