Champion Windows & Home Exteriors Reviews 3,947

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers expressed significant dissatisfaction with the service, product quality, and customer service. Several people reported issues with communication and delays, particularly concerning manufacturing, shipment, and installation. Consumers frequently mentioned problems with product quality, including windows that were the wrong size, broken, or bowed, and doors that were incorrectly measured or installed. The overall quality of the products was often described as below expectations, with some even stating that their homes were less efficient after installation. Some people were dissatisfied with the staff, citing issues with installers who were not well-trained, damaged property, or installed items incorrectly. There were also reports of concerns regarding the information provided by sales representatives about product features or services. However, a few other people also felt that some sales representatives and team members were helpful and professional, providing good initial experiences.

What people talk about most

Service

Reviewers highlight negative aspects of service, with many customers expressing dissatisfaction with... See more

Product

Customers consistently note negative experiences with product quality and accuracy. Many reviewers report... See more

Staff

Consumers find staff experiences to be ambiguous. While some customers praise specific individuals like Mark... See more

Customer service

People report negative experiences with customer service. Many customers express frustration with unreturned... See more

Quality

Customers consistently express strong dissatisfaction with the quality of products and installation.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

We just returned from the tax office. After scouring the internet and waiting on hold with the Champion home office to get the pin that would authorize our tax break, we discovered that Champion doesn... See more

Company replied

Rated 3 out of 5 stars

Corporate info about local Champion didn't synch, was told I could drop off my screen door to be fixed. No one was there door was locked, it was 3:30 and it was supposed to be open to 5. Update: corp... See more

Rated 4 out of 5 stars

Our sales rep Andrew Wagenmaker was extremely helpful and professional answered all our questions was really impressed with the young man. Thank you.

Rated 2 out of 5 stars

Ordered two windows. A bay in the front and a garden in the rear. Were told that these were the highest priced in their line up. Measured and after several weeks they came to install these. Th... See more


Company details

  1. Window Supplier
  2. Door Supplier
  3. Siding Contractor
  4. Sunroom Contractor
  5. Window Installation Service

Written by the company

With over six decades of experience and expertise, Champion Windows and Home Exteriors is one of the nation’s leading home improvement companies. Champion transforms homes with premium-quality products that are designed, built, installed, and guaranteed by Champion. Every product Champion offers – from new windows and sunrooms, to siding and entry doors – is built right here in the USA, backed by our industry-leading Limited Lifetime Warranty, and comes recommended by more than 9 out of 10 recent Champion customers. Because we custom manufacture our windows, doors and sunrooms, we can ensure our stringent quality and craftsmanship requirements. Each Champion showroom is run by a talented and dedicated manager supported by staff of the same caliber. It is our goal that each and every Champion customer nationwide receives quality products backed by unsurpassed customer service and powerful warranties. Without a quality product backed by excellent customer service, a business will not realize great success. Therefore, we set our standards of quality, value, and customer service to the highest degree. We go the distance to ensure every experience with Champion is a pleasurable one. From the very beginning, you will find Champion ready and willing to serve our customers. We sincerely hope that you find Champion to be a great company to do business with. We are committed to our customers and their satisfaction with turning their house into a home.

Buy 2 Windows, Get 2 FREE*

Written by the company

30% OFF* Sunrooms, Entry Doors, & Vinyl Siding
Act now and save - Champion's Buy 2 Windows, Get 2 Free* sale is for a limited time. Some restrictions apply. See our website for details.

We Design, Build, Install and Guarantee It.™

You will get a quality product, professionally installed and backed by a Limited Lifetime Warranty†.

You will get a quality product, professionally installed and backed by a Limited Lifetime Warranty†.
We will help you select the right solution for your home. Our products are proudly made right here in the USA, designed as systems to have an outstanding fit, finish, and performance. Our polite, professional installation teams respect your home and will clean up completely before leaving your installation. Lastly, you’ll get a complete guarantee on all products and their installation. What Does Our Guarantee Mean? Every Champion product is backed by our unparalleled customer service and best-in-class Limited Lifetime Warranty†. This comprehensive warranty covers every aspect of installation, parts, labor, and materials. If it breaks, we will replace it. Even if your child throws a baseball through your window, it’s covered. This means you can spend more time enjoying your home instead of worrying about it. Champion has you covered.

Contact info

3.3

Average

TrustScore 3.5 out of 5

4K reviews

5-star
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1-star

Replied to 62% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Wonderful experience, great energy savings

Replacing my windows with Champion triple pane has been an amazing experience! The installers were very professional and meticulous. The energy savings is amazing, and my home looks so incredibly beautiful with the upgrade. I never expected to be so excited about windows!

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

Great experience. The listened to what we wanted and didn’t try to up sale us anything. I would recommend Gary Dawson and Champion to anyone.

29 November 2024
Unprompted review
Rated 5 out of 5 stars

Duane was awesome and fought through…

Duane was awesome and fought through adversity with technology to give my family a quote for siding on our house. Both the quality and look of the options we chose look amazing and hopefully I can convince my wife this purchase falls into the “necessary” category.

26 November 2024
Unprompted review
Rated 5 out of 5 stars

Teresa was very very good and honest…

Teresa was very very good and honest with her information she knew her product very very well whatever questions I had she had the answers right then and there.. she kept a smile at all times and kept us laughing her presentation was very good and convincing I believe I will be heading to Champion thanks to her presentation

26 November 2024
Unprompted review
Rated 2 out of 5 stars

Their but two get two free windows is a…

Their buy two get two free windows is a joke. A very misleading promotion. Over $9000 for a sliding glass door and over $4000 for just the smaller windows alone. Although their product looks impressive and I really liked our sales rep, there’s no way we can afford over $28,000 for Windows.

22 November 2024
Unprompted review
Champion Windows & Home Exteriors logo

Reply from Champion Windows & Home Exteriors

We're sorry our pricing did not work for you, Joseph. Thank you for sharing your feedback.

Rated 1 out of 5 stars

HORRIBLE COMPANY

HORRIBLE COMPANY. We had $10,000 window installed over a month ago and by the time they were done there was a lot wrong. One of the windows dosnt even open because its so tight, there is several nails sticking out of the framing, the same framing that is 1inch away from the wall because theres something behind it pushing it away from the wall, glass all over my front yard(been a month and im still picking up pieces of glass). Now we addressed these issues with our representative which they had an inspector come out and he agreed with all of the problems i addressed so they setup and appointment to come out and fix these issues. THIS SHITTY COMPANY F**KING DIDNT SHOW UP AND ARE NOW GHOSTING ALL OF OUR CALLS. IF THIS DOES NOT GET RESOLVED WE WILL BE PRESSING CHARGES. HORRIBLE HORRIBLE COMPANY AND CUSTOMER SERVICE

2 October 2024
Unprompted review
Champion Windows & Home Exteriors logo

Reply from Champion Windows & Home Exteriors

We're concerned to hear about the issues you've experienced. Please contact us at (303) 800-2129 so we can address this promptly.

Rated 1 out of 5 stars

Terrible customer service and terrible…

Terrible customer service and terrible installation. I paid a significant amount of money to have vinyl siding installed. The sales person never told me there was a chance it could melt. Well it did and it took 6 months to fix. I have other issues as well like loose panels and gaps that have not been addressed. The melting will happen every year so I get to deal with them until the end of time.

Update: I’m told it is not covered because it is an act of god and I need to tell my neighbor to tint his window. Acts of god are unexpected events that can’t be mediated. This is certainly not that.

16 November 2024
Unprompted review
Champion Windows & Home Exteriors logo

Reply from Champion Windows & Home Exteriors

We sincerely apologize about the issues you experienced with your siding installation and trim work, and we hope to make this right. We understand your frustration with the delays in addressing these problems, and we take your concerns very seriously. Our team is committed to resolving these issues and ensuring your satisfaction. Please reach out to us directly at (303) 800-2129, so we can discuss your situation in detail, address the problems you've mentioned, and work towards a satisfactory resolution. Thank you for bringing this to our attention, and we look forward to speaking with you soon.

Rated 5 out of 5 stars

Fantastic installation team

The installation team was fantastic. They were courteous, very conscious of the care of our floors during inclement weather and quite professional in their installation of the windows. The overall experience with Champion was positive despite a few glitches which were handled quickly.

20 November 2024
Unprompted review
Champion Windows & Home Exteriors logo

Reply from Champion Windows & Home Exteriors

Great to hear, Roger. Thank you for your review!

Rated 1 out of 5 stars

They got my money, so promises now broken.

Would be 0 stars if possible. Still waiting to hear back about work that was promised, replacement of window sashes and fixing a horribly crooked newly purchased window. It's been MORE than a year I've been waiting for these two simple items. Last time someone was at my house, not one thing was done.

20 November 2024
Unprompted review
Champion Windows & Home Exteriors logo

Reply from Champion Windows & Home Exteriors

We're very sorry for the wait time on repairs you're describing. We don't see your name on this review, but if you call us in customer care, we'd can get you an update on your project. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

This nightmare started in 2023 with a…

This nightmare started in 2023 with a purchase of new windows for the whole house and a new front door. It took 6 months for them to get the windows installed and the door, and they miss measured half the house. So back when the windows. Another 8 weeks plus and after me hounding the company they finally delivered the new windows but there were no screens. They said the screens were all ripped and they had to send them back in. The individual in charge of this project apparently had a drinking problem, left the company and never ordered the screens. He actually did tell me not to worry about the screens just to leave the windows open cuz now I have fresh air. We're into November of 2024 and I have no screens on the windows. I also had to send back to interior windows because they put them in with cracks in them. So now I'm waiting for those as well. The door now has to be lifted up physically to close. Two people have come out to try and fix this. Two guys were sent a month ago, to put the screens in and the window that was cracked and they showed up with a window. Where in the world are the screens? I had to get green sky involved so they didn't pay them, but we are almost a year and a few months later and I can't get this project finished? I want money back. Anyone who is crazy enough to use this company deserves what they get from this point forward if you're reading this. There are many other companies that install Windows. What champion did was over sell their product consistently and didn't have the people to install, have customer service, all they did was rake in money. If I could give this a zero star I would

20 November 2023
Unprompted review
Champion Windows & Home Exteriors logo

Reply from Champion Windows & Home Exteriors

We appreciate your feedback and apologize for the delays and issues with your project. We will work to complete it to your satisfaction as soon as possible. Thank you.

Rated 5 out of 5 stars

Salesman was courteous

Salesman was courteous, talked with me about options I didn’t know about. No issues. Now waiting on installation.

13 November 2024
Unprompted review
Champion Windows & Home Exteriors logo

Reply from Champion Windows & Home Exteriors

Thank you for leaving your feedback, Debbie!

Rated 5 out of 5 stars

The Champion Screenroom Install

The Champion team, from the sales representative to the installation crew, did an outstanding job on my screen room project. They were friendly, courteous, and timely with this project. I absolutely love my screen room and would highly recommend Champion.

13 November 2024
Unprompted review
Champion Windows & Home Exteriors logo

Reply from Champion Windows & Home Exteriors

So happy you love your screen room. Debra! Thanks for sharing your review.

Rated 2 out of 5 stars

The sales man was great

The sales man was great! The customer service was lacking greatly. Window manufacturing takes about 12 weeks. During this time little communication. My windows were full of caulking and 1 window installed was the wrong window which I waited another 12 weeks for. I also provided 3 referrals.. 4 jobs total and 2 of 4 had issues.

1 July 2024
Unprompted review
Champion Windows & Home Exteriors logo

Reply from Champion Windows & Home Exteriors

Thank you for your feedback, Cindy. We will use it to improve our process and communication going forward.

Rated 5 out of 5 stars

Champion windows

The Champion team was extremely polite and professional. They did a fantastic job on our house windows. I would highly recommend them!

12 November 2024
Unprompted review
Champion Windows & Home Exteriors logo

Reply from Champion Windows & Home Exteriors

Thank you, Christine! We appreciate your recommendation.

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