Champion Energy Reviews 

The customer service department in this company does not know how to communicate. On the first day of being a customer, an account issue has been one sided where I am continually calling and emailing to get status and attempting to drive it to resolution. I initially was told 24 to 48 hours, then finally after 10 business days my last call appears to get them to act, but, we are not done. Is this what I can expect in the future? I’m currently thinking to just go to another energy provider and break a brand new contract and pay an early termination fee.

Update to prior posting:
I gave them another 10 business days and I have not received the promised refund of my deposit. Called customer service again. Was told the money was credited to my account. I do not see the credit in my account summary and I specifically asked for a paper check. Was put on hold while the representative contacted the billing department. Was then told a check was cut yesterday and waiting for USPS pickup of outgoing mail.
The dysfunction at this energy provider in regards to communicating with the customer and delivering what is promised is just unbelievable.

I want to sincerely thank Champion Energy, and especially Katherine, for providing such exceptional customer service. Katherine was responsive, and truly went above and beyond to help me. Throughout the entire process, I always felt that my concerns mattered and that every effort was being made to provide the best possible experience.

That level of professionalism, respect, and genuine care is becoming increasingly rare, and it deserves to be recognized. Champion Energy has left a lasting positive impression on me, and I would not hesitate to recommend them to anyone looking for an electricity provider that puts customers first.

I reported this company but decided not to continue to deal with these corrupted people who redlined me and are stealing. I was paying $200-$400 in two-bedroom apartment that I was never in. I switched after they agreed not to charge me the fee, I am with Gexa Energy now, after 4 months, I am happy to say my energy bill has been consisted between $80-$90. Now, would you look at that?!!

This is the most ridiculous thing ever happen to me and I won’t recommend to anybody bad company

Terrible Service – Avoid Champion Energy UK at All Costs!

Absolutely awful experience with Champion Energy UK. I was quoted one price when I signed up, but they started charging me significantly more than what was agreed. When I contacted other energy suppliers to compare, they checked my meter readings and confirmed I was being overcharged based on my actual usage.

Trying to resolve this has been a nightmare. I can’t get through to anyone on the phone, and when I finally managed to speak to a representative, he was completely unhelpful—refused to give me any real information about my account and brushed off my concerns.

Now I’m trying to switch providers, but they’re making it as difficult as possible. It's like they’re trapping me in a contract I never agreed to in the first place.

This company is a complete rip-off with disgraceful customer service. Avoid at all costs! I wish I had read more reviews before signing up. Save yourself the stress and go with a more reputable supplier.

Ignore the bad reviews!

A lot of the bad 1 star reviews are for a Champion Energy in Great Britain. I did some quick research and it is not even the same company as the US based Champion Energy Services LLC.

This one is a Houston TX based company that I have had great experiences with for the past four years.

Champion has always been straightforward with my family.

Sometimes the bills are high in Texas summers and winters. But I can commend them that my power didn’t go out even when we had power outages and blackouts during several ice storms in Dallas. Some of my friends did not have power for 1-2 weeks! And we did! And they provided me with quick updates on storms and any outages from Oncor.

The SmartTrack emails are a great help to see what time and temperatures you are using the most electricity.

Happy to be a customer!

This is a fraudulent company who has scammed various businesses locally. Avoid at all costs.

I've been a customer for two years, going for my third with no complains.

Champion Energy -TX - CS can't explain or read charges, or how $5 "anniv credit" works! I applied $5 to my bill. Next bill still showed $5 could be applied. (I see it meant if not already used) Hispanic male could not explain it & said I ower more than my bill! Wasted time. I switched Energy cos-end of contract! This co's energy costs/kwh are higher than others.

Inept from the start. Took out money by DD before they even took over the contract. Way overestimated my usage. Agreed to bill me monthly for what I used but haven’t. Won’t reply to emails and the phone number rings out. Useless. Don’t recommend. Nothing but a headache.

This is a continuation review from July 2023’s review.
I ordered full house windows, slider with dog door and French doors on November 3, 2022. Yes 2022! To date it is NOT done right and they have no date when it will be.
The slider came with deep 5-6” scratches across it. They do no dispute this. It was reported 3/20/23. The replacement FINALLY was installed 7 months later. Sadly it was not inspected at the factory because the rubber stripping around the dog door that is in between the two glass pieces and was not in the channel where it belonged. It is like weather stripping to keep the gas inside the door from escaping and causing condensation in the door. Also the latch for the door to block off the dog door was damaged so you could not lock it leaving a way for someone to enter. This is no small dog door! Was told it would be in production January 17th and they would install it February 2, 2024.
Meanwhile with it being VERY cold, single digits, I noticed cold air coming in under the French doors.There is a long and noticeable gap between the bottom of the doors and the threshold. I called and reported it and sent in a service request online with numerous excellent pictures.
Come 2/2/24 they came to put the slider in and lo and behold THEY DID NOT HAVE IT! They ONLY came to look at the French doors. What? We had an appointment, they emailed, called, texted saying this.
Why are you sending a person 72 miles just to look at the leak? Would it not of made sense to install the slider AND look at the door leak? More cost efficient?
Plus in Oct. 2023 when they put the damaged dog door slider in the installer damaged my new cellular clings that were on that door. The installers NEVER told me about it nor said they were leaving. Before they were done I did ask if they were going to caulk around the dog door. They did but never did they come upstairs to the main floor and say we are done or want to look at it? Instead left without saying a word. I only found out they left because I had a contractor outside finishing a deck rebuild and he came in and told me. I reported this when I saw the damaged blinds. I was told they would replace them. 7 months have passed. Always an excuse. No results. Numerous phone calls.
This is the experience from hell all at my expense of $45,000 which was paid in full within 4 months of the original order.
Will Champion ever get my work done? Time will tell but 15+months is unacceptable in anyone’s book.

Charging a retired couple higher rates on a longer contract that we were not aware of. They refused to make changes.

Our meter base suffered damages during the most recent arctic blast, requiring our service to be disconnected while our electrician made repairs. Oncore came out almost immediately to help make repairs. Once all was repaired, Oncore just needed a work order from Champion Energy so they could come reset the meter and reconnect our service. They said they would come back within an hour to do so once Champion responded. When we talked to Champion, they kept telling us they could not guarantee when our power could be restored. We told them Oncore said they would restore it as soon as they received the order from Champion. The would not just send the stupid work order to Oncore. We've been without heat for almost 24 hours. It is 48 degrees in our home and Champion won't do anything to help. It's great when everything is working, but when it isn't, they are incapable of doing anything other than repeat that they cannot guarantee when our power will be restored. We did not ask them for a guarantee or even a time frame. We asked them to send the order to Oncore. Why won't they just send the order? We can work the time frame out with Oncore. I have not been so infuriated with anyone since the time I spent a day on the phone with AT&T years ago dealing with their crooked BS.

They use fraudulent and predatory practices to get customers to sign up. The representative literally lied to get me to sign up. They attract people in stores by giving them gift cards and not telling people they are signing a long term contract with high cancellation fees. They gave me no paperwork when I signed up it was done through a tablet. Then they sent a recording of a call that was not the complete call but clearly edited. Do not use this company!

This is scamming person ( I don't call it a company ), he charged me £1000 pound to move me from my previous supplier to his scamming hat for double the price I was paying 0.33 per Kwh to 0.59 per Kwh, I paid 2month of £400 per month than I notice that I being scammed in witch I am paying double of what I was paying before, I have complained to the fraud investigation and to the OMBUDSMAN to stop who ever run this money laundering activities.

My dad who is 65 years old has been harassed for the past week with multiple phone calls through multiple numbers by the same person from Champion energy to join the provider.

don't respond to emails or messages, and spent over an hour on hold before it disconnects

Recently I faced a pretty unpleasant situation when I required to change my energy supply company. I started to search for such companies in the internet and it seemed to that this one was the best from the long list of offerings. I chose this one and asked them to help to sort out with my issues. they unerstood my needs and sent specialists to my hosue in order to check how to conduct energy. they have come, assessed chances and told that everything would be okay. I trusted them and they really did everything in order to conduct energy to my house. I'm glad to see such professionals.

This page gives you a detailed overview of how Champion Energy has used Trustpilot over the past 12 months. Find out where their reviews come from, how their star ratings differ per source.