Signed up easily and made my first deposit. However I was unable to access and slots or games as I had to upload my ID. Not a problem usually but I didn’t have any with me so I withdrew the money back... See more
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Opened account and made 3 Apple Pay deposits . Went to withdraw and got message from bank stating they refused to complete transaction because the vendor details were incomplete. First time this has e... See more
1-Star Review for Casumo Sports Terrible experience with Casumo Sports. They take forever to return your money and keep coming up with ridiculous excuses. They even asked for payslips and ID document... See more
Company replied
Congratulations to the province of Ontario for allowing another scam online casino! Yes folks, this place is a complete scam. Tested wagers from 0.20 to 20.00, wins are very minimal and bon... See more
Company details
Written by the company
Recognised, award-winning online casino and entertainment company, dedicated to design the future of gaming. 18+ | Play responsibly
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1.9
Poor
2K reviews
Replied to 80% of negative reviews
Typically replies within 2 weeks
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Robbers/scammers I signed up made a…
Robbers/scammers I signed up made a deposit for them to then block my account and refuse to give me any info or my money back stay away a lot better out there that are not broke and rob your cash
2 November 2025
Unprompted review
Reply from Casumo
Dear Sean,
Thank you for reaching out and sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating in strict compliance with the requirements set by reputable gaming authorities.
Regarding your account, following a thorough quality and assurance review, and as part of our duty to provide a safe and secure gaming environment, we confirm that your account has been closed as it was found not eligible.
However, upon review, we also confirm that your withdrawal has been successfully processed and you can expect the funds in your account.
We appreciate you taking the time to share your thoughts. Should you have any further questions, our Support Team is available via Live Chat or at hey@casumo.com
and will be happy to assist.
Kind regards,
Nikka
Casumo
Get your act together
I have been waiting 33hrs for withdrawal and still pending. Spoke with chat who advise a repeated answer high traffic will be soon. It is sane pasted answers in chat and no action even though they are all very nice. I really enjoyed this site but it’s the same story when withdrawing winnings so all be off to other sites going forward as not service we want when withdrawing.
30 October 2025
Unprompted review
Reply from Casumo
Dear Ang Briggs,
Thank you for sharing your comments with us.
Please rest assured that Casumo is a fully licensed and regulated operator, and we are committed to providing a safe and secure environment for all our players.
We understand your concern regarding a recent withdrawal processing time. Although Casumo prioritizes quick payouts, some transactions occasionally require mandatory security reviews or verification requirements as per regulations. We acknowledge that this can lead to temporary extensions in the processing duration.
Rest assured that we are actively working to maintain quick and dependable payment processing, all while ensuring that every transaction meets the highest possible security and regulatory standards.
If you require us to review a specific withdrawal or provide an update on your payment status, please reach out via email at hey@casumo.com or connect with us via Live Chat so our support team can assist you directly.
Kind regards,
Nikka
Casumo
ONE OF THE BEST
I like this real casino . And livechat its great for help x
31 October 2025
Unprompted review
Reply from Casumo
Dear Patryk Pol,
It makes our day to hear you're enjoying your time in the Casumoverse! We are thrilled that you appreciate our commitment to providing a smooth and engaging gaming experience.
As a fully licensed and regulated online casino, we invest heavily in our platform to ensure it is not only entertaining but also robustly safe and secure. Your peace of mind while playing is just as important to us as delivering the best selection of games and the fastest possible performance.
Additionally, to deliver the best of service and help to you, our dedicated staff is always there, be it via LiveChat or email at hey@casumo.com, should you have any queries or are in need of any help.
Thank you again for your kind words.
We look forward to seeing you on your next adventure!
Kind regards,
Nikka
30 DAYS AND I STILL HAVE NOT RECEIVE MY WINNING
verified account: masterjheljiatyahoodotcom
Jayson Vargas
sept 5 1981
last transaction made on bank ending in in 6909
My withdrawal of 100$ has gone far too long that I have already lost count on days.
Attached will be the last Proof or payment i obtained from them.
I have contacted them EVERY SINGLE DAY via chat and email but has always been told that they are still waiting for their finance team and will email me once they received a news.
Today, it has been more than a month!
10 October 2025
Unprompted review
Reply from Casumo
Dear Jayson,
Thank you for taking the time to share your feedback.
We understand how important smooth and timely withdrawals are, and we appreciate you reaching out about your recent experience.
As a fully licensed and regulated operator, Casumo is committed to maintaining the highest standards of security and compliance while ensuring that all transactions are processed responsibly and efficiently. Our team always strives to complete withdrawals as quickly as possible, while also meeting our legal and responsible gaming obligations.
In your case, our team has already sent you an email outlining the specifics of the withdrawal issue and the documents required to finalise the process.
If you’d like us to review a specific withdrawal or check the current status of your payment, please don’t hesitate to contact us via Live Chat or at hey@casumo.com — our team will be happy to help.
Kind regards,
Nikka
The Casumo Team
I enjoy this casino I won $20'000 and…
I enjoy this casino I won $20'000 and was deposited in 1 hour ... really good payouts compared to others
2 September 2025
Unprompted review
Reply from Casumo
Dear Adam Beck
It truly makes our day to hear how much you're enjoying your time in the Casumoverse—and a big congratulations on your recent win! We're absolutely thrilled you've noticed and appreciate Casumo's commitment to providing a seamless and exciting gaming experience.
Because Casumo operates as a fully licensed and regulated online casino, we continuously invest in making sure our platform is not only fun but also rock-solid secure and safe, hence, player security, fast payouts, and fair play are all top priorities for us. Delivering the best games and fastest performance is vital, but your peace of mind while playing remains on top of our list.
If you have any questions, feel free to reach out via live chat or email us at hey@casumo.com We're here to help.
Thanks again for the kind feedback. We can't wait to see you for your next adventure!
Best of luck going forward!
Kind regards,
Nikka
Does not get any worse than casumo
Does not get any worse than casumo. For such a great site when it first launched, to what its become now is just proof of what greed does to the owners.
Runs like all rouge casinos when it comes to withdrawals. Security hold, documents, reviews, Proof of funds, Addiction, you name it casumo will use it to not pay you out.
I would recommend mecca over this pile of dog poop any day of the week, at least on the very few occasions when you do win, they dont argue with you withdrawing!
REPLY TO CASUMO:
"Casumo will pay a £6m fine and undergo extensive auditing after a Gambling Commission assessment revealed social responsibility and anti-money laundering failures. Casumo - which runs casumo.com - will also receive an official warning as a result of the Commission investigation.19 Aug 2021"
Only when it comes to paying out do you care!!
1 September 2025
Unprompted review
Reply from Casumo
Dear Jason,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating under strict guidelines set by reputable gaming authorities. As part of these regulations, Casumo has verification checks in place — such as proof of identity, address, and sometimes proof of funds — to ensure the security and safety of all our players.
These checks are standard practice across licensed operators and help protect players, prevent fraudulent activity, and promote responsible gaming.
If you’d like us to review your account or clarify your verification status, our Support Team is available anytime via Live Chat or at hey@casumo.com
Kind regards,
Nikka
The Casumo Team
WORST SITE EVER!
WORST SITE EVER!
Please don't use these robbing scum bags. I made a withdrawal on 21st October and when I checked why I hadn't received it was told they needed the same ID I have already sent them. After hours on the live chat, I got an email today (7 days later) to say they will send it after the 30th???? WHAT ON EARTH? They are scammers and I have contacted the ombudsman and the gambling Commissioner. Please don't use, they don't pay out and are a bunch of clowns and scammers
In response to their message, they blocked my account after threatening to go to the ombudsman and gambling commissioner. I have nothing polite to say about this company. They said they couldn't begin the transfer til 31st Oct but suddenly could do it before that date when they pushed me to my limit and I bit back. I would advise everyone to avoid this site like the plague.
They are worse than awful and I strongly suggest doing your research on how many fines they've had for acting immorally. They haven't learnt their lesson and doing the same things today.
28 October 2025
Unprompted review
Reply from Casumo
Dear Rachael
Thank you for getting in touch.
Please rest assured that Casumo is a fully licensed and regulated operator, and we are committed to providing a safe and secure environment for all our players.
From time to time, we may request additional verification documents in line with regulatory and security requirements. This is a standard procedure to ensure that all account activity is legitimate and that funds are withdrawn safely to the rightful owner.
Please be assured that withdrawal requests are never delayed without valid reason.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding.
Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email at hey@casumo.com, and we’ll make sure your concerns are addressed promptly.
Kind regrds,
Nikka
Don't always honor promos
28 October 2025
Unprompted review
Reply from Casumo
Dear Andrew
Thank you for sharing your feedback.
We're genuinely sorry to hear about your experience and appreciate you bringing it to our attention.
Please rest assured that Casumo is a fully licensed and regulated online casino, committed to fair play, responsible gaming, and providing the best possible service to our players.
If you've encountered any issues with promotions, bonuses, or support, we’d really like the chance to make things right. You're welcome to reach out to us anytime via live chat or email at hey@casumo.com — our friendly support team is available 24/7 and always happy to help.
Thanks again for your feedback, and we hope to have the opportunity to turn your experience around.
Kind regards,
Nikka
Casumo
Yes is nice i wanna try it
28 October 2025
Unprompted review
Reply from Casumo
Dear Shahjaat Ali Chaudhry
We are delighted to receive your feedback and learn of your satisfaction with the Casumoverse experience. We truly appreciate you recognizing Casumo’s commitment to providing a smooth and engaging gaming environment.
Operating as a fully licensed and regulated online casino means player security, fast payouts, and fair play are all top priorities for us; However, as your peace of mind while playing is our top commitment, we place great importance on responsible gaming as well. Our Play Okay tools are available to help you stay in control and keep your gaming experience fun and safe.
If you have any inquiries, please reach out directly via live chat or email us at hey@casumo.com. We're always on standby to support you.
We anticipate your return for your next gaming session and exeprience shared!
We wish you the best of luck going forward!
Kind regards,
Nikka
Casumo
50p spin or £2 the outcome is the same…
50p spin or £2 the outcome is the same 8.32 pence spent nearly 120£ finally had the scatter to get a 8£ I’ve asked my misses to play the same game in paddy power yeah she had the scatter about 7 or 8 times I’ve only had it once when my money was so low to get 8 while she banked 350£ this site is joke they lowered your odds of winning don’t bother
27 October 2025
Unprompted review
All seems OK so far
Well, was looking for a new bookie to try and found this one, and so far so good (day 3), its not bad infact pretty good. Good selection of casino and sports, easy site to navigate and was pleasantly surprised by ease of withdrawals. I use uk debit card and received money within the hour. I dont bet big and so not been asked for any id checks yet but am sure that will come, as it does with all regulated bookmakers these days. So yep, early days, and no need to contact support so cant rate them but all works. No live streaming of racing but not all bookies do. Thanks very my Casumo, so far so good.
24 October 2025
Unprompted review
Reply from Casumo
Dear Pete,
It makes our day to hear you're enjoying your time in the Casumoverse! We are thrilled that you appreciate our commitment to providing a smooth and engaging gaming experience.
As a fully licensed and regulated online casino, we invest heavily in our platform to ensure it is not only entertaining but also robustly safe and secure. Your peace of mind while playing is just as important to us as delivering the best selection of games and the fastest possible performance.
Thank you again for your kind words. We look forward to seeing you on your next adventure!
Kind regards,
Nikka
Casumo
I only put 1 star as thats the lowest i…
I only put 1 star as thats the lowest i could put they deserve a negetive. They are a bunch of crooks do not waiste your time or money
25 October 2025
Unprompted review
It’s been really Difficult to withdraw…
It’s been really Difficult to withdraw winnings
24 October 2025
Unprompted review
Reply from Casumo
Dear Joe
Thank you for reaching out.
First off, congratulations on your winnigs.
As a fully licensed and regulated online casino, although Casumo strives to process every withdrawal as fast as possible, certain transactions occasionally require extra security checks or verification steps. We understand this can sometimes result in processing times being a little longer than expected.
Please know that we are continuously optimizing our payment process to be fast and reliable while making sure we are strictly adhering to the highest security standards for every transaction.
Additionally, if you require us to review a specific withdrawal or provide an update on your payment status, please reach out via email at hey@casumo.com or connect with us via Live Chat so our support team can assist you directly.
Kind regards,
Nikka
Casumo
I'm still waiting for my Chat…
I'm still waiting for my Chat Transcripts. They are refusing to give me them. It's illegal not to provide them. I need them because I'm in touch with Malta Gaming Authority. They've gone against there own Terms and Conditions. If your a Casumo Customer check Terms and conditions 9.2. You might be affected by it. If so contact Malta, Uk and Gibraltar Authorities. They've been Fined and had Offical Warning before.
DO YOUR RESEARCH ON THIS CASINO. IN MY OPINION I WOULD AVOID THESE. THERES BETTER ONES OUT THERE
19 October 2025
Unprompted review
Hard to cashout
Horrible casino makes it hard for you to withdraw apparently a hospital bill is not enough to show proof of adress. they are only doing this to make it hard for you to withdraw ur cash also they use manipulating methods such as "cancelling withdrawals" to gain more chance of you getting greedy and loosing it all. nothing new but just a heads up my advice is stick to more famous and trustworthy casinos i had a horrible experience its funny how its so easy to deposit but a hell to withdraw.
17 October 2025
Unprompted review
Reply from Casumo
Dear Hampzz,
Thank you very much for taking the time to share your feedback with us. We’re truly sorry to hear that your recent experience with Casumo has not met your expectations.
At Casumo, we take player safety and regulatory compliance very seriously. As a fully licensed and regulated online casino, we are legally required to carry out verification checks on all accounts. This process is a standard industry practice designed to ensure the highest level of security for our players, to prevent fraud, and to meet international anti-money-laundering regulations. While we understand that these steps can sometimes feel inconvenient, they are in place to safeguard both you and the integrity of our platform.
Please be assured that withdrawal requests are never delayed or declined without valid reason. Our verification team carefully reviews each case to ensure that all required documents meet the standards set by our licensing authorities. Once an account is fully verified, withdrawals are processed as quickly as possible.
We’re genuinely sorry if this process caused any frustration, and we truly appreciate your patience and understanding. Should you have any questions about your account or need further assistance with verification or withdrawal, our dedicated Support Team will be more than happy to help. You can reach us anytime via Live Chat or email, and we’ll make sure your concerns are addressed promptly.
Kind regards,
Nikka
The worst casino site ever just over…
The worst casino site ever just over 300 quid wasted no gameplay no fair play quiet happy to take ya money even put it on higher pay bonus to get better chance of scatters they I think not absolute garbage even one ten spin scatter on big bass keeping it reel I didn't get one single pence first time not winning anything on scatter bonus nothing have spoke to bank and they are gonna be getting in touch with these rip off merchants spoke to agent wanted my money back they said no chance and all the usual bullshit do not go there people they will rip you off
16 October 2025
Unprompted review
Absolutely terrible site they didn't…
Absolutely terrible site they didn't request I'd when I was depositing a lot of money the second I go to withdraw 97 pound they come out with we need I'd I provided diff kinds. Of I'd for them to say not accepted well casumo obviously u need the 97 pound so here's a anser to your mickey mouse I'd shove it
15 October 2025
Unprompted review
Just don’t play it
Just don’t play it , Dont play any site there all the same RGN don’t exists they have to say it does , you will always be down on every site , And if your not you won’t get any good wins . It’s as simple as that , They have all the control on the site for wins and loosers
15 October 2025
Unprompted review
Reply from Casumo
Dear Kez,
Thank you for sharing your feedback.
Casumo is a fully licensed and regulated online casino, operating under strict oversight from reputable gaming authorities. All games at Casumo are provided by independent, industry-leading suppliers and use certified Random Number Generator (RNG) technology to ensure completely fair and random outcomes.
We appreciate you taking the time to share your thoughts. If you would like us to review your gameplay or provide further details about a specific game round, our Support Team is available via Live Chat or email, and will be happy to assist.
Kind regards,
Nikka
Casumo
They wouldn't let me withdraw my money
They wouldn't let me withdraw my money. I spent 4 days in there online chat. They were saying I needed photo identification so they could verify my account. They kept saying its in terms and conditions. So I checked the terms and conditions. They actually broken there own terms and conditions. They've been fined and warned by the commission before. The condition I got them on was 9.2 terms and conditions.
If you've had problems with these check the terms and conditions they've probably broke there own. If they have broken them. You want to report them.
AVOID THIS CASINO. TERRIBLE
IF YOU'VE SIGNED UP TO THIS SITE CHECK TERMS AND CONDITIONS 9.2. I THINK YOU'VE BREACHED IT WITH 1000s OF PEOPLE
13 October 2025
Unprompted review
Won over £3,400 and they rejected withdrawal.
I recently played at Casumo and won over £3,400 using bonus funds from their welcome offer. My gameplay was genuine — mostly slots.
After completing wagering requirements, my winnings were confiscated and my withdrawal denied. Casumo stated I breached bonus terms — but some of the terms they quoted in their email don’t appear anywhere on their own website. My legal advisors have also checked this thoroughly.
The published terms clearly state that the maximum allowed bet is £5 per spin or £0.50 per bet line. I never exceeded this limit. Since UK law also caps slot spins at £5, it’s hard to see how I could have broken that rule.
It feels as though Casumo may be applying unpublished terms to justify withholding valid winnings. I’ve raised a formal complaint and been told to wait up to 8 weeks, which seems excessive given the clarity of the issue.
I hope Casumo reviews this case transparently and resolves it fairly. I’ll update this review once it’s resolved.
12 October 2025
Unprompted review
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