It was a good experience from the first person we talked (Millie) she then passed us onto (Katy) who led us through the process professionally and patiently she was more than helpful. We then pas... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Craig was friendly and knowledgeable. He helped me review my current policy and made adjustments as required. Excellent customer service throughout the phone call. Documents came through via email... See more
Company replied
We have been using Caspian for the last 7 years, and Mark has been our account manager since day 1, he has been given expertise advice in which covers is better for us and for our growing family. 100... See more
Company replied
It was calming and friendly voice from Scott Gibson.He always explained it clearly to me if I didn’t understand the question and He calmly repeat the question and he calmly wait for my answer.Reward... See more
Company replied
Company details
- Business Insurance Company
- Insurance Broker
- Key Man Insurance Company
- Life Insurance Agency
- Personal Insurance Company
- Shareholder Protection Company
Written by the company
Caspian Insurance, owner of the viral brand, IGotCover, is a UK-based award winning life insurance and business protection broker. With over a decade of experience helping families and business owners protect their business, their people, and their financial future. We work with businesses across a wide range of industries and sizes, taking time to understand each client's specific risks and objectives before recommending practical, tax-efficient protection. Our advisors are experienced, straightforward, and focused on getting the right cover in place. If you have a question or want to understand your options, our UK-based team is always happy to help.
Caspian Insurance
Written by the company
- Financial Protection For Your Family's Future
- At Caspian Insurance, we work hard to provide the best cover for each customer’s individual circumstances at a competitive rate.
Experts in Life Insurance
Our advisors are fully trained in financial protection
No call centres, no jargon. Just a team of experienced advisors dedicated to providing a customer centric approach.Their extensive industry knowledge means that they can provide you with the best policy options for your life protection.
Contact info
Tower 12, 18-22 Bridge Street, Spinningfields, M3 3BZ, Manchester, United Kingdom
- 0808 275 0584
- info@caspianinsurance.co.uk
- www.caspianinsurance.co.uk
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a really positive experience with…
I had a really positive experience with Caspian Insurance. They helped me change my insurance policy and made the whole process really straightforward. Katy, who I spoke to, was especially helpful and friendly she explained everything clearly and made sure I understood my options without any pressure.
Great service and very easy to deal with, would definitely recommend
17 March 2026
Unprompted review
Reply from Caspian Insurance
Hi Shannon,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
We are so glad you are happy with our service. Thank you for your 5-star review!
Reneiss,
Caspian Customer Care Team
Very good customer service
Very good customer service. Luke made everything simple and easy to understand.
17 March 2026
Reply from Caspian Insurance
Hi Joseph,
thank you for taking the time to leave us a 5-star review!
Reneiss,
Caspian Customer Care Team
Great service
easy, quick and great service. Robyn Nicholls was handling our request and did so in a professional and effective manner. She explained everything incredibly simply and would highly recommend Caspian and Robyn. Many thanks
17 March 2026
Unprompted review
Reply from Caspian Insurance
Hi Jack,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Reneiss,
Caspian Customer Care Team
It is the sales person Liam who is a…
It is the sales person Liam who is a great , professional and knowledgeable man. He did a great job. Bravo to him
16 March 2026
Reply from Caspian Insurance
Hi Sim,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Reneiss,
Caspian Customer Care Team
Profesional service
Profesional service, not pushy, patiently explained options and was thorough in asking questions.
16 March 2026
Reply from Caspian Insurance
Hi Adaora,
We are so glad you are happy with our service. Thank you for your 5-star review!
Reneiss,
Caspian Customer Care Team
Great deal, smooth service.
Knowledgeable staff member, Lewis was polite and got me a great deal.
12 March 2026
Reply from Caspian Insurance
Hi Harvinder,
Thank you for taking the time to leave us a 5-star review!
Reneiss,
Caspian Customer Care Team
Katy was very helpful in finding the…
Katy was very helpful in finding the perfect insurance plan for us. She explained everything clearly and was extremely understanding.
13 March 2026
Reply from Caspian Insurance
Hi Monish,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
Reneiss,
Caspian Customer Care Team
Thank you Nathan
Putting your finances in order can be a daunting task but Nathan Smith gave excellent advice and made the long process of applying for life insurance so much easier. Thank you Nathan
11 March 2026
Unprompted review
Reply from Caspian Insurance
Hi Donita,
We are so glad you are happy with our service. Thank you for your 5-star review!
Reneiss,
Caspian Customer Care Team
Reply from Caspian Insurance
Hi Carol,
Thank you for taking the time to leave us a 5-star review!
Reneiss,
Caspian Customer Care Team
Poor customer service!
Price promise failure.
Took out life insurance policy with alleged price promise that the monthly payments would never increase. However not so, every year the policy has increased, currently double the price than originally agreed.
Despite complaints by email and telephone. Im still waiting on resolve.
In process of cancelling policy!
3 March 2026
Unprompted review
Reply from Caspian Insurance
Hi Joyce,
Thank you for your review. We’re sorry to hear that you’re unhappy with your experience.
Your policy includes an indexation option, which increases the level of cover each year to help maintain its value over time. When the level of cover increases, the monthly premium also increases in line with the updated level of cover and the policy terms. We will be in contact today.
Reneiss,
Caspian Customer Care Team
Reply from Caspian Insurance
Hi Irene,
Thank you for taking the time to leave us a 5-star review!
Reneiss,
Caspian Customer Care Team
Kegal good ambassador but too many…
Kegal good ambassador but too many emails to cope with
3 March 2026
Reply from Caspian Insurance
Hi William,
We appreciate you taking the time to review our service! We would love to know what we could do to improve our experience to a five-star rating for you. Please get in touch with us at info@caspianinsurance.co.uk to let us know.
Reneiss,
Caspian Customer Care Team
Highly recommend
Robyn explained everything so clearly and was super patient. Would highly recommend caspian. I received the best cover possible and with ease.
5 March 2026
Reply from Caspian Insurance
Hi Kieva,
We are so glad you are happy with our service. Thank you for your 5-star review!
Reneiss,
Caspian Customer Care Team
Fantastic Experience
James was absoultely lovely couldnt have asked for a nicer person the process was simple and understandable
Im very happy to be with such a fantastic company.
5 March 2026
Reply from Caspian Insurance
Hi Aaron,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
Reneiss,
Caspian Customer Care Team
Craig was extremely helpful in…
Craig was extremely helpful in organising my policy for me, explained everything clearly. Friendy, professional and polite.
Made the whole process easy.
23 February 2026
Reply from Caspian Insurance
Hi Lynsey,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Reneiss,
Caspian Customer Care Team
Carl Thompson in Customer Service was a…
Carl Thompson in Customer Service was a very exceptional insurance guy who helped me in every way possible to get a life cover. It took us a few months to get there because of retrieving medical reports etc, but he managed to find me a broker who accepted my application. Very satisfied and will recommend to anyone who is thinking of taking life cover.
4 March 2026
Unprompted review
Reply from Caspian Insurance
Hello Summer,
Thanks for leaving us a 5-star review!
We are really glad to hear that Carl was able to help and find the right insurance for your circumstances, and that you were happy with our overall service!
Jake
Caspian Customer Care Team
I had a teams call with the lovely Mishel
I had a teams call tonight with the lovely Mishel what an asset to any company thankyou for being so warm and Friendly.
2 March 2026
Reply from Caspian Insurance
Hi Thomas,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Reneiss,
Caspian Customer Care Team
Sean was very attentive and patient…
Sean was very attentive and patient allthe way through and ended up saving me money on an unnecessary poligy
2 March 2026
Reply from Caspian Insurance
Hi Charles,
It is great to hear that you are satisfied with the level of customer service we offer here at Caspian!
Reneiss,
Caspian Customer Care Team
Nathan Smith guided us through the…
Nathan Smith guided us through the process. He was very helpful and efficient. He took time understanding our needs and suggested relevant products.
27 February 2026
Reply from Caspian Insurance
Hi Nupur,
We are so glad you are happy with our service. Thank you for your 5-star review!
Reneiss,
Caspian Customer Care Team
Caspian insurance
Myself and my partner recently used Caspian insurance to take out a new policy. Robbie Wilkinson was incredibly helpful and informative, guiding us through the process with such a friendly and personal touch. Thank you again Robbie!
26 February 2026
Unprompted review
Reply from Caspian Insurance
Hi Florence,
We are so glad to hear that we were able to help you find the right insurance for your circumstances and that you were happy with our overall service!
Reneiss,
Caspian Customer Care Team
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