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ChainReactionCycles.com Reviews 

900
•
TrustScore 4 out of 5

3.9

Bicycle Store
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Rated 5 out of 5 stars

Information sharing from order to delivery is provided. We felt that the company is a subsidiary of "Weglle" and a reliable supplier. Thank you very much! I would use them again.

Rated 4 out of 5 stars

I bought something. It arrived. The product was in perfect working order. The box looked like it had been through the British postal system. I can't describe it better than that because your blurb... See more

Rated 5 out of 5 stars

I ordered from Japan and the product arrived in about two weeks. (A satisfactory delivery time!) The product arrived in two parts and I was worried during the process and asked for help, but they res... See more

Rated 1 out of 5 stars

I finished ordering procedure, however, the order was canceled by their mistake. And l was suggested to order again. Then l order it again, however the second order was also cancelled again because th... See more

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Information provided by various external sources

弊社では、最も必要な商品を魅力的な価格でオファーし、安心できる配送方法で商品を配送する事により、世界中のサイクリストの方々に最高のお買い物を経験頂いております。

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3.9

Great

TrustScore 4 out of 5

900 reviews

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3.9

All reviews

(900)

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Rated 1 out of 5 stars

I thought it was cheap at 220 dollars, but the solder was rip-off. The bicycle on which the Chinese are riding is better.

The frame was bent.
I want you to return or refund.

10 February 2019
Unprompted review
ChainReactionCycles.com logo

Reply from ChainReactionCycles.com

お客様

お世話になります。
お客様の弊社サイトでのお買い物経験に関しまして、レビューをお送りいただきました事、大変有難うございました。また、お買い物いただいた商品に問題が発生してたようであり、深くお詫び申し上げます。
なお、お客様のフィードバックを確認させていただきましたところ、英文にてご記入いただいており、問題の詳細がうまく読み取れません。お手数ではございますが、お手元のバイクの問題箇所のお写真とともに、ご返信にて問題内容をご説明いただけませんでしょうか。
弊社ではお客様によりよいお買い物を経験いただくため、日々各部署にてサービス向上の努力を行っております。お客様が弊社にてお買い求めいただいた商品に問題があったということであれば、問題解決のため、尽力させていただきますので、何卒ご返信にて詳細をお送りいただきますようお願いいたします。
お客様へご迷惑をお掛けしております事、再度お詫び申し上げます。
以上よろしくお願いいたします。

CRCRie

Rated 5 out of 5 stars

Wire length is different on the right and left

The item arrived surprisingly fast.
However, Northwave shoes had one problem. The wire of SLW 2 was short only on the left side and could not be worn as it was. I am using it as it is possible to wear it with removing the top part.
If you do not mind, I would like to purchase a wire exchange kit, do you have any treatment?

9 February 2019
Unprompted review
Rated 1 out of 5 stars

poor packing, broken parts, no support

I ordered a pair of MTB tires, tubes, bottle cages, a road bike tire, and a Wire lock. MTB tires ware not folding type, so packing box was very big. CRC packed all items without using any buffer materials or bubble wraps. Then all items ware collide with each other while carried to Japan. When I opened the packing box, All items ware broken or damaged. I tried to contact to CRC, but there was no response. I understood that CRC didn't packed for and sold to overseas. Now they cannot deal with Shimano's items, I have no reason to buy at CRC.I was disappointed.

6 February 2019
Unprompted review
Rated 2 out of 5 stars

There is a problem with the shipping.

Unfortunately, I still haven't heard how my order will be handled.
I inquired about the shipping problem of my order in November 2018 and believeably, it will be updated sometime next year.
If it is difficult to manage delivery, I think it is better to support only the tracking method.

27 December 2018
Unprompted review
ChainReactionCycles.com logo

Reply from ChainReactionCycles.com

Hwang 様


お世話になります。

トラストパイロットを介してのお問い合わせを有難うございました。

お客様のご注文CRC4277488820の未着の件、深くお詫び申し上げます。

本件に関しましては、当初お客様からのメールでのお問い合わせを受けまして、郵便事故フォームをお送りいただくようお願いしておりました。

その後お客様よりご記入未の郵便事故フォームをお受けし、確認後、至急返金処理を行わせていただきました。今回はご注文が郵便事故による未着という大変残念な結果となり、お客様へご迷惑をおかけいたしました事、再度お詫び申し上げます。

また、お客様からの追跡結果のある配送方法のみの使用をご希望とのご意見は、担当運部署へ送信し、今後の弊社でのサービス向上へ役立たせるよう努めさせていただきます。

何か他に不明な点やご質問等がございましたら、メールにてこちらまでお問い合わせお願いいたします。

以上よろしくお願いいたします。

CRCRie

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