CCL Computers Reviews 

32,632
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 983 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent products, often highlighting their perfect condition and secure packaging. Many appreciate the competitive and reasonable pricing, finding great value. The delivery service is frequently described as fast, efficient, and on time. Reviewers commend the first-class service, noting helpful staff, smooth ordering, and good communication. However, some customers encountered problems with order fulfillment, reporting items that did not arrive or were incomplete, and difficulties with customer service in resolving these issues or processing returns. A few people also noted poor packaging, which occasionally led to products arriving damaged.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast delivery... See more

Order

Clients share positive opinions on order, with many reviewers finding the ordering process easy and smooth,... See more

Price

Customers had positive experiences with price, often highlighting competitive and reasonable pricing, with... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought a 9070xt Taichi 30 mins before cut off time for shipping next day delivery, card arrived next morning via dpd in perfect condition. Very happy with both card & the service provided by CCL :)

Rated 5 out of 5 stars

I had to return a faulty item, was checked, confirmed faulty and replaced in very quick time. On the back of that CCL assisted with a totally unrelated problem where the Customer services went above... See more

Rated 5 out of 5 stars

"I can honestly say CCL Computers (cclonline.com) is a fantastic company. I had a nightmare experience trying to buy my first PC elsewhere and was scammed out of £900 by Gamer-PC. I strongly recommend... See more

Rated 5 out of 5 stars

My 14yr old son bought a part to build his own PC and there was a mix up with what he thought he ordered and actually what he needed to build it. His mistake but Joshua and Tristan were extremely help... See more


Company details

  1. Computer Store
  2. Computer and Accessories Store
  3. Drives and Storage Service

Written by the company

With over 23 years' of supplying IT components and PC building experience, you can trust CCL to build your perfect PC. CCL build an award winning range of PCs from great value family PCs to state of the art custom gaming rigs. You can choose from our most popular models in stock for speedy delivery, or you can have a PC individually designed for you.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

33K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(32,632)

968 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick delivery/Helpful Customer Service

Quick delivery! I put my order through exactly on the cut off time, I called to ask if I made it or not, and the lad on the phone took the time to check with the relevant departments that it would get dispatched that same day, rather than just assuming it would. And it did!

11 March 2026
Unprompted review
Rated 5 out of 5 stars

CCL - Excellent service

I was let down by another company who took my order (and full payment) only to inform me after several days and me making enquiries that they were unable to supply the goods. I came across CCL advertising the same Ilyama Monitor at roughly the same price. I had to ring and rearrange a delivery date due to being away and the product turned up promptly on the date that I'd requested. Excellent service

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Review

The whole process wad smooth and easy, post and delivery was quick also

14 March 2026
Rated 1 out of 5 stars

Kept the motherboard for weeks

Kept the motherboard for weeks, said nothing, When I said, 'Look you've had it so long it's not even that currenat anymore, I'd prefer a refund' hey just sent it back to me and it still doesn't work, so if they tested it successfully, what didd they do? Even when I put a Ryzen9 with GPU in it it doesn't boot! £460 down the drain and no help whatsoever! When I asked them what happened they just sent me the despatch label in a photo?? USELESS!

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Quick delivery. Always trust CCL.
Shame they dont have the trade counter anymore I miss being able to go and collect

7 March 2026
Unprompted review
Rated 1 out of 5 stars

Time to use someone else

They have been my go to for parts but after several customer service problems I think I'll stop using them.
They are so slow to respond and their returns policy isn't acceptable. They refuse to arrange collection of faulty items. You are forced to drop them off at a pickup location. I explained I can't as my working hours don't allow me to do this but they just don't care. Their website is awful, there's no way to look back at orders from last year so how can you return items that have no record? They are also slow to post, I ordered items that were in stock at time of order, but obviously became out of stock so my whole order was suspended for several days. They never once contacted me to explain this or offered to send the bits that were in stock.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

Ordered my pc with CCL and the experience was absolutely amazing, even when I had issues from my side they did everything they could to assist me, the product itself is set at an incredibly reasonable price, the customer support is truly top tier, I can’t recommend the company enough!

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Good Find 👍

My first time buying from CCL and I'm glad I did, I bought the moza long CRP2 throttle pedal plate for £17.99 and the CRP2 performance kit for £14.99, everywhere else wanted £19.99 and it was on back order and £24.99 for the throttle plate, and next day delivery, would definitely recommend looking on the site while doing your research and who knows you just might get it cheaper like myself 👍

4 March 2026
Unprompted review
Rated 5 out of 5 stars

I am a very happy customer of CCL…

I am a very happy customer of CCL Computers. This is the second Desktop PC, that I have bought from them and I am very impressed. The HORIZON Ryzen 5 with RTX 5070 is a very beautiful computer and works very well and I am a big fan of Air Cooling and the CPU is running at a much lower temperature and that means the large Air Cooling Unit is working. Games are running very well at the moment, thanks.

11 March 2026
Unprompted review
Rated 5 out of 5 stars

Easy and Reliable

Finding the item, ordering and paying via the website was easy. I picked it up from their site the next morning with no problem at all.

3 March 2026
Unprompted review
Rated 5 out of 5 stars

thank you ccl

"I can honestly say CCL Computers (cclonline.com) is a fantastic company. I had a nightmare experience trying to buy my first PC elsewhere and was scammed out of £900 by Gamer-PC. I strongly recommend everyone avoid Gamer-PC—if you see them while browsing, stay away. Thankfully, I got my refund, added it to my budget at CCL, and haven't looked back. I received a great high-medium tier PC with no issues at all and the next-day delivery was spot on. I will definitely be buying from CCL again and highly recommend them to anyone

3 March 2026
Unprompted review
Rated 5 out of 5 stars

CCL is simply one of the best places…

CCL is simply one of the best places for computer parts. Great value for money. I built my first computer using most of the parts from CCL. the usb drives I just bought are also great value for money. Love it

2 March 2026
Unprompted review

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