CE Online LtdReviews 

11
TrustScore 4.5 out of 5

4.3

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Company details

  1. Restaurant Supply Store
  2. Countertop Store

Written by the company

CE Online Ltd was established in 2000 as a specialist supplier of commercial catering equipment. With over two decades of industry experience, we have grown to become one of the UK's leading providers of high-quality catering products and services. Our goal is to supply businesses with reliable, innovative equipment that supports their day-to-day operations, from kitchens in small cafes to large-scale hospitality venues. We are passionate about providing exceptional customer service and support through our knowledge, efficiency, and experience of our industry. By understanding a customer’s individual needs, we can offer product and technical knowledge to match products to your requirements. We pride ourselves on the strong relationships we have built with our customers and aim to go above and beyond to exceed expectations. We are always here to assist you at every step. You can call 01885 498 350 for direct assistance or use our live chat to talk to a customer help adviser.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

11 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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4.3

All reviews

(11)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

I had great experience with ce online

I had great experience with ce online, shipment was arranged in timely manner and equipments arrived in great condition, no issues whatsoever. Maria has been great help through out the process from ordering items to delivery. Great experience overall

20 November 2025
Unprompted review
CE Online Ltd logo

Reply from CE Online Ltd

Thank you for taking the time to leave such a lovely review.

It’s great to hear everything went smoothly again and that your equipment arrived on time and in perfect condition. I’ll make sure your feedback is passed on to Maria, she’ll be delighted to hear it.

Thank you for your continued support and for choosing CE Online.

Rated 5 out of 5 stars

Top Company

Dealing with CEO Online go above and beyond to help and find anything we need from buying new appliances to repairs or spare parts for any of our equipment we already have. Would highly recommend this company. Keep up the good work Maria and Fern 👍🏻

14 January 2026
Unprompted review
CE Online Ltd logo

Reply from CE Online Ltd

We’re really glad to hear you’ve had such a positive experience with everything from new equipment to repairs and spare parts. Long-term relationships with our customers are really important to us, so feedback like this means a lot.

Thanks again for the recommendation and ongoing support, it’s always a pleasure working with you Denise!

Rated 2 out of 5 stars

Item not in stock, but took money. I made an order today for almost…

I made an order today for almost £3,000.00. They took my money only to say that it was no longer available. They did offer an alternative for more money (although a reduction from on-line price). They now say it will take 2-3 days to refund my money. Please check stock before ordering as they will not refund immediately.

11 July 2025
Unprompted review
CE Online Ltd logo

Reply from CE Online Ltd

Thanks for your message, and I'm sorry again for the inconvenience caused.

We do everything we can to keep our website accurate, but occasionally suppliers discontinue items without notifying us. In this instance, the item was no longer available, and we offered the closest alternative at a reduced price to help.

Your refund was processed immediately from our side. The 2–3 working day delay is down to your own bank’s processing time, which is unfortunately outside of our control.

We completely understand your frustration, but please be assured we acted as quickly and fairly as possible in this situation.

Rated 5 out of 5 stars

Brilliant professional company

Extremely friendly and helpful. Will definitely be using them again!

2 September 2024
Unprompted review
CE Online Ltd logo

Reply from CE Online Ltd

Thank you so much for your 5 Star review and so pleased to hear that you were happy with our service! We look forward to helping with any future requirements you may have.

Rated 5 out of 5 stars

CE Online are a great company to work…

CE Online are a great company to work with, I want to say a big thank you to Fern and Maria who are always very friendly and helpful, look forward to working with them more in the future.

Thanks you both again
Heidi

24 September 2024
Unprompted review
CE Online Ltd logo

Reply from CE Online Ltd

Thank you so much, Heidi! It’s always a pleasure working with you. Maria and I look forward to continuing our work together and supporting you in the future. Thanks again for your lovely feedback!

Rated 5 out of 5 stars

Nearly 15 stores in with them, more to come!

TOP QUALITY EQUIPMENT & SERVICE!

Great people to work with. Most importantly, they get back to you! Thanks to Maria and Fern for looking after us for many years now and have helped kit out nearly 15 of our franchise locations.

24 September 2024
Unprompted review
CE Online Ltd logo

Reply from CE Online Ltd

Thank you so much for your fantastic review Amran! We’re so pleased that Maria and I have been able to look after you along the way.
It’s been a pleasure working with you and supporting your franchise as it grows. Here’s to many more stores and continued success for your business!

Rated 5 out of 5 stars

Smooth professional service from start…

Smooth professional service from start to finish

22 March 2023
Unprompted review
CE Online Ltd logo

Reply from CE Online Ltd

Thank you for your wonderful feedback! We’re delighted to hear you experienced smooth and professional service from start to finish. We look forward to working with you again in the future!

Rated 1 out of 5 stars

Ordered from this shop no respond no…

Ordered from this shop no respond no shipment try to contact by phone no luck not recommend

7 April 2021
Unprompted review
CE Online Ltd logo

Reply from CE Online Ltd

We’ve checked our records and can confirm that no order was ever placed with us under this name or email address.

We’re always happy to help genuine customers, but without an order there would be no shipment or correspondence to reference. If this review has been left in error, please feel free to update it or get in touch with us directly.

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