Cass Brothers Reviews 14

TrustScore 3.5 out of 5

3.3

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Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler
  3. Kitchen Supply Store

Information provided by various external sources

A Huge Range of Bathroom & Kitchenware to Suit Your Renovation Needs | Australia Wide Delivery | Price Match Guarantee - Shop Online Now & Save


Contact info

3.3

Average

TrustScore 3.5 out of 5

14 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Thank you Emily!!

Amazing and experienced staff assistance! Thank you staff member Emily for your amazing customer service and going above and beyond in helping me with my various bathroom solutions! Products at this store are great but the assistance gives this place the edge!!

25 February 2026
Unprompted review
Rated 1 out of 5 stars

Hard work, never again

Hard work, never again. Customer service is down the toilet. So many emails & phone calls after placing an internet order & waiting close to a month for my order of 3 items in Nov 2025. Turns out they can’t supply 1 of the items. I only found this out by phoning the company. No replies to my emails asking when my order would be posted. Phoned Cass Brothers at least 6 times, chasing this order, asked them to post the 2 items in stock & refund the 3rd. Then nothing happened. No follow up. More calls. Finally got them to post the 2 items in stock. Achieving that took 3 calls speaking with a different person each time. Then I was told that the 2 items were being sent over to the Waverley store of which I am hundreds of kms from & never requested. My order was for the items to be sent to my home address. Have received the 2 items in stock a month after ordering so their postage timeframes can’t be believed. Total shambles. Never again. In the middle of a bathroom renovation & I need these items. Zero care from this business.

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Do not use Cass Brothers

Ghosted when in need and lied to all the way, the bath we purchased ultimately did not fit due to changes needed to our plumbing configuration. We asked if we could return it and purchased another to be swapped on delivery if the 2nd. Thry agreed. But... They did not take the original and refused to accept it even after agreeing we could return it ourselves at a cost of $150 to get it there only to have to pay $150 to bring it straight back or it be left on the street.

We are now staring down a min $900 loss and trying to sell it on the 2nd hand market. Never again.

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Customer service

The product came with broken Heat Lamp so I took a photo send it to them and got replacement in couple of days. I think its great customer service.

7 August 2025
Unprompted review
Rated 1 out of 5 stars

Product no show, no refund

Ordered a product, told me it would be dispatched in 5-7 days. 14 days later, no product, no response to emails, in fact a bounce back on one, and no response to online chat. Asked for refund and got no response.

3 June 2025
Unprompted review
Rated 5 out of 5 stars

Great Staff

Appreciate staff explaining the different options and price matching another store.

31 March 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a shower head

I ordered a shower head. It was confirmed in stock. However after almost two weeks it hasn’t even been dispatched. Nor is there any reply to my email.

Very poor service.

20 October 2024
Unprompted review
Rated 5 out of 5 stars

Cass Brothers Bathroom Plumbing

Ordered via Internet my Bathroom Taps and Shower set,
Internet I found easy to use. Well designed.
Mark rescued me when extra parts were needed to install tap, brought my budget over what I could afford.
without his expertise I would of been in a right pickle.
Thank you Cass Brothers for your knowledgeable staff,

23 June 2021
Unprompted review
Rated 1 out of 5 stars

Bad egg in the spares department? Tried to sell $100 spare part for $500 ...

Went in as they were closing on New Years Eve for a replacement Grohe Dal toilet flush mechanism (took in the faulty one) - a slightly complex plastic thing. It's expensive they said, and then told us $499. We expressed surprise, but the person said no, that's the price. Two of us heard the same thing, so we were not just mishearing..

Looked them up on the web and the same Grohe mechanism is widely available on the web at $99 (plumbing spares company in Sydney), and similar prices mail order eg. in the UK.

We've bought stuff from Cass Brothers before and like the shop, but watch out, there may be a bad egg in the spares department ...

4 January 2021
Unprompted review

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