chaiiwala.co.uk Reviews 

205
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 76 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the friendly staff and welcoming environment, highlighting how attentive and professional the workers are during daily visits. Many visitors also enjoy the delicious food options and cozy atmosphere provided across various branch locations. Some reviewers were not happy with the food quality, noting specific issues like lukewarm dishes and poorly undercooked items. Other people mentioned slow service when waiting at the counter, alongside occasional problems with underfilled drink cups. A few consumers also felt that some beverages completely lacked authentic flavor and tasted overly sweet.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the friendly, polite,... See more

Product

Consumers find product experiences to be highly mixed and inconsistent. While some customers praise the... See more

Service

Reviewers share mixed feedback regarding the service, highlighting deep contrasts in their visits. While many... See more

Quality

Customers had ambiguous experiences with quality. While some reviewers praised the delicious food, excellent... See more

Location

Clients share ambiguous opinions on location, with reviewers mentioning visits to various branches across... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Aberdeen Union Street - generally nice place to visit for something a little different, it's more like an Indian cafe that a restaurant but there's still a decent amount of the menu to choose from inc... See more

Rated 2 out of 5 stars

Chaiiwala Birmingham Airport Really disappointing, visited Sat 30/8 morning, airport not overly business. Ordered English-ish breakfast as looked lovely. What a surprise, food was hardly warm, to... See more

Rated 2 out of 5 stars

Went to the Chaiiwala Mellor Brook Blackburn and ordered two hot chocolate drinks-£3+ each along with other food items. The drinks were both warm and not hot and both the cups were slightly more than... See more

Rated 5 out of 5 stars

Just went to Chaiiwala in Dudley and was served by a lovely young girl Rhea who was very professional and very polite. She bought our food to our table and was very attentive in ensuring that our orde... See more


3.4

Average

TrustScore 3.5 out of 5

205 reviews

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3.4

All reviews

(205)

72 reviews in the last 12 months

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Rated 2 out of 5 stars

Chaiiwala Coventry

Chaiiwala Coventry
I think the tea is the only good item on their menu. I have tried almost every other item and must say that flavour wise, it's pretty average and pricewise, expensive.
I won't recommend this to anyone.

6 October 2023
Unprompted review
Rated 1 out of 5 stars

Poor app ordering system and customer service.

I went to the Feltham branch at around 3pm. The store is not busy and lots of tables are available. I used the order service via QR code scan. I have managed to order and pay through the website. I only ordered a samosa and a lemonade. I was busy watching on my phone while waiting for my order. I didn't notice that more than 30 minutes and my order hadn't been given to me. I went to the counter to follow up. I was told they didn't receive my order. Upon checking again, they acknowledged they made an error. But I still waited for another 10 minutes to get them. They should have at least given me a refund for the inconvenience. The only reason they told me is someone made an error. I'm not coming back to any Chaiiwala.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

CHAIWALA Stockport Rd.

I visited Stockport Rd., Chaiwala experience was amazing such a nice calming atmosphere the lady who served me Rida was very quick and efficient with my order. The food was delicious and the Chai was on point big up Chaiwala Stockport Road!!!!

7 September 2023
Unprompted review
Rated 1 out of 5 stars

Ordered food and over an hour later the…

Ordered food and over an hour later the app stated the delivery was complete, called the restaurant and they said theres nothing they can do about it and we should call the driver (if we had the drivers number we would of). very rude on the phone and i bet its not the first time they have done this. DO NOT USE AS THEY ARE JUST RIPPING YOU OFF

27 December 2022
Unprompted review
Rated 1 out of 5 stars

Bethnal Green branch is an absolute DISGRACE

I can not complain about the branch in Bethnal Green enough! The sheer cruelty, rudeness, inhumanity and unspeakable foolishness of the workers there is at the very least dangerous. Can you believe a worker called Sofia (there’s two Sofias working there, the one that was the cruel one is the one who’s surname does NOT start with the letter A, as I just been downstairs to ask the surname of that evil Sofia, turns out the girl I’m talking to is also called Sofia😂, the BLAMELESS Sofia’s surname starts with A, the DVIL one I do not know) DENIED calling 999 when I got robbed & attacked…? Chaiiwala in Bethnal Green is 295 Bethnal Green Road, I live 293A Bethnal Green Road, I went there BEGGING for them to call 999 as it was my phone, iPad and speaker that were stolen. Mind you, I been picking up teas and food from there nearly weekly, I like their food. But the employees there? Allah yeshfihu. I’m also going to make the girl that’s leaving soon - Sulleya, also Ashbei, the morning shift guy called Simon with glasses who kicked me out when I was charging my phone. I shall name more names but you as a franchise, Chaiuiwala - sort out the Bethnal Green motherf**era before they bring anymore shame upon your name. The ONLY ZGUY who treated me kindly, with love and smile even shared cigarettes with me outside!! Was called ALI ♥️ love hun! Good luck!

1 December 2022
Unprompted review
Rated 5 out of 5 stars

Visited the chaiiwala in portswood…

Visited the chaiiwala in portswood southampton with my family
We all loved the decor atmosphere
And of course the food
The owner Hadi personally greeted us
The service was warm and friendly
My daughter loved it so much she us going to find out about getting a part time job there!!
I am going to recommend this to all my friends and family for sure
And we will definitely visit it again
Thank you Hadi and team !!
Dr sodha and family

28 November 2022
Unprompted review
Rated 5 out of 5 stars

Awesome Experience

This is an amazing restaurant to go with kids and family. The staff are so friendly and the food quality is very good. My wife and I enjoyed being there and a special thank to Layan for the wonderful hospitality during our visit. We recommend this restaurant and you should try their Karak Tea.

5 August 2022
Unprompted review
Rated 4 out of 5 stars

Chaiiwala rochdale

Chaiiwala rochdale

Great service great food can't fault it!
Usually get a karachi bun kebab fully loaded with karak chai
Kids love the nutella wrap and chicken sausage
Thank you to the staff especially Mohammad Qamer and the lovely ladies sorry forgot their names

28 July 2022
Unprompted review
Rated 1 out of 5 stars

Don’t waste ur money Rather get Greg’s

I am appalled at the level of service this reputable company has shown for loyal customer
I had recently bought breakfast from this place an the cheese was like glue the egg was rotten an made me physically sick , I reached out over a month ago an have yet to be contacted even though they keep saying they will call , god awful ethics an definitely keeping away

15 June 2022
Unprompted review
Rated 1 out of 5 stars

Chai wala fosse park rip off customers

Chai wala Leicester fosse park shopping centre is a complete rip off they charging £2.25 for a tea and the one in Leicester city centre Granby street is charging £1.85p The chai wala is a franchise and they charge different prices and the ones located in the shopping centres are charging more to
Customers. How come they charge more in fosse park? The cups for a small tea are so small and compared to Costa coffee who also do small Costa cups are more bigger.
Won’t be going there again. Costa is far better customer service and has more quality. The portions they do are small and not value for money they rap them up in news paper? The whole chai wala franchise charge different rates as I guess the ones in London will charge even more the one in Tooting in London is charging £2.25. The Fosse Park chai wala is charging London rate which is not acceptable at all. So many discrepancies in their prices. Will avoid going. Costa coffee all the way 😊

23 April 2022
Unprompted review

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