There was a very good deal on Lego, but something went wrong when I tried to checkout. I contacted support, and even though the deal had expired, the agent Sam gave me a coupon to compensate the misse... See more
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See what reviewers are saying
I had a delivery issue, they were very fast to react. They even compensate some of the transport fee. Very efficient as i get the partial refund few hours after.
We ordered and payed for a tent using a big part of my husbands illicado cards from his work .. for some reason cdiscount annuled the command .. we just went to order something else with our cards and... See more
My experience with Cdiscount is generally good. It is much better than many e-commerce companies and solves my needs. I am very grateful, but it would be better if some details could be improved.
Company details
About Cdiscount
Written by the company
Cdiscount, le e-commerçant français engagé depuis plus de 25 ans
Créé à Bordeaux en 1998, Cdiscount est aujourd’hui l’un des leaders du e-commerce en France. Chaque jour, des millions de clients nous font confiance pour leur proposer un vaste choix de produits — de l’électroménager à la maison, en passant par le high-tech, le sport ou encore le jouet — toujours au meilleur prix.
Notre fiabilité repose sur des engagements concrets :
- Des prix bas confirmés par rapport au marché.
- Une logistique française innovante, qui garantit une livraison rapide et efficace.
- Une offre de plus en plus responsable : produits reconditionnés, Made in France, moins énergivores et certifiés.
Avec plus de 10 000 partenaires marchands et un programme de fidélité plébiscité, Cdiscount s’attache à défendre le pouvoir d’achat tout en accompagnant ses clients vers une consommation plus durable.
Contact info
France
- www.cdiscount.com
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Horrible website experience
Horrible website experience. They sell to other countries but customer service refuses to talk to you in english. Why sell to different countries then? I see here in the reviews that suddenly when it comes to bad reviews they can speak english... The website constantly adds a subscription to your order even if you don't want it. I do not recommend buying here!

Reply from Cdiscount
Terrible company with even worse customer service.
Terrible company with even worse customer service.
Shipped my package with poor packaging. Was delivered completely destroyed. Would not work with me on replacement.
Return shipping costs would only be paid back in store credit. Hello baguette restards it's not my fault.
Edit: It's funny Damien, that you now all of a sudden can reply, and also in English, very strange how that works when you make some noise on the internet.
You can keep my money, I think your company needs it more than I do, with the way you handle issues like this.

Reply from Cdiscount
automatic active membership
It is weird that my membership was activated suddenly two years ago and I need to pay for it every year. I only used their service once during two years, while every year the website renews my membership (abonnement) automatically. I called their service and asked why my membership was activated two years ago and I got no answer. I asked if I can get refund for next year membership, the answer was no. They said due to french law they have the right to do so. Ok so customer experience is very awful in this case too.

Reply from Cdiscount
Please avoid this company
Please avoid this company! They have no protection for your money and items. Their contragents, are unreliable and like in my case, I didn't receive my item and was frogged....

Reply from Cdiscount
I fell for this scam company
I fell for this scam company
I fell for this scam company
I fell for this scam company. The product review system. The mentor on WhatsApp contacted me, we started the tasks. Suddenly the "package" bonus pops up and brings the balance to negative and for you to continue, you need to transfer the money. The algorithm starts smoothly and slowly with the package bonus once with a small amount so you transfer like USD 100. then so-called randomly the system increases the package bonus. So the balance is high enough for you to be tempted to cover the negative balance and then when it comes to withdrawal, they come up with different policies and tricks to either make you transfer about $3,000 fine to release your money. My case was that I transferred over $9000 and when the task was completed, they said that because it took a few days to complete the task, my funds were frozen until I paid the $3,000 fine.
they used USDT currency in deposit and withdrawal transactions
The mentor on WhatsApp never mentioned the deadline and every time she pushed me to borrow money from friends and family, told me to take my time and that there was no rush. Now she blocked me on WhatsApp and I have no access to anyone except the chat that they keep saying to pay the fine to release my money.
please, do the needful and I am ready to share the website, the transactions, and the content to take action and to give me advice through this case
if anybody is taking legal action I will join you!!
PLEASE SAME THING HAPPEND TO ME WITH 8K PLEASE CONTACT ME on my gmail email Lizz0312.ea
THE TOP PART I COPIED AND PASTED FROM ONOTHER USER BUT SAME EXACT THING HAPPEND PLEASE DONT DEPOSIT ANY MONEY

Reply from Cdiscount
Absolute piece of garbage
Absolute piece of garbage. Won't allow me to use my gift card on almost anything. Spend like 2 hours trying to make it work

Reply from Cdiscount
Selling support doesn't exist
Selling support doesn't exist
Try to call them for help—good luck with that.
They fix the problem: 09 70 80 90 50 (Service gratuit + prix appel) Let me give me 5 stars

Reply from Cdiscount
Being scammed by cdiscount company
I applied for a online job and the next day Sylvia replied
I started the tasks without any deposit then I got a package task then deposited 685 then completed the mission and then withdrew it
Then in task 16 I got package task then deposited 2865 then from 16 to 32 got package task of 7105 then deposited it, from 32 to 36 got package task of 15567 I stopped
Please help me to lay a complain, to get my money back

Reply from Cdiscount
Welcome to the middle age
I've been selling through Cdiscount's platform for a few months now. It's a terribly user-unfriendly system that seems to be from the 1980s and has never been updated.
When you contact support, your request is ignored for weeks before you receive an automated response or a meaningless standard reply. If you try to reach your account manager, they are often no longer there. The new account manager never responds to your emails or calls you back for scheduled phone appointments.
Useless.
Update: The response to this review says it all. This company is unfamiliar with self-reflection. They pass you from pillar to post without making any real effort to help you.

Reply from Cdiscount
I was also a victim of a scam
I was also a victim of a scam. I paid in R22800 plus they needed me to transfer an additional R16000 to complete the task. The principal keeps WhatsApp messaging me to complete the tasks. Please do not fall for this scam. Everything in done via Tether crypto n there’s no way of getting your money back. The website is cdiscountmall-shop.com

Reply from Cdiscount
A terrible experience
A terrible experience, everything is complicated to navigate, and the payment functionalities are very poor.

Reply from Cdiscount
Satisfaction
experience tres bien
How I can contact to cdiscount
How I can contact to cdiscount? I can't write to facebook page and no email address on website. I waiting my refund 4 months. Cdiscount please contact me

Reply from Cdiscount
I fell for this scam
I fell for this scam. I was contacted on whatsapp 23 June 2024 by Corinna who introduced herself as the company agent. I was given tasks to complete on 23 June 2024 and suddenly had to fulfill an order for a merchant using my own funds from the bank. I had to use R800 to buy 40USDT from OKX Cryptocurrency to fulfil a so called package order. Order was fulfilled and I was paid back the commission plus the R800 I used from my own funds.
On Monday 24 June 2024, I fulfilled 3x package orders worth R44 000.00 and could not fulfill the last tast 38 of 38 as it required R78 000.00 to be transferred from my funds.
It's not easy if next to impossible to contact Cdiscount. No contact details like a landline, mobile or email address just a form to fill in. So one can only rely on a review platform to lay a complaint.

Reply from Cdiscount
I fell for this scam company
I fell for this scam company
I fell for this scam company. The product review system. The mentor on WhatsApp contacted me, we started the tasks. Suddenly the "package" bonus pops up and brings the balance to negative and for you to continue, you need to transfer the money. The algorithm starts smoothly and slowly with the package bonus once with a small amount so you transfer like USD 100. then so-called randomly the system increases the package bonus. So the balance is high enough for you to be tempted to cover the negative balance and then when it comes to withdrawal, they come up with different policies and tricks to either make you transfer about $3,000 fine to release your money. My case was that I transferred over $9000 and when the task was completed, they said that because it took a few days to complete the task, my funds were frozen until I paid the $3,000 fine.
they used USDT currency in deposit and withdrawal transactions
The mentor on WhatsApp never mentioned the deadline and every time she pushed me to borrow money from friends and family, told me to take my time and that there was no rush. Now she blocked me on WhatsApp and I have no access to anyone except the chat that they keep saying to pay the fine to release my money.
If there's anyone who has experienced the same thing, please let me know as I'm trying to hire a team of lawyers to take legal action.
please, do the needful and I am ready to share the website, the transactions, and the content to take action and to give me advice through this case

Reply from Cdiscount
I fell for this scam company
I fell for this scam company. The product review system. The mentor on whatsapp contacted me, we started the tasks. Suddenly the "package" bonus pops up that brings the balance to negative and in order for you to continue, you need to transfer them money. The algorithm starts smoothly and slowly with the package bonus once with small amount so you transfer like $100USD. then so-called randomly the system increases the package bonus. So the balance is high enough for you to be tempted to cover the negative balance and then when it comes to withdrawal, they come up with different policies and tricks to either make you transfer about $4,000 USD fine to release your money. My case was that I transferred over $12,000 and when the task was completed, they said that because it took a few days to complete the task, my funds are frozen until I pay the $4,000 fine.
The mentor on whatsapp never mentioned the deadline and every time after she pushed me to borrow money from friends and family, told me that take my time and there is not rush. Now she blocked me on whatsapp and I have no access to anyone except the chat that they keep saying to pay the fine to release my money.
If there's anyone who has experienced the same thing, please let me know as I'm trying to hire a team of lawyers to take legal actions.

Reply from Cdiscount
rapide et simple.28
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