Since the beginning of the bicycle hobby, about two years ago, I spent a lot of money on this site. The great advantage of this site is product reviews and a variety of assortments.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good service, but not a perfect. I ordered several products, one of them was the last one, but after placing the order I received a letter that this product was out of stock and they sent me a parcel... See more
Very fast delivery to Saint-Petersburg,Russia by 6 days. Schwalbe ice spiker pro tire is just for these winter days. Thank you
delivery to Russia in five days, service at a high level. Product quality is good
Company details
Information provided by various external sources
Наша цель - стандарты обслуживания мирового уровня для каждого велосипедиста. Огромный ассортимент, новинки, доступные цены и скидки на все товары, которые так необходимы велосипедистам, плюс доставка в каждый уголок мира.
Contact info
United Kingdom
- www.chainreactioncycles.com/ru
4.4
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sincerely imressed by shipping of my order during lockdown in the UK
Despite limited air transportation amid coronovirus pandemic and strict lockdown in the UK you found a way to ship my order. That's fabulous indeed! Thanks for your work!
9 April 2020
Unprompted review
My experience
My experience - two different orders within a month, everything came in full compliance within the established deadlines. The quality/price ratio I ordered is better than in my country sometimes 2-3 times. Sometimes the quality/price in my country is appropriate - but I didn 't order such in this store.
4 April 2020
Unprompted review
iPhone app is just dysfunctional
iPhone app is just dysfunctional. Otherwise a great shop.
29 March 2020
Unprompted review
All is well thanks
15 March 2020
Unprompted review
Great thing for each of bycicle man
The package was delivered about 20 days.
Product is great! My boyfriend was VERY happy to got it and wasn't ready to got present like this. So easy instruction. And great materials. I like it and he is too.
Thank you.
4 March 2020
Unprompted review
The store is great!
I liked everything, the order was sent quickly, there were no problems. The store is great!
4 March 2020
Unprompted review
good afternoon
good afternoon ! the goods were brought promptly in full, everything is wonderful, thanks for the work.
3 March 2020
Unprompted review
Outstanding
2 March 2020
Unprompted review
Good experience overall.
Good experience overall.
Insufficient assortment - was looking for crankset&cassette 3*8, no luck.
2 March 2020
Unprompted review
The first time I ordered in this store
The first time I ordered in this store. And I was pleasantly surprised. Especially delivery: only 7 days have passed from the order to the receipt of the goods on hand! And this taking into account the fact that delivery was to Russia - more than 2000 miles. I will advise everyone else who is involved in cycling this store! And I myself will order more, since there are often discounts and sales, which is good news
28 February 2020
Unprompted review
Very nice and very famous store!
Very reliable store. I ordered more than once. Never failed. There have been cases of the return of factory defects - everything is fine. Recommend!
28 February 2020
Unprompted review
It's very nice to have deals with this…
It's very nice to have deals with this shop. But there is one thing: you have to pay customs taxes.
22 February 2020
Unprompted review
Delivery to the Sverdlovsk region took…
Delivery to the Sverdlovsk region took 3 weeks.The product matches the description.Thank you CRC.
7 February 2020
Unprompted review
They're good as a shop
They're good as a shop, their prices are great, they send orders quickly, have't faced any problems with that.
But the shop itself, I mean website, is awful. It can't remember my session for more than 20 minutes. And it doesn't show me something like 'You're logged out', when it happens. I just continue putting items to my wishlist, while website dropped session and create new wishlist for anonymous user.
And the last, but main problem I faced: payment system they're using just says "There's something wrong with your payment", without any details.
Tech support says "We don't know what's wrong, our payment system doesn't show us what's wrong, please contact your bank". But the bank says: "The shop's payment provider just doesn't provide valid verification code".
Will think about ordering here in future because of that negative experience. Fix your app, guys!
29 January 2020
Unprompted review
Still waiting for 2 orders
Still waiting for 2 orders, received nothing. logistics are bad or just holidays?
19 January 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.