Had a minor issue with a freestanding bath mixer tap purchased over a year ago. Emailed today. Received an immediate and very helpful response from lovely Zoe. No quibbling. Replacement parts on way.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything about the cast iron bath company has been a positive experience. They had everything we needed in polished nickel (which can be tricky to find) and in stock at short notice. The customer se... See more
Company replied
Cast Iron Co were prompt and articulate from the off. I’ve previously used other online bathroom suppliers who all pale into rubbish compared to this bunch. The responsiveness and care was quite exce... See more
Company replied
This is the only company I’ll ever buy a shower or taps from for now onwards. They are the nicest, kindest company I’ve ever bought from. Nothing is too much trouble, they are quick to reply and reso... See more
Company replied
Company details
About The Cast Iron Bath Company
Written by the company
About The Cast Iron Bath Company
The Cast Iron Bath Company is a leading supplier of bathroom fixtures and fittings with specific focus on providing products in a large range of finishes and colours. Brassware is available in Chrome, Polished Nickel, Brushed Nickel, Polished Brass, Brushed Brass and Matt Black; Baths can be painted in any colour of choice; and Concrete Basins are available in a large range of popular colours.
We are really excited to share our range of unique product designs and our team of experts are always happy to answer questions and give guidance. You can reach us on 01723 585896.
Established in 2006, we are a family owned business who take pride in the quality of products supplied and our personal approach to customer service.
Our Mission
Our purpose is simple - we want to enable our customers to create the bathroom of their dreams in a time-frame that matches their needs.
We maintain a high-availability approach to stock levels in our own product lines. Our own brand taps, showers and concrete basins are available for next day dispatch and baths are often available within 3 days unless custom painting is required, in this case then our lead times are 7 to 10 days. Visit our website for more details.
Quick Links
Contact info
Aurora House, Hopper Hill Road, YO11 3YS, Scarborough, United Kingdom
- 01723 585896
- sales@castironbath.co.uk
- www.castironbath.co.uk
4.8
Excellent
522 reviews
Replied to 80% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, product was initially out of stock, but they kept me informed and accommodated my requests. Timing of replacement stock was accurate.
19 December 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Beautiful products and awesome customer…
Beautiful products and awesome customer service!
28 November 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from Becca, we will certainly pass on your feedback! Lol! We really appreciate you taking the time to leave your positive feedback!
Everything was great
easy ordering, questions answered quickly. Competitively priced. Great service.
9 December 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Excellent service
Order processed very quickly. Good communication. Would always buy from The Cast Iron Bath Company
26 November 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
We haven’t unwrapped it yet as the…
We haven’t unwrapped it yet as the builders haven’t finished the room yet. The the delivery went smoothly. But it’s very heavy !!!!
28 November 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
The Cast Iron Bath Company truly…
The Cast Iron Bath Company truly impressed with their outstanding products and service. I ordered a complete suite last minute, and their team went above and beyond to ensure it arrived on time for my build. The quality of the bath, sink, toilet, and taps is exceptional, with everyone from friends to my plumber praising their beauty and ease of installation. Although a minor invoicing error delayed shipment, the superb customer service and craftsmanship more than compensated for it. The bath, a stunning centerpiece, promises durability that rivals any acrylic option I've seen. Despite higher prices, the value in quality and support is undeniable. Thank you, The Cast Iron Bath Company!
24 October 2024
Unprompted review
Reply from The Cast Iron Bath Company
Thank you for leaving your lovely review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Super company to deal with
Super company to deal with. Ordered the Calder shower range and Tamar toilet. I had an issue with payment which was a tad frustrating. When I spoke to Zoe she was fantastic. Very professional and advised that their fraud system is sensitive so any slight anomalies with how my address was written would be refused. She explained the payment hadn’t been taken and would be returned to my bank account immediately, my bank was showing that payment had been taken twice! She was able to help me with making a successful payment and proceeded to send the items out next day. All perfectly packaged and items super quality and look great. Professional delivery service too. Very happy and a great example of a bathroom company doing it well.
27 November 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from Zoe and the team at the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback! We will pass on your lovely words to Zoe!
Customer service was great but the seat…
Customer service was great but the seat arrived damaged but once you break the seal of the packaging you can not return so we are out of luck which is very disappointing.
27 November 2024
Reply from The Cast Iron Bath Company
Thank you for taking the time to leave your review. We can see that Zoe spent some time getting the correct seat to fit your toilet. Please contact our customer service team if you wish to request a replacement. We are so pleased you are happy with the service you received from Zoe and appreciate you taking the time to leave your positive feedback!
CIBC were extremely helpful from start…
CIBC were extremely helpful from start to finish and accommodated storing our products until they were needed. Super quality items with which we couldn’t be happier. Would highly recommend
26 November 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
trustworthy and professional
The cast iron bath company have excellent products and superb customer services. A trustworthy and professional company.
28 November 2024
Unprompted review
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Great customer service and super fast…
Great customer service and super fast delivery.
15 November 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
The bath is very nice
The bath is very nice. The wooden crate it came in was ridiculously heavy which meant we had to unpack it on the verge. Some people don’t live in places with pavements
11 November 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the bath you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
Great customer service.
Zoe was very helpful with great customer service skills. The products are amazing too !
5 November 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from Zoe and the team the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
I had a very disappointing experience…
I had a very disappointing experience with this company. I attempted to make an online purchase, but their digital system was extremely problematic. First, I tried to pay with my credit card, which was refused but still resulted in a charge. I then switched to PayPal, only to face the same issue—my purchase was refused but I was still charged.
Seeking a resolution, I called their customer service, hoping to finalize my order without any further delays. Unfortunately, the process took another day, and I discovered that I had been charged three times. When I reached out to them for help, the representative was unhelpful and insisted that I resolve the issue with my bank, rather than taking responsibility for the errors on their end.
Overall, this experience was incredibly frustrating and stressful. The lack of professionalism and support was disappointing, and I will not be using their services again in the future.
28 October 2024
Reply from The Cast Iron Bath Company
Dear Andre
Thank you for taking the time to leave a review.
We sincerely appreciate your feedback and understand your frustration regarding your purchase experience. After reviewing your case, we can see that our sales team informed you that you had made the purchase twice—once online and once directly with a sales member. Unfortunately, the representative you spoke to on the telephone regarding your refund was not aware of this at the time.
We can confirm that your refund was issued, and we sincerely apologise for any inconvenience this caused you. Your experience is important to us, and we truly appreciate your patience and understanding.
10/10 Service
We ordered a spare part for our shower and it was supplied very quickly and without any hassle. Cast Iron Bath Company have always been a pleasure to deal with
24 October 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
We are delighted with our new Falmouth…
We are delighted with our new Falmouth bath. It is everything we hoped for, the enamelling and painting are immaculately finished. It is just the right style and size for us. Customer service was very good, with prompt responses to our questions.
14 October 2024
Reply from The Cast Iron Bath Company
Thank you for leaving your review of the products and service you received from the Cast Iron Bath Company. We really appreciate you taking the time to leave your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.