Molly was fantastic and set up a teams call right away when we were having some IT issues, she was friendly, helpful and very personable.
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See what reviewers are saying
Nat & Tatjana have delivered on everything we have asked for. Especially on bespoke data requests. They have gone out of their way to understand we are using the job board to its full potential, even... See more
Company replied
what a nice feeling to have a strong platform in your back! Catrere its my main source of elite applications, easy to use, popular and 100% hospitality oriented! thanks to Louise Hitra our account m... See more
Company replied
Jay has been amazing as our account manager at Caterer! As the Head of Talent at San Carlo, I’ve had a fantastic experience using the job board thanks to her. Jay always makes sure we get the mos... See more
Company replied
Company details
Written by the company
Hospitality jobs throughout the UK and Ireland. Caterer.com is the UKs largest hospitality job board with thousands of job vacancies in hotels, restaurants, pubs and bars.
Contact info
United Kingdom
- www.caterer.com
4.7
Excellent
192 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Called the customer service team, and Kirsty Young helped me with my enquiry with no issues. Many thanks
4 August 2025
Unprompted review
Reply from Caterer
Hi Federica,
Thank you for your feedback! We’re so pleased to hear Kirsty was able to assist you smoothly with your enquiry. We’ll make sure your kind words are passed on to her.
Kind regards,
Mohammad
Really helpful customer service
Really helpful customer service - Adam Phillimore, helped sort out my payment query and also helped with my advert.
24 June 2025
Unprompted review
Great customer service!
Thank you Della! for sorting out my log in details and make sure I regained access to my account.
Very friendly! and professional
16 June 2025
Unprompted review
Reply from Caterer
Hi Pascal,
Thank you so much for your kind words! We're delighted to hear that Della was able to help you regain access to your account. We'll be sure to pass on your lovely feedback to her. If you need anything else, we're always here to help!
Kind regards,
Mohammad
Amazing fast and approachable service
Amazing fast and approachable service. You get what you pay for.;
28 May 2025
Unprompted review
Reply from Caterer
Hi Daniel,
Thank you for your feedback! We're so pleased to hear you found the service fast and approachable. If there's anything else we can assist you with, please don't hesitate to get in touch.
Kind regards,
Mohammad
Excellent customer support
We are finding applicant level low through the site, but Adam Phillimore has been really helpful in advising how to change a job advert to optimise its outcome, to reach relevant candidates. Adam has been available, with practical advice, and with his help and expertise, we believe we stand the best chance of recruiting.
21 May 2025
Unprompted review
Reply from Caterer
Hi Susan,
Thank you for your feedback!
We’re sorry to hear that applicant levels have been lower than expected, but we’re really pleased Adam has been able to support you. It's great to hear he provided clear, practical advice on optimising your job advert to help attract the right candidates. We’ll continue to be here to support you every step of the way, and with Adam’s guidance, we’re confident your campaign will perform at its best.
If there's anything more we can do, please don’t hesitate to reach out.
Kind regards,
Mohammad
Problem solved!
Had an issue with a job listing and Adam sorted it straight away. He even gave us some additional credit as a gesture of goodwill!
Really pleased with the service and will definitely be using Caterer.com again.
20 May 2025
Unprompted review
Reply from Caterer
Hi Mikey,
Thank you for your feedback!
We're delighted to hear that Adam was able to resolve your issue quickly and that you were pleased with the gesture of goodwill. It's great to know you had a positive experience, and we truly appreciate your continued support of Caterer.com.
If there's anything else we can assist you with, just let us know!
Kind regards,
Mohammad
Great system support
Great system support received today by Jodie, who was patient, systematic and brought my issue to a quick resolution.
13 May 2025
Unprompted review
Reply from Caterer
Hi Carol,
Thank you for your feedback! We're delighted to hear that Jodie provided you with patient and systematic support, and that your issue was resolved quickly. We'll be sure to pass on your kind words to her.
Kind regards,
Mohammad
Please correct your website
Please correct your website.
Many times I tried to change my email address, and to do that I had to change add my password as well, but the website do allowed me.
Please check your software.
17 April 2025
Unprompted review
Reply from Caterer
Hi Mary,
Thank you for your feedback.
We’re sorry to hear about the issues you’ve experienced while trying to update your email address. We’ve looked into our system but have been unable to locate your account based on the information provided, which makes it difficult for us to investigate and resolve the issue effectively.
To help us support you further and ensure your review reflects a genuine experience, we kindly ask that you contact our Customer Service team directly at 0333 0145 111 or email us at customerservices@caterer.com with your details.
We’re here to help and would love the opportunity to get this sorted for you.
Kind regards,
Mohammad
Excellent service …
Thank you for your prompt and efficient help, very much appreciated .
1 April 2025
Unprompted review
Reply from Caterer
Hi Sally,
Thank you for your kind words! We're really glad we could assist you promptly and efficiently. If you need any further help, don't hesitate to get in touch.
Kind regards,
Mohammad
Great service
Great service, really lovely and professional service and very helpful, would recommend to friends and colleagues.
31 March 2025
Unprompted review
Reply from Caterer
Hi Denver,
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience. Your recommendation means a lot to us. If you ever need assistance again, feel free to reach out anytime.
Kind regards,
Mohammad
Superb customer service from Kirsty
Superb customer service from Kirsty, really helped me out, a credit to the organisation!
20 March 2025
Unprompted review
Reply from Caterer
Hi,
Thank you for taking the time to share your review. Fabulous to see that Kirsty provided superb service.
If you need anything further please do get in touch with the team.
Kind regards,
Kerry
Jodie Hoar was very efficient in…
Jodie Hoar was very efficient in solving my query! I finished the call with the matter completely resolved and with a "good luck" in regards to my job search. Thank you!
19 March 2025
Unprompted review
Reply from Caterer
Hi Gruya,
Thank you for your feedback! We're delighted to hear that Jodie efficiently resolved your query and left you with a positive experience. Wishing you the best of luck with your job search! If you ever need further assistance, feel free to reach out—we’re always happy to help! 😊
Kind regards,
Mohammad
denied???
i was browsing for new jobs and signed up to see whats out there. next thing i know i have access denied after looking for a few minuets???
26 February 2025
Unprompted review
Reply from Caterer
Hi Alex,
Thank you for your feedback. We're sorry to hear about your experience. Please give us a call at 0333 0145 111 and provide us with details so we can investigate what happened. We’d also be happy to help match you with jobs that suit your needs. We look forward to assisting you! 😊
Kind regards,
Mohammad
Sofia was incredibly helpful
Sofia was incredibly helpful, easy to understand, and demonstrated great communication skills. She is a highly skilled individual with excellent technical knowledge of caterer dynamics, accurate in her work.
17 February 2025
Unprompted review
Reply from Caterer
Hi Neeru,
Thank you for sharing your feedback! We’re thrilled to hear that Sofia provided such a positive experience. Her technical knowledge and clear communication really make a difference. We’ll be sure to pass along your kind words to her.
If you need any further assistance, don't hesitate to reach out!
Kind regards,
Mohammad
Sophia was very helpful
Sophia was very helpful. I was trying to add a new user and it wouldn't let me. She explained the domain name was different and sorted the problem out for me very quickly.
12 February 2025
Unprompted review
Reply from Caterer
Hi Stuart,
Thank you for your feedback! I'm glad to hear that Sophia was able to assist you and resolve the issue quickly. It’s great to know she was able to identify the domain name discrepancy and get everything sorted for you.
If you have any more questions or need further help, feel free to reach out!
Kind regards,
Mohammad
Very good training provided
Very good training provided, thorough and very good explanations.
27 January 2025
Unprompted review
Reply from Caterer
Hi,
Thank you for your kind feedback! We're delighted to hear that you found the training thorough and the explanations helpful. Providing clear and effective training is our priority, and we truly appreciate your support
If there is anything else we can help with, please let us know.
Kind regards,
Mohammad
Paul was fantastic
Paul was fantastic
had great knowledge and helpful
and helped me within minutes to get a job advert sorted
Hes a star
Bryan Williams
General Manager
Fredricks Hotel and Spa
14 January 2025
Unprompted review
Reply from Caterer
Hi Bryan,
Thank you for leaving this review for Paul, fabulous to hear about the experience you had with him.
If you need anything further please do get in touch with the team.
Kind regards,
Kerry
The training on Caterer with Kamil was…
The training on Caterer with Kamil was great, really helpful and gave me a great understanding of the job board. Thank you!
5 December 2024
Unprompted review
Reply from Caterer
Hi Luc,
Thank you for your feedback! We’re thrilled to hear that your training session on Caterer with Kamil was so helpful and gave you a strong understanding of the job board.
If you have any further questions or need additional support, don’t hesitate to reach out. We’re here to assist you every step of the way! 😊
Kind regards,
Mohammad
I called and spoke to Sofia
I called and spoke to Sofia. All my queries were answered, Sofia went above and beyond to ensure I had all the information needed to post our vacancies and use the CV database.
11 November 2024
Unprompted review
Reply from Caterer
Hi Cassia,
Thank you for leaving this review for Sofia, wonderful to hear about the experience you had with her.
If you need any further support please do reach out to the team.
Kind regards,
Cathy
Spam
Have unsubscribed from their email list at least 3 times now, but am still being bombarded with spam.
2 November 2024
Unprompted review
Reply from Caterer
Hiya,
Sorry to hear you have been having issues with unsubscribing, Please can you reach out to customerservice@caterer.com and one of the team can look into this for you.
Kind regards,
Cathy
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