Castle Green Homes Reviews 

552
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the sales and on-site staff for being extremely welcoming, friendly, and supportive throughout every step of the home-buying journey. Many people also appreciate the clear communication, noting that the team is always ready to answer questions and provide reassurance without making anyone feel rushed. Some reviewers were not happy with the after-sales care, pointing out that unfulfilled promises and major unresolved house defects caused significant stress and frustration. A few consumers also mentioned experiencing slow communication, poor responses, and long delays when trying to get necessary repairs completed by the customer service team.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and professional throughout the entire process. Reviewers... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are welcoming, helpful, and... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives are helpful,... See more

Location

Customers had positive experiences with location and layout, highlighting plenty of open green spaces and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ellis & Kelly were super helpful and supportive during our sale and move to Trevalyn Meadows. All house moves are stressful, but it was great having them there to help with our process - it really f... See more

Company replied

Rated 5 out of 5 stars

We have just moved in to our new house in Colwyn Bay and love it. The team on site are great and support you really well often going above and beyond to help the move. Willow ( the system where you ma... See more

Company replied

Rated 5 out of 5 stars

I’ve been really impressed with the sales team throughout my new home purchase. They’ve been incredibly helpful, friendly and knowledgeable, always taking the time to answer my questions without ever... See more

Company replied


Company details

  1. Home Builder
  2. Construction Company
  3. Housing Development
  4. Real Estate Developer

Written by the company

Castle Green Homes is a 5-star rated housebuilder delivering exceptional new build homes across North Wales and the North West of England. With decades of experience in the residential property sector, we pride ourselves on creating beautifully crafted, energy-efficient homes that blend traditional design with cutting-edge construction methods. Whether you're a first-time buyer, growing family or downsizer, Castle Green Homes offers a wide range of new build homes for sale to suit every lifestyle and budget. Our developments are located in some of the region's most desirable areas, including Cheshire, Merseyside, Wrexham, Flintshire and Conwy. From charming villages to vibrant towns, our locations are carefully chosen to offer residents a balanced lifestyle. Every Castle Green home is thoughtfully designed to maximise space, comfort and functionality, with flexible layouts, stylish interiors and sustainable features that support low-maintenance and low-energy living. Our homes come with a high specification as standard, and we offer a range of incentives including Easy Move and Help to Buy Wales (subject to eligibility), making your move as smooth and affordable as possible. As a trusted UK housebuilder with a strong local presence, we are proud to support local jobs, suppliers and tradespeople—bringing long-term value to the communities we serve. Many of our team live in the very places we build, giving us a deep understanding of local needs and a personal commitment to quality. Our customer-first approach has earned us a reputation for reliability, transparency and aftercare. With excellent Trustpilot reviews and a loyal customer base, Castle Green Homes is recognised for delivering not just houses, but homes people love to live in. If you're searching for a new build home in North Wales or the North West of England, look no further than Castle Green Homes. Explore our current and upcoming developments in Buckley, Abermorddu, Daresbury, Rossett, Congleton and beyond. Discover why so many people are choosing Castle Green Homes for a better way to live. Castle Green Homes – Built for life, built around you.


Contact info

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4.7

Excellent

TrustScore 4.5 out of 5

552 reviews

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4.7

All reviews

(552)

308 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Company

We bought our new Castle Green home on Orchard Place in Thornton.

They've been brilliant in helping us with the move with Bianca and Donna in the sales team always available.

Once we moved in they have a true desire to make the customer happy. Peter, the site manager, has been looking to resolve the snags quickly and to a high standard.

Overall they have been superb!

19 December 2025
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Reply from Castle Green Homes

Thank you so much for taking the time to share such a lovely review.

We’re delighted to hear how positive your experience has been at Orchard Place, Thornton. We hope you’re settling in well and enjoying your new Castle Green home.

Thanks, Team CGH

Rated 5 out of 5 stars

Really helpful and friendly sales…

Really helpful and friendly sales assistant and good size , value for money homes.

11 January 2026
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Reply from Castle Green Homes

Thank you so much for your feedback. We’re delighted to hear that you found our sales team helpful and friendly, and that you liked our homes. We hope you enjoyed your visit and look forward to welcoming you back soon!

Kind regards,
Team CGH

Rated 5 out of 5 stars

We had an excellent viewing experience…

We had an excellent viewing experience with my family. The executive took the time to explain everything in detail and patiently addressed all our questions. We really liked the overall site, layout, and quality of construction. Thank you.

17 January 2026
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Reply from Castle Green Homes

We’re delighted to hear that you and your family enjoyed your viewing. Thank you for taking the time to share your positive feedback and we hope to see you again soon.

Thanks, Team CGH

Rated 5 out of 5 stars

Great team

Donna and Bianca were amazing to help with every detail.

17 January 2026
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Reply from Castle Green Homes

Thank you for your kind words. We’re delighted to hear that Donna and Bianca were amazing and helped with every detail. We hope you’re now enjoying your new home and wish you every happiness there.

Thanks, Team CGH

Rated 5 out of 5 stars

Great service

As we celibate some 14 months with Castle Green as anticipated and advised some minor cracks appeared in the expected places.
Took a few snaps and put them on the user friendly app. Contacted within 24 hours and date confirmed, we were very happy to meet Daniel who never stopped for two days. Dan even identified areas I hadn’t noticed. Very happy with the service . And thanks to Rachel for coming back to use so quickly.

15 January 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for your kind feedback. We’re pleased to hear you found our aftercare process smooth and responsive. Daniel and Rachel will be delighted with your comments. We really appreciate you taking the time to share your experience.

Kind regards,
Team CGH

Rated 5 out of 5 stars

Helpful from start to finish

Buying a home can be extremely stressful, especially for the first time buyer. With Castle Green Homes at BWV, we were lucky to have both Sally and Hilary guide us from start to finish. From show home viewings and multiple plot visits, we were never rushed and allowed to see things as the building site was continually developing. Both Sally and Hilary made the process enjoyable giving their snippets of wisdom and always very quick to respond to phone calls and e-mails. We are grateful for their help and support in buying our new home.

5 January 2026
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your lovely review! We completely understand that buying a home, especially for the first time, can feel overwhelming, so we’re delighted that Sally and Hilary were able to make the process smooth and enjoyable for you. We’ll be sure to pass on your kind words to them. They’ll be thrilled to hear how much their guidance and support meant to you. Congratulations again on your new home, and we hope you create many happy memories there!

Kind regards,
Team CGH

Rated 5 out of 5 stars

We love our new home

Our experience of buying our home at Bridgewater View has been really positive, the team of Sally, Sian and Hilary have been friendly and efficient and really good at communicating and responding. We chose the house and moved in within less than a month. Our move in was smooth. We have only small snags and these are being handled quickly by Joe. Would fully recommend. Thanks to the whole team!

17 December 2025
Unprompted review
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Reply from Castle Green Homes

Thank you for sharing your lovely feedback. We’re so pleased to hear that you’re enjoying your new home and that your move was a smooth and positive experience. It’s great to know everything has been well supported, right through to after you moved in.

Thank you for recommending us, and we wish you many happy years in your new home!

Thanks, Team CGH

Rated 5 out of 5 stars

New home review

Myself and my partner moved into our first home on the 18th December 2025, everyone has been so helpful, Hilary and sally have been amazing and the builders have been fab!
Such a easy move with plenty of support!
The house is everything and more perfect for our first home!

1 January 2026
Unprompted review
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Reply from Castle Green Homes

We’re delighted to hear that your move into your first home was such a positive experience, especially with the support from our team – we’ll be sure to pass on your kind words.

Congratulations on your new home, and we wish you and your partner many happy years making memories there!

Thanks, Team CGH

Rated 5 out of 5 stars

With thanks to Carl

Thank you to technician Carl who attended my castle green home in Daresbury to fix some issues with a shower leaking. We are delighted with the job and it looks fantastic.
Throughout he was very professional and reassuring. Cheers Carl, Castle Green are lucky to have you.

6 January 2026
Unprompted review
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Reply from Castle Green Homes

Thank you for taking the time to share your feedback. We’re delighted to hear that Carl was able to resolve the issue with your shower and that you’re pleased with the finished result. We’ll be sure to pass on your kind words to him as he’ll really appreciate them. Thank you for choosing Castle Green Homes and we wish you many happy years in your home.

Thanks,
Team CGH

Rated 5 out of 5 stars

Great experience

Myself and my partner visited orchard place last week to have a look around the site and show homes.
We found the quality of the build and the layout of the site fabulous.
We found Donna to be exceptionally helpful, friendly and informative. She was also a perfect blend of helpful whilst not overbearing. We were very happy with our first experience of Castle Green.
Regards
Karen

29 December 2025
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Reply from Castle Green Homes

Thank you, Karen, for taking the time to share your feedback. We’re delighted to hear you enjoyed your visit to Orchard Place and were impressed with the quality of the homes and the layout of the development. It’s also lovely to hear that Donna made such a positive first impression, we’ll be sure to pass on your kind comments to her!

Thanks, Team CGH

Rated 5 out of 5 stars

Hilary and Sally were AMAZING.

Hilary and Sally were AMAZING.

Throughout our experience with Castle Green to buy our first home, Sally and Hilary have been incredible. From mortgage acceptance through to keys handed over, it's been a perfect experience for us being first time buyers.
I can't thank them enough for being super kind as well as supportive!

18 December 2025
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your lovely feedback. We’re really pleased to hear you had such a positive experience and felt supported throughout your journey. Wishing you all the best as you settle into your new home!

Thanks, Team CGH

Rated 3 out of 5 stars
Castle Green Homes logo

Reply from Castle Green Homes

Thank you for your feedback. We’re sorry to hear this and appreciate you taking the time to let us know. We’ll share your comments with the team to help ensure we offer a warm and welcoming experience for all visitors.

Thanks,
Team CGH

Rated 5 out of 5 stars

Orchard Place

Excellent experience through the buying process and then finally moving in.
Donna & Bianca have been brilliant throughout the sale process and Chris (site manager)has been amazing during the moving in process.

25 December 2025
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Reply from Castle Green Homes

Thank you for sharing your experience. We’re so pleased to hear that the process of buying and moving into your new home went smoothly and that you felt well supported along the way.

We wish you every happiness in your new Castle Green home 🏡

Thanks, Team CGH

Rated 5 out of 5 stars

New build review…

We had an amazing experience from start to finish! When we first walked in and Ellis showed us around a replica of the final Henley which was on sale, we fell in love straight away and paid to secure the plot! The whole experience from then was so smooth! We were told we would be in before Christmas and that we were! Goff looked after us from there and always was willing to go the extra mile and help us with any questions we had! When we first walked in to the property, we couldn’t believe how well it looked as you always hear about new builds but the standard in which castle green live up to certainly was met with our home! There was obviously a few snags but nothing that can’t be easily fixed!
Overall, we can’t thank Ellis, Rihanna and Goff enough for such excellent customer service and making our move to our first house such a memorable experience!

19 December 2025
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Reply from Castle Green Homes

Thank you for your kind review. We’re really pleased to hear that you had such a smooth and positive experience from your first visit through to moving into your new home.

Thank you for choosing Castle Green, and we wish you every happiness in your new home 🏡

Thanks, Team CGH

Rated 5 out of 5 stars

Sally was incredibly helpful

Sally was incredibly helpful, friendly and made my whole family feel welcome. The show homes are absolutely stunning too.

23 December 2025
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Reply from Castle Green Homes

We're happy to hear that the team made your family feel welcome! We appreciate your kind words and are so glad you enjoyed the show homes.

Thanks, Team CGH

Rated 5 out of 5 stars

A genuinely people first experience

We visited Castle Green at Llys Coed for an unscheduled viewing and were immediately put at ease by Carol.
She was warm, welcoming and non judgmental, and gave us real belief that we could actually do the deal.
We were not ready to buy straight away and simply wanted to test the market and see what was available. Despite that, Carol treated us with genuine interest and no pressure, which was refreshing.

Within six weeks we had our keys, and Heather was equally kind and supportive throughout the process. Together Carol and Heather make an excellent sales team who are knowledgeable, reassuring and genuinely helpful.

15 December 2025
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Reply from Castle Green Homes

Thank you so much for taking the time to share your experience. We’re absolutely delighted to hear how welcomed and supported you felt during your visit to Llys y Coed.

Congratulations on your new home, and thank you again for choosing Castle Green. We wish you every happiness as you settle in 🏡

Thanks, Team CGH

Rated 1 out of 5 stars

Getting sick of these lot ruining green…

Getting sick of these lot ruining green space in north Wales. They seem hell bent on destroying every lovely green field around.

22 December 2025
Unprompted review
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Reply from Castle Green Homes

We understand that any new development can be a sensitive topic. It’s important to note that we only build on land that the local council has identified as suitable for development through their Local Development Plan. These plans go through extensive consultation and assessment to balance new homes with protecting the environment and local needs. We also work closely with councils to include green spaces and biodiversity measures within our developments wherever possible.

Thanks,
Team CGH

Rated 5 out of 5 stars

Well explained

Well explained

13 December 2025
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Reply from Castle Green Homes

Thank you for your review. We always aim to make everything clear and easy to understand, so it’s great to hear this was your experience.

Thanks, Team CGH

Rated 5 out of 5 stars

Heather and Laura have been great and…

Heather and Laura have been great and made the process of buying a house at Hawthorn Meadows enjoyable and stress free. I’m only up to the exchange stage, but I can’t foresee any issues to completion given my experience so far. Would highly recommend.

11 December 2025
Unprompted review
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Reply from Castle Green Homes

Thank you so much for your wonderful feedback. We're delighted to hear that Heather and Laura have helped make your home-buying journey at Hawthorn Meadows enjoyable and stress-free so far. Reaching exchange is a big milestone, and we’re thrilled the experience has been such a positive one.
If there’s anything you need as we work toward completion, we’re always here to help.
Thanks,
Team CGH

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