Catering Appliance Superstore Reviews 

We had retired and sold the business. I wanted to deactivate the account and to be honest I didn't expect anything to be done. However, received email and account deactivated. Great admin and customer support - well done.

Great service from Louise. Gave 3 year warranty when others gave 1 or 2 years, thanks
Kulwant

I am ordering big machine by mistake. They cancelled and refunded directly. Very good service

When things go wrong it really shows how good a company are with customer care. 2 deliveries of damaged goods and boy did a rocket get us the 3rd and thankfully undamaged item to us in superquick time. Have signed up for an account and have just bought another item. Thank you Jim.

Always receive first class service, prompt and efficient, from Louise at Catering Appliance. Would not hesitate in recommending them.

They offer an excellent, efficient and helpful service. I wouldn't hesitate in using them again.

Great service I have over the last eight months had several dealings with this company and can honestly say never had a problem Fiona in sales has always been efficient and helpful

Customer service amazing and more cost effective than other suppliers will be using again

Absolute joke of a company, send the wrong part that won’t fit, that’s my fault. The part got dumped in the car park upon delivery and damaged and that’s my fault. Also I have to pay for restocking even though the part was sent in error by them…their words, “no one told you it was the right part” even though they guided me to the part number and sent a part twice the size but that’s my fault apparently. Outrageous.
Good luck, use nisbets instead,
Far more professional

Professional , friendly , helpful and great advice pointed us in the right direction with our choice and we were looked after all the way through the process. Very happy

What an incredible customer service offered by this company (in particular Fiona who dealt with us) we will definitely be using you again!

Great communication and customer service

Nikki was very helpful
thanks very much
But Williams Fridge NO!

Faulty equipment and refusing to replace parts even when covered under warranty

Amazing service , very happy.

super easy to buy online. web page work very well.

I always receive a very prompt and professional service and on this occasion it was the same. This is the reason I choose the Catering Appliance Superstore as I know I'm going to get fair and competitive pricing, plus excellent customer service. Louise was again the person who helped me and she was great.

Customer service is awful. On delivery the drivers then refused to take the stairs as they said it was a 4 man job even after we stated there was stairs the day before. We said to the driver no problem leave it downstairs they insisted no it’s not a problem someone will come back next day and bring up the stairs so we agreed next day was fine. We then get a call from the company saying it’s a fee or £300 to bring 4 man out or even if we want it re delivered downstairs we have to now pay a extra fee of £100. Ridiculous company and customer service was no help just want the money or no help