Banner for Gran Madrid | Casino Online
Gran Madrid | Casino Online logo
Visit website

Gran Madrid | Casino Online Reviews 

251
•
TrustScore 3 out of 5

3.1

Online Casino or Bookmaker
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Online Casino or Bookmaker

About Gran Madrid | Casino Online

Written by the company

Gran Madrid | Casino Online es el operador nº1 de España con más de 40 estudios, 5.000 slots, ruletas en vivo y todos los mercados que estás buscando para hacer tus apuestas deportivas.

Además, accede a promociones exclusivas y ofertas especiales pensadas para que aproveches al máximo cada partida.

Un casino online seguro y fiable regulado por la DGOJ. Promovemos el juego responsable.

Contact info

Promotion box for Gran Madrid | Casino Online

Rompemos los bonos

Recibirás 30€ gratis solo por tu registro + 30€ una vez verificado.

3.1

Average

TrustScore 3 out of 5

251 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.1

All reviews

(251)

172 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Retirar es imposible mil documentos…

Retirar es imposible mil documentos días de esperas para que sigas apostando no jueguen en este casino

5 January 2026
Unprompted review
Gran Madrid | Casino Online logo

Reply from Gran Madrid | Casino Online

Estimado:

En primer lugar, asegurarte que estamos comprometidos con la transparencia y la honestidad en todas nuestras operaciones. Nuestro objetivo es brindar un servicio de calidad y resolver cualquier problema que surja de manera rápida y eficiente.

Sin embargo, si sientes que hubo una falta de claridad o un error, por favor, contacta a nuestro equipo de Atención al Cliente con los detalles de tu cuenta y la promoción en cuestión.

Queremos asegurar que todos nuestros jugadores tengan una experiencia justa y agradable, y agradecemos tus comentarios para ayudarnos a mejorar.

Gracias por tu comprensión.

Atentamente

Rated 2 out of 5 stars

Troppi bug con i bonus

Troppi bug con i bonus, esperienza frustrante.

26 August 2025
Unprompted review
Gran Madrid | Casino Online logo

Reply from Gran Madrid | Casino Online

Hola,
Lamentamos que tu experiencia no haya sido la esperada.
Queremos informarte de que todos los juegos disponibles en Gran Madrid están auditados por laboratorios independientes y que nuestra plataforma está autorizada y supervisada por la Dirección General de Ordenación del Juego (DGOJ), garantizando un entorno seguro, regulado y transparente.
Para poder revisar tu caso concreto y darte una respuesta personalizada, te invitamos a contactar con nuestro equipo de atención al cliente en soporte@soporte.granmadrid.es.
Un saludo,
Equipo Gran Madrid

Rated 1 out of 5 stars

I tell you how they operate!

I tell you how they operate. Win first time can’t withdraw office closed or something to that effect. Use all double up deposit options no bonus play just slow drag game play with minimal gains. Proper theifs no style just copy and paste. How they have the license to operate is just typically Spanish. No control just on the take. No algorithm just a take the cash slow play the bonus no chance of winning. Just don’t do it, better options and better play available. But beware Spanish on line gaming is the worst in Europe with very little chance of winning or even enjoying.
They are a cheap and illegal operation.
Go spend your cash elsewhere!!!

11 October 2024
Unprompted review
Show reviews in all languages. (251 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look