Cellucity Reviews 

Awesome service received from the manager, Chantal. What a great experience and a pleasure to have walked in this shop, greeted by friendly staff. They are all very helpful. I thank you for the prompt and efficient service and will definitely recommend anyone to you. Our new contract, upgrade and activation was done in record time, WELL DONE!

worse service ever since i bought a phone online on black friday 27th even to date 15th December i havent recieved anything, i got 5 comfirmation emails that my order has been dispatched, i called ,more than 6 times and every consultant i speak to promises il get it during the course of the week, spoke to a guy named Castro he assured me il be getting my delivery during the week, and that was 2 weeks back. when i use the online chat service they jus tell me they have escalated the matter and someone will call me same day, i havent recieved a call from anyone in this company, im the one who always use my airtime to follow up on something that doesnt even seem to be there,this company has the worst online service, unreliable and incompetant consultants and the most horrible communication structure ever.

They should be 0 there im irritated by your useless service

Very professional and speedy service from the staff at the V&A Waterfront branch.... Very happy to do business with the branch...

Great experience and service received from Cellucity Galleria. Thanx to Portia who served a very professional and friendly service. I work in the mall and Vocadom is the closest to where i work, but I prefer better service and Portia gave me that and more. Thank you for an amazing experience and excellent customer service.

Unable to return , defective headphone. Bought via online store. Went to Benmore store - refused to process return. Referred to Online channel to send email. No response. Shocking service.

Outstanding service and advise from dee-ann. Would recommend everyone to go to her for top and professional service. Keep it up!!!!!

I have been using Cellucity at The Paddocks in Milnerton, Western Cape for my last 4 upgrades and I will NEVER go anywhere else. I have referred family and friends who all came out saying they wish they had known about their amazing service sooner. The staff are fantastic, knowledgable and very friendly. Not sure if I am allowed to name the lady who always helps me but she is truly a jewel!

Got the link using Bixby.
What a pleasant surprise.!

Excellent service coupled with fantastic products!!!

Brilliant service received today from Lee at Cellucity Canal Walk. Helpful, friendly and competent - and patient! Thank you Lee. A very positive experience indeed.

Have placed on order 4days ago excluding weekend and I still haven't received my item. The worst part is that the website still shows processing and the order has already been processed. There is no way to track the order live. The only way is to send an email which no response was received. It is best to pay a few hundred Rand's more buying from an online store such as Takealot.

From a customers point of view this level of service is completely unacceptable. Majority of stores would get you your products purchased under 24-48hours tops. Never will I buy from Cellucity again

Excellent and quick service
Very happy
Queries were answered within a few minutes and product received quick with amazing price.

Fantastic service experience:

I was helped by Shameena at your Benmore Branch and she went above and beyond expectations to help me open up a new pay as you go, plus sort out problems with two different iphones and apple ID’s.

She was not just patient, she really went out of her way and made me feel like your guys really care about your customers. The best personal service and attention I have ever had at a cell phone store anywhere!

Thank you so much to Marie at cellucity hemmingway east london for her amazing service. Her kindness,patience and excellent customer service is indeed what I wish so many clients can experience. Well done Marie. I wish you,your loved ones and your team everything of the best. Just like to thank the young lady that assist us on opening the contract on 26.10.2020. For her excellent service as well (so sorry I forgot your name), she went out of her way by helping my son Keegan to get a phone).

To whom it may concern,

I hope this email finds you well. I would like to appeal to You about the biased outcome of My complaint about CelluCity which has taken My money for a defective device and upon investigation, they forged a signature which they claim to be mine which is not and can be proven easily(This is direct fraud committed) and they have also forged documents to maliciously degrade my case against them which upon request from have not been investigated and is not acceptable.

I bought a phone for R13 000 from them in December 2018, after 2 weeks of use half the screen went pixelated and I returned it. They were full of excuses and after 3 months of arguing and threatening they finally replaced the device with a new one and the old device has been declared "OBF"(Out of Box Failure" The new device worked fine for a year then same happened. Half of the screen went pixelated and unusable. I contacted their regional manager which confirmed that the specific model has hardware failure all over the world.(See link below from HMD Global forum) And He said I should return the device to the shop at "The Grove Mall" and they will have it sorted immediately.

***H***ps*/**ommunity.phones.nokia.com*/*discussion*/*29383*/*nokia-8-half-display-goes-static***

There are hundreds of this model that has the exact same hardware design flaw.

I returned the device to the shop where it has been inspected and no damage was found so they didn't fill the inspection sheet. When the case was investigated they claimed the device had physical damage and was abused. I requested the inspection sheet that as a norm, when a damaged device is received it is filled and signed by the customer.(Me in this case) They couldn't provide this as and failed to submit it because there was none. It is only after the investigation had been concluded that they sent Me the attached document with a signature of a different person stating the alleged damages and abuse they claimed towards the ombud and have my case dismissed. They are the ones who damaged the device purposely because they never thought that I would report them and when I did they were backed into a corner.

Please also see the attached Estimate from the Vodacom repair centre which I managed to get from them WHERE THEY STATE CLEARLY THAT THE DEVICE MALFUNCTION IS DUE TO MECHANICAL FAILURE AND THEY RECOMMEND THE DEVICE BE SWOPPED OUT BECAUSE PARTS ARE OBSOLETE. This information has never been disclosed and they hoped that it would never get into My, or the Investigating Officer's hands.

I repeat, Please look at the hard evidence and how they maliciously derailed the investigation and forged documents fraudulently to not stand for their faults and so they continue to rob consumers of their basic rights. Everything is attached here as hard evidence and can not be overlooked.

Please I ask again, please review all the detail and see for yourselves. You can even contact the Repair centre to confirm legitimacy of the attached Document which I have also attached another modified copy I received from the shop where they had removed the part stating mechanical failure and replacement recommendation.

We were SO impressed with Gary from your Cellucity Canal Walk branch! His service standards were beyond exemplary, despite the fact that we had about 7 or 8 things we needed done, and that we endeavoured to achieve this with 3 kids to contend with. Gary was professional, extremely knowledgeable about his products and attended to us, with all of our questions, in a tolerant and patient manner. He is truly an asset to your branch and will definitely be our go-to for any cellular needs. Well Done and Thank YOU! :-)

I took out a contract online, I called to check the progress and spoke to Steven Daniels(Cellucity Cavendish Square). He followed up and called me with feedback. On the same day, he had it sorted. Amazing service. I am impressed, well done and keep it up!

The service is easy and okay. Delivery is took so long. I'm very disappointed with their delivery, 7 days waiting and i had to collect by myself.

Thank you Cellucity, and especially Djeha for excellent service. All the updates, pushing the network and ISP, all that with a great attitude and a smile.

I highly recommend Cellucity.