1 week after the payment of my order I learn the product is out ot stock
Quite disappointed with this first purchasing experience with Causeways FR.
I ordered a T-shirt that said "order before 19:00, dispatch the next day". Thereafter, no news for 1 week about the status of my order until I received an email on 6/09 informing me that in fact the product is OUT OF STOCK. Which is quite annoying given that it was supposed to be gift. Fortunately they proceeded to the refunding.
Reply from Causeways
Dear Customer,
We sincerely apologize for the disappointment you experienced during your first purchasing experience with Causeways FR. Your feedback is important to us, and we are truly sorry for the inconvenience you faced.
We understand your frustration regarding the T-shirt you ordered, which was advertised as "order before 19:00, dispatch the next day." It is unacceptable that there was no communication about the status of your order for a week, only for you to find out on 6/09 that the product was, in fact, OUT OF STOCK. We recognize the inconvenience this caused, especially since it was intended as a gift.
We are grateful that you received a refund for your purchase, but we understand that this situation should never have occurred in the first place.
We take your feedback seriously and will use it to improve our processes and customer service. Please know that your satisfaction is important to us, and we are committed to making your future experiences with Causeways FR more positive.
If you have any further concerns or if there's anything else we can assist you with, please do not hesitate to contact us at [Customer Service Email]. We are here to ensure your satisfaction and address any issues you may have.
Once again, we apologize for any inconvenience this has caused, and we hope to have the opportunity to serve you better in the future.
Sincerely,
Customer Service Team
Causeways FR