centrebus.info Reviews 29

waited for LC4 bus for about 30 minutues but it never showed up, this is also not the first time and i am always late to work because of this. When i checked the bus tracker LC4 bus was in Market harborough and not fleckney (07:26) this is definetly not a reliable company

There is no point having a free bus service if the bus doesn't turn up at the bus stop. 230 completely bypassed Luton Airport Parkway station. On the live route it looks like the bus went straight to the town centre. The bus runs every hour and I have to either pay for a cab home or wait another hour for the bus. I can't even be sure it will bypass Luton Airport Parkway again. Updates if the bus isn't stopping at a designated stop on the route, should be put on the website. Not impressed.

What a useless service on the 46 route Markyate to Slip End. Return journey waiting for the 16.05 that never arrived, wife had to come and pick me up after an hour stood roadside in the rain waiting……😡

After an initial flaky start they are prety good.

Absolute joke of a company, the 19 bus from Melton Mowbray to Nottingham cancelled due to a breakdown, and no replacement. I had an important meeting to get to. If i could rate this company 0 i would..

Just got on the 315 at the Frythe in Wilshere Park, Welwyn. Message came up inside at the front of the bus. "The next stop is the Frythe which is the end of the present journey. Thank you for travelling with us."
However the sign kept coming up again and again during my own journey. Nowhere near the Frythe. Technology in charge. It made me remember the existence of bus conductors many years ago. They were helpful and friendly. Today we only have technology. Which is often stupid!

I have today complained about the 154 bus service from Loughborough missing out Cropston village once again. This was a regular occurrence in the past but we thought things had improved.
While waiting for the bus a very pleasant driver travelling on the reverse service stopped to inform us that he had just passed our bus on time in Thurcaston village indicating that the short cut from Swithland had been taken once again,
On reporting this the explanation given just didn’t make sense and was contradictory to the information given by the other driver,
Believe who you will but hopefully we don’t return back to bad old days when our service was totally unreliable.

i get the bus nearly everyday. The bus was about 20 minutes late. There was an awful driver who went 55 MPH on a 30 MPH road. He was very rude to somebody on the bus who didn't hear an instruction and was standing up and he stopped the bus for 5 minutes screaming at him. I was kicked off the bus because i had a fault with my ticket which declined so i had to wait 15 minutes for the next bus. i pressed the bell but i didn't hear it so i pressed it again and he told me to stop pressing the bell so he clearly knew i wanted to get off he missed my stop and had to walk about 30 minutes to get where i was supposed to be. The bus CRASHED into a poll then became ryanair and went over a speed bump at 60 MPH and nearly went flying. then swore when kids when on board.

they are always late they were once 1 hour and 20 minutes late and didn't bother to take me into school and i got told off for being late. every time i travel with them its awful.

i will make sure i will get stagecoach home from now on centrebus are the worst bus company i have ever been on

I catch a bus at the frequency of once a year to the railway station to catch a train. This evening ,I was treated disrespectfully by Driver 3434, who overcharged me and refused to give me a ticket, even though I had paid him. He did the same to me last year , he said I should have asked for a ticket , if that was the etiquette , why was the morning driver polite and helpful and issued a ticket without me having to ask. He then had the utmost patience at another stop & stopped to exchange banter to someone of his own culture through the doors of the bus, the male person he spoke to was not even a passenger, it was someone at a cash machine where the bus had stopped to let people off. As I departed at my stop ,I acknowledged that he may have had a long day and that it was really hot,( although he did not appear to be affected in any way , probably due to air conditioning in the cab?). He denied the earlier conversation with me , his behaviour incensed me. His culture is known to treat women disrespectfully .He needs to be reminded about good customer service and respect. He has severely let his decent colleagues down. Unacceptable behaviour. I am looking forward to discuss this with management .

Stood at the bus stop with my daughter husband and dog, bus is 5 minutes late,I stand at the stop with my arm out, he makes eye contact with me and just sped past

The app is OK for bus tracking but very prone to crashing.
Often Centrebus buses don't have working trackers.

I have flagged down the bus at the bus stop on different occasions and the drivers just sped past

I brought a return ticket for both my self and sister on the 30th April at 9:43 and asked the driver when we got off the bus what time he'd be at the bus station for which he told me 15:05 which I didn't know was the wrong time till asked another member of staff where the bus was and it had already gone.

I rang the company and got told to put it all in an email so I did with the tickets attached not realising the driver had gave me the wrong ticket as well so instead of it saying that we got off at the bus station it said carlton de moorland so technically there was no proof we got off at the station which I get but this was all the drivers fault and he's now got away with it and I didn't receive a refund.

Ever since this bus has changed from PC coaches to centre bus it's been useless with timings and on one account where it didn't turn up at all so I rang the company and there was no driver available for that day but nothing on the website to tell people.

MC2 Service in Melton Mowbray is horrendous, late every day, bus should be on time on every stop, not talking about 1-2 minutes, today it's 12 and not caused because of traffic. Sometime there is no service at all, and no info, and quite often bus doesn't appear on tracker. So if you planning that your kid will be dependant from this and will choose this form if transportation will be disappointed on daily basis.

Today morning at 8.05 me and my son at the bus stop and just crossing the road and the bus stand on stop,we both are requesting him but the very rude bus driver didn't respond and my son was late for school.

Buses are never on time in Luton

324 Bus from Salisbury Rd at 6.45am to Welwyn Garden City Bus Station this morning ! Met a lovely and smiling bus driver who asked me how my morning had been! My morning was good so far but he made it great! It’s so nice to see a bus driver take the time to smile and have a pleasant chat, especially in the busy times we live in and on a wet and rainy morning! Shout out to his great customer service!

Centrebus run The Hop service in Leicester. It is a free bus that drives around the city centre. Buses are always clean, nearly always on time (it is a city centre so traffic holdups can be expected) and it is a fantastic service for the city to have.

Would give a 0 star. Most horrendous bus service. After 4pm doesn't arrive properly. Same pathetic excuse bout traffic. Whilst three of the same buses from the same service turn up twice within 30 minutes following the same route

It’s frustrating to deal with unreliable bus services, especially in a place where public transport is expected to be timely and efficient. The situation with Bus No. 17 and 17A in Luton seems to be a major problem. These buses are often extremely late, with delays ranging from 45 minutes to an hour, far beyond the maximum 15-minute delay that might be acceptable.

This issue disproportionately affects older passengers who rely on punctuality and dependability in public transport. Additionally, it’s troubling to hear that the bus drivers on these routes are described as rude and lacking in manners.

Unfortunately, it appears that Centrebus, the company operating these routes, has not taken adequate action to address these concerns, leading to ongoing frustration for passengers. If you rely on these buses, it’s crucial to be aware of these recurring issues and perhaps explore alternative transport options if possible.