I ordered several pairs of designer shoes. Some of the shoes did not fit and needed to be returned. I was shocked at the high restocking and return fees. They basically charge you 20% to return item... See more
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CETTIRE is a global platform dedicated to the best of luxury fashion, offering an extensive selection of womenswear, menswear and kidswear from a diverse range of designer brands including iconic maisons such as Prada, Gucci, Saint Laurent, Balenciaga and Valentino, to the most compelling voices in contemporary fashion and a new generation of emerging designers redefining the boundaries of modern luxury. Fashion is at the core, delivered through a seamless user experience that is enabled and enhanced at every touchpoint by ever-evolving technology.
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Order two pair of shoes a week apart…
Order two pair of shoes a week apart and both pair ran small. Instead of the option of exchanging the shoes you have to send them back which takes almost a week coming from the states. After a week you have to wait 10 days for refund and you lose about $100 bc they don't reimburse you fully. So, imagine having to do it twice! Maybe, give descriptions if shoes usually run big or small. Bad experience over all!
You only get back half what you paid if you return something
I paid 106€ for a pair of shoes, they were too small, to return them i would only receive half of what i paid, 58€. Very disappointed and I won’t order anything from them again.
Overcharging of returning an item if…
Overcharging of returning an item if you’re not sure of what you are getting, please don’t buy it from here after if you want to return it they take $28 of returning the item and 15% on top of that for processing fee. You lose most of your money and they have no customer service to speak directly to please don’t buy it from them.
Merch was delivered before time with no…
Merch was delivered before time with no issues. It was supposed to be delivered on a Wednesday, but came 2 days early. I was quite surprise, also I save a lot using Cittire.
I made a purchase for $512
I made a purchase for $512, the size wasn’t good, and I had to return it to get another one, they only refunded me $ 391, for me the policy return is ridiculous, it only to steal people’s money.
Fast Shipping
I bought a pair of cropped jeans this time. The shop shipped them to me quickly.
No response to my request to exchange…
No response to my request to exchange for a different size and too many fees to return. Will not buy from here again.
I liked that it was always updating of…
I liked that it was always updating of information and fast delivery
A dent on front panel
I bought a discounted bag with an obvious dent in the front panel. Their solution to this is to return this item. But in that case I would lose the discount price plus pay for a shipping fee if I repurchase it....In the end, they offered 5% off and then 10% off refund for final call. I just don't feel good about this, they should bare their QC fault and exchange it for me instead.
Extremely disappointing experience
Extremely disappointing experience. I ordered a Giuseppe Zanotti Hoodie, but received a Clubb Short instead. Even though the DHL label explicitly states the hoodie, the warehouse sent the wrong item. Very poor fulfillment accuracy.
Way overpriced!!!
Way overpriced!!!! I returned this item since it didn’t work and I was charged over $100 on fees!!!!!! I will not be shopping cettire again.
Received the wrong items
Received the wrong items, all the communications with the customer service is auto-mated, and does not make sense...
Delivery made on tome thanks
Professional company
the company help me with a technical issue related to my online order (email misspelled so they help me with correction so I was updated on my order journey). Product beautiful, the shippment was very short, on time, the order recevied without any damage.
I placed an order couple of times for…
I placed an order couple of times for brunello cucinelli had been rejected and claimed that is out of stocks
The order only came in a box and…
The order only came in a box and there’s no packaging to the vloth
excellent excellent
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