Cash For Your Wheels Reviews 

588
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being extremely polite, welcoming, and taking the time to explain every single step of the vehicle selling process thoroughly. Many consumers note that the overall customer service is efficient, transparent, and completely stress-free from start to finish. Some reviewers were not happy with the valuation process, noting that initial online quotes were significantly reduced when they arrived at the branch. A small portion of people felt that this unexpected practice led to a frustrating waste of time and lower financial offers than they originally anticipated.

What people talk about most

Staff

Customers report widespread satisfaction and appreciation regarding staff members, highlighting particularly... See more

Price

Users describe positive interactions with price, noting that they were generally happy with the fair and... See more

Service

Customers consistently note positive experiences with service, highlighting a smooth, quick, and stress-free... See more

User experience

Clients share positive opinions on user_experience, highlighting a consistently smooth and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chris in Bridgend was fantastic. He guided us through the process of selling our elderly parents’ car in a completely stress-free way. He was open, honest, and professional throughout, and we felt we... See more

Rated 5 out of 5 stars

Would absolutely recommend selling your car with this company. The process was so easy and Gerald was so friendly and professional. They offered me £100 less than the online quote but it was completel... See more

Rated 5 out of 5 stars

Chris from the Bridgend branch explained the process well, talked through documentation needed for the car how the process worked. We had appointments with similar car companies, cancelled these... See more

Rated 5 out of 5 stars

Booked appointment with Chris in Pontprennau Cardiff. Looking to sell my daughters Kia Picanto as she was leaving for Uni. Chris made us feel really comfortable from the start, no pressure to sell, wi... See more

Company replied


Company details

  1. Car Dealer

Written by the company

Free online valuation. We buy any make, model, mileage in any condition. The smart way to sell your vehicle. Just a few simple steps... 1) Enter your reg number in the box and we’ll ask you some simple questions about your car or van. 2)If you're happy with our valuation, then book an appointment at your local branch. 3) If you’re happy to proceed, we’ll take your vehicle off your hands and pay the money into your bank account


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

588 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(588)

63 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good Natured Negotiation

Met Steve at Redwood House Bristol where he inspected and test drove my mint condition Fiesta in the midst of an appalling downpour. Steve was satisfied and we sat down to haggle. I found Steve polite, respectful but also resolute with his best offer! Its clear the on-line price is "optimistic" and, after some good natured bargaining I reluctantly accepted his offer(10,5% below the on-line quote) providing he gave me a lift to the nearest bus stop! He did this willingly and good natured, Funds arrived in my account 5.45pm the next day

27 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

First of all Steven gave us a clear idea of an appropriate price and why, and was very professional and helpful throughout. Far better service than we received from similar companies. Oh and the price was more competitive than offered elsewhere, so excellent result and service. Thankyou!

23 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Fair price offered when selling a car. Customer Service has been really good, quick process and reliable business. Overall it has been a fantastic experience! Steven has been the best with the service,so friendlyand responsive!!!

22 March 2024
Unprompted review
Rated 1 out of 5 stars

Targeting the desperate

Valuation of £9000, when I arrived they claimed it was a different vehicle (recognised by their system via the reg plate) and said because of this and because it needed a service (disclosed) they would offer half…and that no one would offer more. I had half a dozen offers much closer to the asking price. Utter waste of my time.

14 March 2024
Unprompted review
Rated 1 out of 5 stars

Despicable tactics towards vulnerable customers

My daughter took a ford fiesta to this company to sell with an initial valuation if £4850 and then advised there was an issue with first gear and dropped the valuation down to £3850, having reluctantly settled for this amount was then called by Cash for your wheels offering £1600 as they claimed the gearbox was faulty.

I work for a leading national breakdown company and I checked this vehicle over and did a test drive and there were no major issues including the gearbox. This company clearly thought that they could rip off a vulnerable young lady and believe that to be totally acceptable. I believe that the actions of this shameful company is despicable and bordering on fraudulent.

14 March 2024
Unprompted review
Rated 1 out of 5 stars

Won’t take a log book under 6 months old, beware…

Really upset that we had over 2 hours travel to be told they couldn’t buy our car as the log book was under a certain age, I understand if that’s a rule but there was no indication that any of this would be an issue on the FAQ page or the confirmation email. Waste of a day for us.

EDIT: I can see a reply from the customer service team saying they can find no record of me. Probably as they have called me ‘Mr N’ and my last name doesn’t start with an N, nor am I a Mr……

9 March 2024
Unprompted review
Cash For Your Wheels logo

Reply from Cash For Your Wheels

Hi, Mr N,
We take these matters very seriously, unfortunately , we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from your name in our records. If you were a client of ours , we would like to investigate this issue further, please contact George on 01656808055 so that we can resolve this issue immediately.

Kind regards


George (Customer Relations)

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