Char-Broil Europe GmbH Reviews 

Sorry but I’ve been a loyal charbroil user and have purchased many of the grills over the years. Unfortunately I just had to buy what I view as a sub par product from @LowesMedia due to the fact that my 5-7 year old grill fell apart. The grill that I had was $299 when I purchased it and was built well - actually had 3 sides, doors for storage and this time all I found was cheaply made. No sides, no doors…very disappointing

My old faithful Outback BBQ needed replacing after many good years of service, so after seeing the GAS2COAL 440 2.0 four burner on display I bought one thinking it would at least be as good as my old one: how wrong I was. Firstly putting it together was very fiddly and absolutely requires two people allow yourself at least 2 hours. be aware that the gas holding cabinet is too small for British style gas bottles so the bottle has to remain outside the unit.
another disadvantage is that the unit is a sealed container so unlike my old one where you could fill the drip tray with sand and remove it to clean it, the drips of grease just accumulates in the bbq and eventually will catch fire which makes this bbq almost un-controlable I had a lame out on my first use and it blackened everything on the retaining rack making it in-edible. Cleaning after use is also laborious as the base under the burners is hard to clean thoroughly

Just purchase a Char Broil 3 burner dual fuel BBQ and is a brilliant piece of kit. Very easy to use and great that when using charcoal that you light it using the gas burners. Saves a lot of messing about with matches and fire lighters. Very sturdy and well made and the cover is excellent repelling water easlly. Only small gripe it does take some time to assemble. I honestly can't fault this product and find it very strange the number of negative comments. Was I just lucky or are there lots of customers out there that just like to leave negatative comments? I think it's the later.

If I could do zero or post negative stars I would. DO NOT BUY A CHAR-BROIL GRILL, ESPECIALLY THE COMBO GAS AND CHARCOAL. It's junk, pure junk for $328.00 USD. Mine was stored under a canopy when not in use and corroded/rusted after only a few uses last summer. They denied the warranty. JUNK product!

Bloody nightmare trying expecting to try fit the gas hose onto the metal thing impossible!

I purchased a Char Broil 4600s from Robert Dyas in Summer 2020. The unit was shipped to my holiday home. Unfortunately I was unable to visit due to Covid until Summer 2021. I discovered on unpacking the left hand stainless steel cooker hood has corrosion marks. I photographed the marks and sent to Char Broil customer service. Their response was to suggest removing the marks with baking powder. This has not worked. Their further response was state that there was nothing they could do as the unit was out of warranty. This BBQ cost me over £800 and is damaged before I have even used it. I contrast Char Broil's response to that of their main competitor who offers a full 10 year warranty.
I can not recommend this product.

Needed a new grill for my Big Easy Smoker as the enamel is sticking to food and is a health issue. Have tried for months to get a replacement - they want £60 for a cr*p quality grill plus £24 postage - the bbq's going in the bin. Buy a Weber

Well some good things came from Char-Broil, thanks to Wes Middleton.
Now I might, in the future, buy something else from Char-Broil.
Again, thank you Wes Middleton.

So oklahoma joes asked for my review after i bought a part from their website and mailed me that mu review wont go live because it doesnt meet the standards.....basically they will delete your negative reviews

look like i am not alone shocking after sales service for warranty item ,been given run around for faulty ignition switch that is less than year old .

Char Broil Performance series 2 burner bbq
The grill bar temperature has never been hot enough for effective searing. Nothing to do with gas pressure etc. The only way to get it hot enough is to keep the lid permanently shut while cooking giving everything a sooty grease finish. The IR emitter plates are easily clogged with food debris. The idea you can burn off food debris and turn to ash is a joke.
Problem since new with different regulator fitted, all burners checked etc.
Would never recommend this product

So, I decided to get in early and buy a new BBQ as looks like summer holidays will be in our back garden this year! Decided on the Char-Broil gas grill. Took about 2 hours to bolt, screw and push together. Tried automatic lighting. Didn't work. Watched a video on YouTube where a guy said maybe battery needs replacing. Battery? What battery? Nothing in packaging. Nothing in instructions. Turns out, having spent hundreds on a new BBQ they don't even give you an AA battery OR MENTION THAT YOU NEED ONE! Yet to try cooking on it. Do I need meat?!!

Cracking products but the after sales is absolutely shocking. Don’t loose the receipt or you’re completely on your own regards any warranty or help. It’s a shame really because the bbq is amazing.

Disappointing product.

To say this is an entry level BBQ would be an understatement as every expense seems to have been spared in its production despite the high purchase price of £459.99 - sold via Amazon UK. Despite the description, the only stainless steel in evidence is in the hood, burners and doors with a couple of strips of trim inserted elsewhere. Where there is stainless steel in the build it is thin and looks both cheap and fragile. It will not impress your friends. Using my VPN I connected to sites in America and found this unit on sale there for around $98 Dollars, which is probably nearer the correct price for this device.

The vast majority of this BBQ is made of painted steel plate, which will be prone to rusting and defeats the object of opting for a stainless steel BBQ in the first place. The design is poor, there is not even a place to hang your cooking utensils. Having looked at the Char-Broil site such an additional option is not available either - what all the holes in the sides of the shelving are for is beyond me, it just looks unfinished. Worst of all the cooking surface is not as advertised in the sales video. It shows stainless steel infrared diffuser grids topped by coated cast iron cooking grids being employed, but these stainless steel infrared diffuser grids are not supplied with this BBQ. Instead they have supplied 'V' shaped diffusers that sit directly on top of the burners, a cheap substitution that makes a mockery of the claims that the infrared system will produce an even temperature over the whole of the cooking surface. I find this a big con.

Visually the BBQ is disappointing, it sits high on its castors and looks ungainly. It does not even have a full back so there is a large cavernous hole that everyone will see unless you have a convenient wall to rest it against. Another problem is that standard UK 13KG propane or butane bottles will not fit inside this unit, not sure what size is actually required as there is no reference to bottle size in the instructions. If you want to use your existing 13KG gas bottles you will have to leave them outside the BBQ, which spoils the look and makes the BBQ less moveable around your patio without removing the gas bottle first. The gas regulator supplied is for the Green Patio Gas bottles, not the RED screw-in type, but it looks cheap and does not have the gas pipe attached either to it or to the BBQ inlet. Both of these ends have to be fitted manually, not an easy task if you are to ensure there is no gas leak. I found that a great deal of force is required to achieve this part of the assembly.

The instructions for building this BBQ are also disappointing. More attention has been paid to providing multiple languages than to providing helpful information. You should be comfortable following pictures to succeed in building this BBQ in a timely manner.

So overall, this BBQ looks visually poor in reality when compared to the published pictures. The sales video was obviously made for another model, despite having this models name and series number in the title, and is misleading regarding the True Infrared features they keep raving on about.

Not a good buy for me.
I could not in good conscience recommended this Char-Broil Advantage Series 345S - 3 Burner Gas Barbecue Grill with TRU-Infrared Technology, Stainless Steel Finish to anyone. I can’t help the feeling that I have been conned.

All opinions are my own and represent my review of my purchase.

I have a charbroil grill model 463349917. Bought it November 2017. Have used it 5 times. It will never get over 425 degrees, will not cook steaks, never hot enough. I called charbroil and lady said should get hotter, she had me try several things, no change. She had a new regulator sent out. Put it on, no change. Tried another new tank, no change. I called charbroil and the guy said will not go over 450 degrees. As it was over 3 months now, went to Lowe's and they said there is nothing they will do. Called charbroil and said all they will do is give me a $75.00 towards a new charbroil. This grill is rated 36,000 BTU. I have another home with a charbroil, and it gets up two 650 degrees in less than 10 minutes and it is rated at 40,000 BTU. Got no help so going to the dump. No more charbroil for me.