My husband and I are looking to buy our first home. Charlotte has been amazing throughout this process. Whilst viewing, she is able to answer all of our questions and give us insights into how to styl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
From start to finish, Chancellors have been fantastic. Our search for our forever home took much longer than expected, and throughout the whole process they were incredibly patient, never putting... See more
Company replied
We've been working with Charlotte for a few months to find the right house in our next move and she has done an amazing job. Not only did she find us the house that ticked all of our boxes, but als... See more
Company replied
A top class service! I recently had the pleasure of working with the sales team at Chancellors Banbury. They have consistently gone above and beyond to assist us with our property search and have al... See more
Company replied
Company details
Written by the company
One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Hampshire, Herefordshire, Wiltshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
Chancellors
Written by the company
- About Us
- One of the country’s leading independent estate agents, The Chancellors Group of Estate Agents operates across its extensive and ever-expanding network of branches in London, Berkshire, Buckinghamshire, Surrey, Oxfordshire, Herefordshire and Mid Wales. With over 200 years’ experience in the property sector and as a winner of a multitude of industry awards, we have the expertise to cover all of your property needs.
- What We Do
- Combining the latest in IT solutions and marketing expertise with the traditional values of customer service, we offer the following services: Residential property sales and lettings Commercial property sales and lettings Corporate lettings Student lettings New homes Land and development Property management Property investment and market advice
- Our Service to You
- Whichever property service you require, you will receive the same professional and experienced approach from us. We offer: Offline marketing Online marketing Premium marketing Regular updates and client contact Proactivity through our dedicated call centre, e-mails, text messages and deal progression A local branch supported by a wide branch network and support teams at head office Complete moving package including our legally prepared service, financial services, surveying, removals and refurbishment
Contact info
1 Horse Fair, OX16 0AA, Banbury, United Kingdom
- 01295 267567
4.8
Excellent
638 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Chancellors - Banbury
Thank you Haydon for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Viewing with Chancellors
We arranged a viewing with Chancellors, which was swiftly arranged and at a perfect time to suit us. I would recommend this service to others in the future.
7 December 2024
Reply from Chancellors - Banbury
Thank you Mr for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Raychel was professional whilst still…
Raychel was professional whilst still friendly, making the house viewing process smooth and hassle-free. She was knowledgeable and helpful with all my extra questions. I’d definitely recommend her.
7 December 2024
Reply from Chancellors - Banbury
Hi Steve, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Chancellors were fantastic
I had an exceptional experience working with Chad from Chancellors and Charlotte was fantastic. From start to finish, they were incredibly friendly, helpful, and informative. They always kept me well-informed throughout the entire process, ensuring I understood every step along the way. Their flexibility with arranging viewings was a standout—they went out of their way to accommodate my schedule, making the process stress-free.
What truly impressed me was their ability to attract motivated buyers and handle negotiations seamlessly. Thanks to their expertise, they not only secured an offer above the asking price but also ensured the purchase was processed quickly and efficiently. Communication was never an issue; they were always easy to reach whenever I needed them.
I couldn’t have asked for a better estate agent, and I would highly recommend Chancellors to anyone looking to sell their property with confidence and ease!
6 December 2024
Reply from Chancellors - Banbury
Thank you so much for your kind words! We're thrilled to hear that Chad and Charlotte provided you with such a positive experience. Our team always strives to keep our clients informed and make the process as smooth as possible. It's fantastic to know that our flexibility and expertise made a difference in your journey. We appreciate your recommendation and look forward to assisting you or anyone you know in the future!
Raychel Maya
Raychel has a warm & friendly personality, and appears to be knowledgeable about the properties that she is showing.
30 November 2024
Reply from Chancellors - Banbury
Thank you Angus for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
Pleasant and knowledgeable
30 November 2024
Reply from Chancellors - Banbury
Thank you Mary for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Helpful Staffs both lettings and Sales!
Raychel and Maya are very helpful and approachable from viewing to getting the keys. Keep up the good work!
14 November 2024
Reply from Chancellors - Banbury
Hi Geneve, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Had a viewing with a lady called Mya…
Had a viewing with a lady called Mya from Chancellors today, who showed me around the property promptly and was very helpful in answering all of my questions.
13 November 2024
Reply from Chancellors - Banbury
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
All good so far …
My appointment to view went smoothly and the form in order to apply came through by email a few hours later. The application process is quite straightforward and now I just have to complete it and wait to see if my application is successful.
9 November 2024
Reply from Chancellors - Banbury
Thank you Rosemary for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
Good experience renting a house
We had a good experience with Chancellors and were able to get the house we wanted at a good price so we are happy!
5 November 2024
Reply from Chancellors - Banbury
Thank you for leaving us this great review Will, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
Mya is a amazing person and a brilliant…
Mya is a amazing person and a brilliant agent, I would highly recommend her
4 November 2024
Reply from Chancellors - Banbury
Hi Gurminder, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
Good viewing of rental properties
Freindly agent showed around a couple of available places
2 November 2024
Reply from Chancellors - Banbury
Thank you Ian for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
A Company of Disappointment
A Company of Disappointment
This agency is extremely unprofessional and shows no care for tenants. The maintenance team is terrible – our bedroom ceiling and walls had mold, even after they claimed to clean it. We were given a broken bed that hasn’t been replaced, causing back issues. The hot water taps have no water in them. It took them three weeks to provide an inventory and to book a plumber, despite constant reminders. They didn’t clean the house before we moved in, only doing so after we were already there. After years of renting, this has been our worst experience.
The landlord is very unresponsive too.
20 October 2024
Unprompted review
Reply from Chancellors - Banbury
Hi Moonlit, thank you for taking the time to get in touch, we are disappointed to read of your concerns. However, we are aware that your situation is currently being dealt with and the hope is that we can resolve your concerns. You will be contacted soon. Please email directors@chancellors.co.ukwith your email or phone number so we can provide further assistance if needed. Many thanks.
Quality House
Friendly, informative and knowledgable viewing.
Great property and the right amount of rooms required.
Good size garden and parking.
Right amount of outside storage.
17 October 2024
Reply from Chancellors - Banbury
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Friendly and helpful
Friendly and helpful, was able to answer my query and book a viewing appointment
15 October 2024
Reply from Chancellors - Banbury
Thank you Steve for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Charlotte has been so helpful and easy…
Charlotte has been so helpful and easy to contact regarding a house we are interested in. We are very happy with the service we have received so far.
11 October 2024
Reply from Chancellors - Banbury
Thank you for giving our Chancellors - Banbury Estate Agents branch this fantastic rating and review. We are delighted that you had such a great experience with us. We will be sure to pass this onto the team for you.
Reply from Chancellors - Banbury
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Rachael and Mia have been amazing!!!
2 October 2024
Reply from Chancellors - Banbury
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
Helpful and friendly
Craig Greenslade from the Chancellor's team has been very helpful and friendly in my search. Knowledgable about the area, responsive and professional.
23 September 2024
Reply from Chancellors - Banbury
Dear Ms. Simpson,
Thank you for your wonderful feedback! We’re thrilled to hear that Craig provided you with such helpful and friendly service. His knowledge of the area and professionalism are qualities we value highly. We appreciate you taking the time to share your experience, and we look forward to assisting you further in your search.
Best regards,
Chancellors - Banbury Estate Agents
Charlotte was very helpful and awnsered…
Charlotte was very helpful and awnsered all my questions about the property. She was very informative about the buying process and what it would require when viewing a property.
20 September 2024
Reply from Chancellors - Banbury
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.