Cash Converters Australia Reviews 

1,424
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely polite, highly supportive, and always ready to explain all available borrowing options clearly to anyone who needs financial assistance. People consistently mention the exceptionally fast response times and the remarkably smooth, user-friendly online application process that makes securing a personal loan completely effortless from start to finish. Some reviewers were not happy with occasional technical hurdles, mentioning that the website occasionally failed to function properly or that recent platform updates made the application processing take slightly longer than usual.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their friendliness, great communication, and... See more

Service

People report positive experiences with service, highlighting fast and reliable support with quick loan... See more

User experience

Customers had positive experiences with user_experience, reporting a smooth, effortless, and fast application... See more

Customer service

Clients share positive opinions on customer service, highlighting quick responses and helpful support from... See more

Response time

Reviewers express high satisfaction regarding the quick response times and efficient communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From the very beginning when my daughter turned up in store @ West Gosford, & unfortunately was a little short of approval in the time cycle required, but suggested dad, me, The staff helped m... See more

Company replied

Rated 5 out of 5 stars

I know you're loans are expensive but when fund's are required quickly I really don't think cash converters can be beaten the staff were very friendly and helpful and left me feeling like they wanted... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of dealing online with Jo, Jewellery Consultant from Ballarat Store. Her email was very welcoming and very professional, still warm and accommodating. I called her and decided t... See more

Company replied

Rated 5 out of 5 stars

Staff were very helpful and they rush to help me as soon as possible. My application went through after I submit everything through. My experience with cash converters was really good and I can’t than... See more

Company replied


Company details

  1. #14 of 33 best companies in Non-Bank Financial Service
  2. #1 of 1 best companies in Pawn Shop
  3. #1 of 1 best companies in Second Hand Store

Written by the company

We’re proud to be one of Australia’s largest second-hand retailers, with over 900 dedicated staff members nationwide, committed to providing exceptional service and support, along with affordable personal finance solutions to give our customers freedom of choice. In 2025 we sold over 1.8 million second-hand items, bought 1.3 million items, provided pawn loans against 960,000 items, and approved over 130,000 cash loans for our Australian customers. With over 200 shop categories online and in-store, you’ll be surprised by what you’ll find. From jewellery to musical instruments, we’re all about giving pre-loved items a second chance at finding a new home. Seeing our community embrace ‘buying with confidence’ is the best reward for us, knowing we've kept our promises. Along with our second-hand retail business, we’ve also been making a difference in the lives of Australians for over 35 years in the personal finance sector. Our customers are at the heart of everything we do and it’s our mission to help find the right cash solutions. We act in accordance with the National Consumer Credit Protection Act (2009) and are trusted and responsible lenders who are here to help our customers.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,424)

1,084 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly staff

Friendly staff, positive attitude, quick to assist with any questions and very helpful through the application process.

29 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Thank you David, we're glad we could assist you along the process!
- Cash Converters Australia

Rated 5 out of 5 stars

Cashconvers

Cashconvers, very easy application fantastic helpful staff and very convenient

29 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Thank you for your feedback Kylie, we're glad you found the application process easy!
- Cash Converters Australia

Rated 5 out of 5 stars

I purchased a notebook from Cash…

I purchased a notebook from Cash converter at Modbury store on Tuesday, I always look online before I buy its very convenient as I'm a parapligic when I see something online I always ask for more pictures as I'm about 15km from the Modbuy store so its a taxi trip for me, I purchased the notebook online and store pick up. This is my 2nd large purchase from the modbury store and the item was exactly as the add said the staff were wonderful and being in a wheelchair I like to have a look in store incase there's something i missed, the modbuy store was very tidy and items clean and well payed out, I was surprised how friendly the staff were everyone of them, the. notebook I didn't haft to do a thing to it just signed into my MS acc load stuff I use and ithas not missed a beat, its a HP Victus gaming notebook in mint condition so I'm very pleased with it, I will buy again and I'd recommend there store

30 June 2026
Unprompted review
Cash Converters Australia logo

Reply from Cash Converters Australia

Hi Mark, thank you for the positive feedback! We're glad to hear that your experience exceeded expectations. We’ll pass your kind words on to the team.
- Cash Converters Australia

Rated 1 out of 5 stars

Danger - Not worth the impact on your credit

I applied to Cash Converters after reading their advertising that suggested they help people with less-than-perfect credit and consider more than just a credit score. Unfortunately, my application was declined, which left a hard credit enquiry on my Equifax file.

At the time, I didn’t understand the long-term impact that a hard credit enquiry could have on my ability to obtain mainstream finance. Had I known, I would never have applied.

After learning more about the credit reporting system, I contacted Cash Converters and explained my circumstances, asking if they would consider a one-off goodwill removal of the enquiry. My request was declined. In contrast, several other lenders I contacted later reviewed my circumstances and agreed to remove correctly recorded enquiries as gestures of goodwill.

applied to Cash Converters after reading their advertising that suggested they help people with less-than-perfect credit and consider more than just a credit score. Unfortunately, my application was declined, which left a hard credit enquiry on my Equifax file.

At the time, I didn’t understand the long-term impact that a hard credit enquiry could have on my ability to obtain mainstream finance. Had I known, I would never have applied.

After learning more about the credit reporting system, I contacted Cash Converters and explained my circumstances, asking if they would consider a one-off goodwill removal of the enquiry. My request was declined. In contrast, several other lenders I contacted later reviewed my circumstances and agreed to remove correctly recorded enquiries as gestures of goodwill.

I respect that every lender has different policies, but I was disappointed that Cash Converters was unwilling to exercise the same discretion in my case. My experience has made me much more cautious about applying for credit, and I’d encourage anyone considering an application to fully understand how a hard credit enquiry may affect their credit file before proceeding.

1 July 2026
Unprompted review
Cash Converters Australia logo

Reply from Cash Converters Australia

Hi there, thank you for your feedback.
We are required to do a credit check as part of our loan application assessment under our responsible lending obligations.
We understand your concerns regarding the impact this matter may have on your credit score and that Cash Converters was unable to assist with the removal of the credit reporting information as a goodwill gesture.
We would like to clarify that Cash Converters cannot request the removal of information that has been accurately reported in accordance with the Privacy Act and the Credit Reporting Code.

As a responsible lender, we are required to ensure that credit reporting information is reported accurately and maintained in line with our regulatory obligations. If you would like more information about the types of credit reporting information that may be corrected or removed, we recommend visiting the Money Smart website: Credit repair - Moneysmart.gov.au
Alternatively, if you wish to lodge a complaint regarding this matter, you may contact our Dispute Resolution team at disputeresolutions@cashconverters.com.

- Cash Converters Australia

Rated 5 out of 5 stars

Quick & easy with great service

Quick & easy with great service

25 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Thank you for your feedback Michael, we're glad you found the process to get a loan quick and easy!
- Cash Converters Australia

Rated 5 out of 5 stars

Good service,precise,accurate and frendly

Good service,polite friendly,accurate and quick turn around.

2 July 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Hi Andrew, thank you for sharing your experience. It is great to hear the decision came through quickly for you and that the funds arrived shortly after signing!
– Cash Converters Australia

Rated 5 out of 5 stars

Sony Nex-5 camera

I finally received my Sony NEX-5 from the Palm Beach, QLD store, and it's honestly one of the best purchases I've made. It was an absolute bargain!

I believe I was dealing with Sean over email, and the customer service was outstanding from start to finish. He was incredibly helpful with all my questions and even took the time to send me sample photos taken with the camera. That really gave me the confidence to go ahead with the purchase.

What I appreciated most was their honesty and transparency. What you see is exactly what you get, so you can buy with complete peace of mind. The camera arrived exactly as described, and I couldn't be happier with it.

Highly recommend buying from them. Great customer service overall!

19 June 2026
Unprompted review
Cash Converters Australia logo

Reply from Cash Converters Australia

Hi Naja-Ross, thank you for the kind feedback. We're glad our Palm Beach team could assist you!
- Cash Converters Australia

Rated 5 out of 5 stars

Guy who submitted application was very…

Guy who submitted application was very helpful, extremely knowledgeable and very friendly.

22 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Thank you Lee, we're glad we could assist you along the process!
- Cash Converters Australia

Rated 1 out of 5 stars

Quick and simple

Way to easy I couldn't afford this loan yet I got it almost instantly with just a few clicks
Now I have a unnecessary debt I can't afford

15 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Hi Marco, thank you for your feedback. We’re sorry to hear you’re feeling this way about your loan. As a responsible lender, we carry out a number of checks based on your individual circumstances before approving any application. All fees, terms and repayments are clearly outlined for you to review before accepting.
Our Personal Finance Team is here to help. If you wish to reach out to us regarding your feedback, please either contact us over the phone (13 22 74) or fill in our online form (https://www.cashconverters.com.au/about/contact-us-now).
– Cash Converters Australia

Rated 5 out of 5 stars

Very good service

Very good service, and very friendly

25 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Hi Emma, thank you for your positive feedback!
- Cash Converters Australia

Rated 5 out of 5 stars

great service very quick to recieve the…

great service very quick to recieve the money in bank

18 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Hi Irirangi, thank you for sharing your experience. It is great to hear the decision came through quickly for you and that the funds arrived shortly after signing!
– Cash Converters Australia

Rated 5 out of 5 stars

Customer service excellent quick and…

Customer service excellent quick and easy to apply.

17 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Thank you for your feedback Epi, we're glad you found the process to get a loan quick and easy!
- Cash Converters Australia

Rated 5 out of 5 stars

Quick Approval

Quick, easy finance that was approved within minutes. Application was straight forward.

15 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Hi Michael, thank you for sharing your experience. It is great to hear the decision came through quickly for you and that the funds arrived shortly after signing!
– Cash Converters Australia

Rated 5 out of 5 stars

It was easy..smooth didn’t take long…

It was easy..smooth didn’t take long service 10 out 10

15 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Thank you for your feedback Ana, we're glad you found the process easy!
- Cash Converters Australia

Rated 5 out of 5 stars

Cash Converters.

22 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Thanks for the great rating Dean! We appreciate it. - Cash Converters Australia

Rated 5 out of 5 stars

Quick and easy

14 May 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Thank you for your feedback Karyn, we're glad you found the process quick and easy!
- Cash Converters Australia

Rated 5 out of 5 stars

Very quick and easy

Very quick and easy! Thank you so much

18 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Thank you for your positive review Ed!
- Cash Converters Australia

Rated 5 out of 5 stars

Easy application

11 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Thank you for your feedback Leah, we're glad you found the process easy!
- Cash Converters Australia

Rated 5 out of 5 stars

Amazing service

Amazing service, got cashies loan within hours needed for emergency vet bills. Thanks

17 June 2026
Cash Converters Australia logo

Reply from Cash Converters Australia

Hi Robert, thank you for sharing your experience. It is great to hear the decision came through quickly for you and that the funds arrived shortly after signing!
– Cash Converters Australia

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look