CertifAuto Reviews 

I paid 350e for my certificate, 30 june and nothing, the guy who eventually answered the phone didn't even want my order number,, stay away from this scam

L'OPERATION A ETE FASTIDIEUSE, MAIS J AI REUSSI A OBTENIR MON COC PORSCHE

This site is a FRAUD.
They will take you money and then they ask for more and forget about getting anything.
Please report to the authorities.

SCAM SCAM SCAM SCAM - STILL NOT HEAR A THING AND STUPIDLY SENT MORE MONEY, JUST LIKE OTHER PEOPLE - I WISH I COULD REPORT SOME MORE POSITIVE NEWS BUT UNTILL I HAVE THE OFFICIAL CERTIFICATE IN MY HANDS, I CAN NOT..

Keep your money and contact an authorised garage as you will not get a legitimate COC. They have been scamming for years!

Order C179241 / C179241-2, suffered in February 2021 and so far they have not sent me the COC certificate of conformity, they asked for 200 euros and then they asked for 95 euros..Some fools! They do not reply to messages. I asked for the money back , nothing..like they are dead! I do not recommend! Scams!

In April I ordered a COC that was never sent. I’ve been told several times they were dealing with it. Finally I had to get the paperwork from the original company back in Spain.
However they did cash the money. I do want it back.

I can not tell you how disappointed i am in them, for 3 months that i paid 350€ im waiting on them to deliver my COC. They do not answer my emails they don’t answer the phone, if i get them on the phone after 7 try’s at 10 in the morning, they tell me next week. I was already actually thinking to take my case to the police and report as theft. If i could go back to 1938 i would not even recommend this company to Hitler!
The registration of my motorcycle is coming up now, and because of covid I can not travel to my home country, so I will drive with an unregistered vehicle, this are the consequences of their behavior.
I put my name an honor on all the facts stated here are correct.
Jure

This is a 100% scam. Like other users I have paid 150€ to get a certificate ( COC). I haven't received anything and they are asking for more money now.

I emailed Certifauto.com on 2 February, 17 February , 1 March, 11 March, 15 March- I try again today 23 March.

This is the seventh time I have reviewed them on Trustpilot- they have never replied! Once they did did flag a review claiming they did not recognise me as a client: I sent proof and the review was re-instated.

On February I received an email from Certifauto- it is printed in my review of 2 Feb- saying that after a year and a half they were going to re-open my case! Foolishly, I thought that that this was serious!

Since then nothing from them- they simply never reply. No company I have ever dealt with is even close to being as bad as this one!

I am interested to see that Trustpilot says that they have replied to 20% of their negative reviews and that they normally reply in under 1 month. In fact, all of the replies to negative reviews were made on one day as far as I can see! 4 February- seven replies- favourite response being: "Aucune commande a ce nom."

If that were true they would report the reviews and Trustpilot would remove them. They have have done this for 19 1 star reviews in the last12 months. This works well for them as many people simply give up, don't reply and the review is taken down.

They know who I am......I patiently await a reply from Certifauto admin!

On the 10th August 2020 Certif auto sent me a confirmation email that they had received all paperwork and monies for my Certificate conformity that I would receive in 7 days.. Here we are, numerous mails and telephone conversations later and I still have not received it..

Update:

Today I received my LETTER of conformation ( not certificate)

It came directly from Ford and not from Certifauto so I assume that the letter of confirmation was obtained from Ford direct by Certifauto which I could have done myself and at a much lower cost also, within a respectable time frame.. Dont be fooled by the 5-7 day turnaround.

Results:
I will never use this company again !!

I originally paid them the fee they demanded on the 7th of August 2020 of €192, they then said in September they couldnt make a certificate for that and asked me to send them and extra €145 which I did and to this date I still have nothing other than a reply to a mail just saying

"Bonjour, Votre certificat est toujours en cours."

Looking at all the bad feedback I doubt I will get my Certificate of conformity and I am taking this case up with the authorities as we speak.

This is a scam. They ask 109 Euros, get the payment and then they come back with some strange reason not to be able to do their job. In my case they said I needed to supply them with more information besides the chassi number. In the same email, they say if I add another 90 euros they can go ahead and send the COC.
I turned to VW directly, they produced the COC at 69,90 euros. Stay away from this company!

They take your money, leave it until you keep asking where is my certificate and then eventually send you a mail demanding more money and giving a made up excuse as to why. The refused to refund the first amount I paid of €145 and then demanded another €205 to send out a certificate of conformity that they said was not possible in a previous email.

Would give zero stars if possible. I moved to Spain from france and needed a CoC to register my car in Spain. Unfortunately the Citroen CoC site had problems so I elected to go with Certifauto. They advertised that I could get a CoC for 200€ so I sent off the order. I received an email saying I had to pay another 150€ because the car had originally been registered in a different EU county. I checked with the vehicle testing station in Spain and they said that a standard CoC in french was quite acceptable. I rang and explained that to Certifauto but they refused to issue a certificate for 200€. I tried to cancel the order and obtain a refund. All too hard for them, they wanted to keep half of the money. So in frustration I went to the Citroen website and got a CoC (in french) for 200€, delivered in a few days. I ended up losing the 200€, lost a lot of time and consider this company to be not worth dealing with.