Information sharing from order to delivery is provided. We felt that the company is a subsidiary of "Weglle" and a reliable supplier. Thank you very much! I would use them again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I bought something. It arrived. The product was in perfect working order. The box looked like it had been through the British postal system. I can't describe it better than that because your blurb... See more
I ordered from Japan and the product arrived in about two weeks. (A satisfactory delivery time!) The product arrived in two parts and I was worried during the process and asked for help, but they res... See more
I finished ordering procedure, however, the order was canceled by their mistake. And l was suggested to order again. Then l order it again, however the second order was also cancelled again because th... See more
Company details
Information provided by various external sources
弊社では、最も必要な商品を魅力的な価格でオファーし、安心できる配送方法で商品を配送する事により、世界中のサイクリストの方々に最高のお買い物を経験頂いております。
Contact info
United Kingdom
- www.chainreactioncycles.com/ja
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
great feedback.
I want more brands.
There is a problem on checking completed bikes.
I purchased Northwave Razer Shoes 2019 and Cube AMS100 MTB 2019. The shoes were fine, but the completed MTB had many problems: missing grommets for internal routing, fixing bolts at a very low torque, an old dirty bolt with an incorrect length, fixing a derailleur wire with an incorrect way, incorrect usage of front shifter for two speed. The response of CRS in Japanese was a kind of quick and fine, and they sent me the missing parts and offered a small gift voucher. However, it means that the CRC check list attached to the MTB, which said everything is OK, was meaningless. There was no report on why it happened. Furthermore, although it was equipped with Shimano XT group set, the shift outer cables were those from a different manufacture.
It should be noted that disc brake rotors were not XT but SLX, which may not be a lie since there was no information on the disc rotors on the web site. In addition, it seemed that the cables for lockout for FOX suspension were not from Fox, since the ends of the outer cables were trimmed so that the diameter of the outer cables fits to the FOX lockout lever. Those may be on a borderline about reliability, but it is surely unkind on the web-site information. As a result, just buying shoes or parts from CRC may be OK, but I cannot recommend buying completed bikes. I hope that the CRC checking process for completed bikes will be normalized, or this was exceptional case only for me.
I got an additional apologetic mail, which showed that they would improve the check process before sending completed bikes.

Reply from ChainReactionCycles.com
This smart trainer worked fine. But…
This smart trainer worked fine with Zwift, Rouvy and Kinomap.
However、
This model does not output cadence.
You need to add a cadence sensor.
Cadence of the T-6300 seems to be disabled with the latest firmware, and I feel that ERG mode does not work either.
I think the power value is lower than the PowerTap 2.4+.
Power and speed are not output with ANT+ legacy. Pairing is possible with ANT+ FE-C and Bluetooth FTMS.
Reproducing a gradient of up to 10% is not enough. I want at least 14% to be reproduced.
I think the operation sound is quiet if you use the trainer-dedicated tires.
The roller contacting the tire was damaged. I repaired it with a file.
This product may have a quality check problem.
Shipping is not late for Japan
Shipping is not late for Japan. There is a lot of kind of clothes. But sometimes I can't choose my favorite things.
best shop
rapidly, enogh accuracy, in many case cheaper than other shop (wiggle bike24 merlin etc…)
Reliable shop
Reliable shop. I sometimes shop at CRC, and their shipping is quick.
Arrival was too late
Arrival was too late (one month after the order). The quality of the wind jacket is lower than expected considering the price.

Reply from ChainReactionCycles.com
The most reliable seller.
The most reliable seller.
Shipment is early!
Better than ordering at a local shop.
Overall excellent site but...
Their site is localized to my language as well as currency so very easy to choose what I want, though I understand English. They dispatch my order quickly and could receive them within reasonable days later. Only my slight disappointment was that they accepted cancellation of order within 5 minutes only according to customer service. I realized a missing order and asked them to add it a day later before shipping but was not accepted. I am a human being and make mistake sometimes but 5 minutes seems to be too strict and never heard in Japan such strict claim policy.
Bell Z20 Reflective Helmet
I bought Bell Z20 Reflective Helmet size "s" .
It is alittele bit shallow,especially the back of the helmet.
The shape, weight, fitting is grate.
Shimano products are not available
Shimano products are not available, so there is no appeal.

Reply from ChainReactionCycles.com
Fast shipping!!!!!
good.so good.
quick delivery & awsome goods!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







