Centralpoint Reviews 

2,503
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

I bought an expensive ThinkBook at Dustin and paid it immediately through iDeal. They did send an invoice with the wrong name and address and refuse to send me an invoice with the right (business) nam... See more

Rated 1 out of 5 stars

Unbelievable bad service (as a matter in fact no service at all), I order a laptop. Our IT-department took it out the box tried to install it and it did not work. Whitin 4 hours (yes they tried all th... See more

Rated 1 out of 5 stars

I will never buy again from Centralpoint. - If you open a box, you can't return the item. - If you didn't open the box and would like to return, its possible but you must pay stocking costs. If y... See more

Rated 5 out of 5 stars

I spent some times searching through several electronics shops nearby my area but I cannot find any store that has a Kingston MobileLite Wirelss G2. But then, I found it on centralpoint ! It has a wid... See more

Company details

  1. Computer Store

Information provided by various external sources

Alles rondom uw ICT eenvoudig online bestellen en snel in huis. Een ongekend grote keuze en een scherpe prijs. En dat alles bij een betrouwbare webwinkel, die u ook nog eens graag adviseert over de perfecte zakelijke ICT-oplossing. Onrealistisch? Nee, hoor. Wij zijn Centralpoint, aangenaam.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

3K reviews

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2.5

All reviews

(2,503)

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Rated 5 out of 5 stars

Very good management and delivery of the product.

The product was delivered to my house the very next day without any damage or delay in the delivery of the product. The product works perfectly well and has no damage. I am a truly satisfied customer also if I was to buy this product from the main manufactures cite, I would have to pay more than what I would pay when buying it from centralpoint.nl

1 December 2014
Unprompted review
Rated 5 out of 5 stars

Wide range of products and fast shipment

I spent some times searching through several electronics shops nearby my area but I cannot find any store that has a Kingston MobileLite Wirelss G2. But then, I found it on centralpoint ! It has a wide range of products and also commit fast delivery and free shipment! Now I am very satisfied with this product from Kingston and service by CentralPoint. I will buy more gadgets next time from this website for sure!

15 November 2014
Unprompted review
Rated 1 out of 5 stars

terrible service except delivery

Delivery was very fast and only took one day. But the product is defective and i returned it one week ago. I asked about the refund several times but still haven't received any reply. Very disappointed.

22 October 2014
Unprompted review
Centralpoint logo

Reply from Centralpoint

Dear Sir,

Please excuse our late response to your emails and questions. It seems that processing your defective product takes longer then anticipated. To meet your expressed wish for a refund, we will credit your account in advance for the returned product. A confirmation email with the needed steps for the refund will be send out today.

Kind Regards,

David Hombroek
Manager Inside Sales

Centralpoint.nl

Rated 5 out of 5 stars

Top webshop

Centralpoint heeft een uitstekend gesorteerde en overzichtelijke website/shop.
Orderproces, betaalproces en communicatie zijn prima.
De levering is supersnel.
Kortom: top bedrijf!

9 December 2013
Unprompted review
Rated 1 out of 5 stars

Very poor service.

Thing I very dislike in shop is their 'consumer protection' policy. I paid for my order with credit card so I had to send copy of my id as a proof that I am the credit card owner. Apart of that it does not make any sense ( if I have stolen somebody's credit card there is a very big chance that i also have his driving licence - which was accepted by the workers of the shop) the procedure of providing my details took a very long time (emails that I sent ware lost, I had to contact shop personally etc.). The biggest surprise to me was that after all those checks my 1500 worth package was sent just as a standard delivery that could be picked up by my neighbor or be stolen from post office with use of the driving licence that in this whole situation could be stolen. This proves that intention of all their regulations is to protect the shop from fraud and not the consumer.

Additionally the information about status of my order was very poor. I couldn't trace my package which is in my opinion should be a standard option.

What is good about a shop is that prices are competitive and that order (after finally proving my id) was sent without any delays.

16 July 2013
Unprompted review
Centralpoint logo

Reply from Centralpoint

Dear Piotr,

We always check orders from new customers that have been payed with credit cards. Especially in case of fraude sensitive hardware. We could not find your name on the delivery address (phone book), you are using a free email account as well as a 06 telephonenumber. These three points make us extra alert.

It is a shame that you think we only want to protect Centralpoint for fraudulous orders because we are ensured for cases like fraude. There have been many people who were very grateful that we do check these payments (especially for the ones who's credit cards got stolen). Ofcourse, due to the protection of your privacy, the procedure is never watertight. However, does prevent some fraudulous payments.

For the delivery of the products of your order, someone needs to sign and give their name. In cases that products get stolen, or are lost in transport, the end user is protected and will not suffer any financial loss. we will always solve these cases (that only sometimes occur).

I am happy, however to read that you have received the goods in time and that you like our competitive prices.
Ofcourse I am sorry that you think we earn a negative review.

Trusting to have informed you sufficiently.

Best Regards,

Customer Service Centralpoint

Rated 5 out of 5 stars

Good service

I found the product I was looking for at a very affordable price and it was delivered within a day. All in all, I was very pleased with the product.

2 April 2013
Unprompted review
Rated 5 out of 5 stars

Good price, good advice

I bought a Lenovo All-in-One computer Think Centre Edge 92z. From Centralpoint it was the cheapest on internet and the customer service were so kind as to help explain that whilst it was cheaper than the 91z, it had infact better specs.

The computer arrived quickly and on the day promised. The only worry was that a specific delivery time wasn't given and it was written on the email that it could not be delivered by the neighbours. Luckily I was at home, though the delivery guy for GLS said he always tries to deliver at the neighbours where possible so it was worry for nothing.

Customer service also helpful when I was setting up the computer and couldn't get the wireless mouse to work properly. I first had called Lenovo Support but could not understand what the person was saying. Centralpoint gave clear and easy to follow advice.

Will definately order from them again in the future.

26 September 2012
Unprompted review
Rated 4 out of 5 stars

No problems

We ordered a computer monitor. Everything went smoothly, no problems. However I have no idea how the delivery would have worked if there was no one at home waiting all day.

18 November 2011
Unprompted review
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