Excellent price and good one year guarantee. It was well wrapped but delivered with a broken radio aerial. This wasn't mentioned in the advert so it may have happened in Transit Fortunatel... See more
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Review summary
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Great service and good prices Ordered some earrings late at night, they were posted out next day via special delivery which arrived before 1pm Brilliant service and the photos of the gold really di... See more
Company replied
I always prefer to buy from cash converters because they offer 12 months warranty which is a huge advantage over many private ebay purchases. I have ordered from many franchises and will continue... See more
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I purchased a Google Pixel 10 pro in open box mint condition could of passed as brand new Rapid two day delivery which was extremely sercue And it arrived with a Blackbelt smartphones defe... See more
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Company details
Written by the company
The world’s largest retailer of second-hand goods, Buybacks and pawnbroking. We sell a wide range of quality second-hand goods, including laptops, jewellery, and power tools – all of which come with a 12-month warranty*. We help with getting extra cash and buying unwanted or unused items of value to sell or pawn in exchange for cash on the spot. *See website for Terms and Conditions.
Contact info
5 Wellfield , Preston Brook , WA7 3AZ, Runcorn, United Kingdom
- customerservices.uk@cashconverters.com
- www.cashconverters.co.uk
3.7
Average
7K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 24 hours
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Bought a refurbished laptop that is…
Bought a refurbished laptop that is locked. And clearly not wiped. What else do I need to say
14 July 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi
Thank you for your review please email customerservices.uk@cashconverters.com in you email can you provide either the name of tyhe store you made your purchase or your order number this starts with PO this can be found on your order/dispatch email, also any communications you have between you and store. Once received this will be sent to the area manager to look into.
Kind regards,
CCUK customer support team
Customer service
Daniel was very helpful and straight forward, he’s a cool guy 😎 👌🏽
13 July 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Bryson Thank you for your review, much appreciated , can you advise which store you are referring too Kind Regards CCUK Support Centre
I had not considered Cash Converters…
I had not considered Cash Converters for my purchase until they popped up in an online search.
After further (fruitless) searching I was sold !
Product arrived well wrapped within 48hrs.
Very pleased with the service.
Thanks,
Paul
11 July 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Paul Thank you for your review, we are pleased to hear you are happy with the service and product you have received from Cash Converters , we hope to see you shopping again soon with us for more bargains Kind Regards CCUK Support Centre
Makita SDS Drill -Stock port
Makita SDS Drill -Stock port on line purchase
Drill sells for £117 body only on line
Purchased immaculate Drill and 6AH Battery for £89 #Bargain🥳
Issue with Battery ,will not charge!🥺
Cash converters won’t swap battery or give partial refund , will only refund if everything returns , I’m stuck as want Drill so will take hit on Battery 🪫 just t think it’s poor show from a major company with hundreds of batteries listed in on line shop ?
Andy -in Scotland
8 July 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Andy,
Thank you for taking the time to leave a review.
We're sorry to hear about your experience. We would like to clarify that your purchase was made from Cash Generator, whereas we are Cash Converters. Although our names are similar, we are separate businesses with different ownership, policies, and online stores.
At Cash Converters, if an item purchased online is found to be faulty or not as described, our policy is to return the complete purchase, including all accessories, for a full refund. We are unable to offer partial refunds or exchange individual components, as the item is sold as a complete package.Cash Converters stores are independently owned by either our corporate business or franchise partners, but all operate under the same customer service standards and returns policy.We hope this helps clarify the situation, and we recommend contacting Cash Generator directly if you wish to discuss their decision further. Kind Regards CCUK Support Centre
good communication
good communication. item dispatched straight away
Telford TF11NE
9 July 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Thank you for your review , can you advise which store you purchased from , so we can feedback ? Kind Regards CCUK Support Centre
Cash Converters Tonbridge
Just purchased an iPad from Cash Converters Tonbridge.
Very helpful staff especially Sebastian the Manager.
When the iPad arrived it was in exactly the condition as described & I am very pleased with it.
Thanks
4 July 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Roger Thank you for your review of the Tonbridge store ,we hope to see you shopping with Cash Converters again soon Kind Regards CCUK Support Centre
So was taking my Samsung curved TV for…
So was taking my Samsung curved TV for a bit back. Rang the Louth store ahead so wasn't driving 50 mins for nothing. Got there they agreed on a price and then told me that there was a problem with it. Making out they were experts when they had googled the TV they said my TV was broken. They didn't spot in there Google search the mural effect that happens in curved screens which Samsung say is not a problem. Workers in there are rubbish.avoid at all costs
2 July 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Les, thank you for taking the time to leave your feedback. We're sorry to hear you were disappointed with your experience.
We appreciate that you called ahead before making the journey, and we understand how frustrating it must have been to travel only to leave unhappy.Our team assesses items based on their condition and current resale value, and if there are concerns about a product's display or functionality, we have to take those into account during the valuation process. We certainly don't want anyone to feel that their item has been misjudged.
We will look into what happened and review the assessment with the team.
Thank you for bringing this to our attention. Kind Regards CCUK Support Centre
Terrible service
Terrible service, staff always seem fed up and argue amongst each other. Manager needs some customer service lessons, very rude. Go to CEX for better prices as we was told. No staff will ever reply to a query or complaint. Don't bother with this place.
4 July 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Kash, thank you for taking the time to leave your review.We're sorry to hear that your experience did not meet your expectations. We take all customer feedback seriously, and it's disappointing to hear your comments regarding the service you received. Please advise which store you are referring too ?
Providing friendly, professional customer service is important to us, and your feedback will be shared with the store management team so it can be reviewed internally.
Kind Regards CCUK Support Centre
great service from Rachel!
3 July 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Aashmeen Thank you for your review , can we ask which store you are referring too ? Kind Regards CCUK Support Centre
I brought a ps5 slim digital edition on…
I brought a ps5 slim digital edition on express delivery and when it arrived the hdmi port didn’t work I’m going to attempt to get my money back but I doubt that’ll happen.
2 July 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Daniel Thank you for your review,we are sorry to hear the HDMI port does not work, all items are tested when purchased, have you contacted store to advise of the fault(their details will be on the order confirmation email you received ) ? where they will arrange a collection of the item for inspection/refund kind regards CCUK Support Centre
Reply from Cash Converters (UK) Ltd.
Hi Lynne,
Thank you for your reviews and commenmts for the Redditch tea, we are pleased you found tyhe team to be Super helpful.
Kind regards,
CCUK customer support team
Amazing online order from Cash Converters Perth!
Cash Converters in Perth gave me a great experience from start to finish.
I had been browsing the online site for a while and had my eye on an item. Late Tuesday evening I sent an inquiry as I am unfortunately quite far from Perth and unable to visit in store. First thing on Wednesday morning I received a really helpful response from the store manager, Conner. Following this response, I purchased the item and was delighted to see that it was dispatched the same day with fully insured, tracked, next day delivery. Cut to today, I have the item with me less than 48 hours after my initial online inquiry.
To top this all off, the item was in even better condition than it looked online, and I couldn't be happier. In a world of businesses seemingly taking customers more and more for granted, I really felt compelled to highlight the amazing customer service from Conner and his team at Cash Converters Perth. Thank you!
2 July 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Alex,
Thank you for your review we are pleased that your experience with us exceeded your expectations from start to finish. It's fantastic to know that Conner was able to assist you promptly and that your item arrived so quickly and in even better condition than you expected. Here at Cash Converters we put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team put in every day.
Kind regards,
CCUK Customer Support Team
Glasgow (Renfield Street) sent a…
Glasgow (Renfield Street) sent a wonderful Reface DX that works perfectly and was accurately described. The packaging and delivery were the best.
1 July 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Roy,
Thank you for your review we are pleased you are happy with your purchase, and it arrived in a timely manner well packed and works perfectly. We look forward to receiving your next order.
Kind regards,
CCUK Customer Support Team
Wonderful service
I bought a 22ct and 18ct ring very good with prices and willing to be flexible very helpful definitely recommend getting gold from them. Lovely staff and helpful
23 June 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Sophie,
* can you edit your review with the name of the store *
Thank you for your review and comments for the team, we are pleased you have found the store to be competitive. Thank you for recommending cash converters.
Kind regards,
CCUK customer support team
I’ve always trusted cash converters…
I’ve always trusted cash converters because I order like 3/4 things a month off them from different stores, I bought a blender it showed it in very good condition excellent even when asked about it & it turned up full of MOULD and I mean full thick MOULD and I have pictures to prove it on top of that the jug is cracked, the blender smokes when you switch it on = dangerous I’ve reported to environmental health tonight with the videos and pictures to them as I can’t comprehend how this was packed up and sent in the condition it’s in and the store want me to PAY to return it .. I think NOT they can provide everything themselves and send it to me pack and send as why should I foot a bill for something they did? Who packed this? Why did they pack it? Surely you see that in that kind of condition you bin it!!! I wish I could upload a picture here to show it ☹️☹️☹️ and bad enough I bought this for my dad to blend his drinks because he’s had a liver transplant I be worried this would send him for another liver replacement!!!!! Order number: PO37888863549
Update: pointless response as I done that with pictures
29 June 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Naomii,
Thank you for your review i am so sorry the blender arrived in this condition, please email customerservices.uk@cashconverters.com with the pictures.
Kind regards,
CCUK customer support team
Birkenhead is a great shop
Just wanted to give a shoutout to the Birkenhead branch, orderd a fair amount of things from there now and it's always great value, delivered quickly and exactly as pictured. Never had any issues while ordering at least 20+ things. Great store!
29 June 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi JT,
Thank you for you review, custom and comments for the Birkenhead team, we are pleased your orders has arrived in a timely manner and you have been pleased with your purchases. Here at Cash Converters we put customer experience and satisfaction as our priority, and your review reaffirms the hard work the team put in every day
Kind regards,
CCUK customer support team
had a wonderful shopping experience at…
had a wonderful shopping experience at cash converters Reading, the staff were exceptional and i was approached by a Wonderful Lady called Allyce who i do believe is the manager, great product knowledge and amazing communication skills and extremely professional. ⭐️⭐️⭐️⭐️⭐️ Thanks again
13 May 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Richard Thank you fore your review, much appreciated , we hope to see you again soon Kind Regards CCUK Support Centre
Top tech at great prices.
Big shout out to Jenny and all the other staff and managers at Cash Converters in Bedford for having all the latest tech items at bargain prices, along with offering exceptional customer service, I got an amazing deal on a PS5 at a fantastic price, very happy customer.
27 June 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi David Thank you for your review we hope to see you again soon in the Bedford store soon Kind Regards CCUK Support Centre
sold me a phone that was on pay mouthly…
sold me a phone that was on pay mouthly plan and keeps getting blocked and they are refusing to give my money back
26 June 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Charlotte We're sorry to hear you're disappointed with your purchase.
We take reports of faulty items seriously and have investigated the concerns raised. Following testing, including an IMEI check and testing with multiple SIM cards, we were unable to identify the issue described or find any evidence that the handset is currently blacklisted or barred.We understand you've advised that the problem is intermittent. As we've been unable to reproduce the fault, we've asked if you can provide any written evidence from the phone shop or your network provider to support the issue you've described. We remain happy to review any additional information you provide.As this matter relates to your individual purchase, we'd encourage you to continue corresponding with our Customer Service team so we can work with you to reach an appropriate resolution.Kind Regards CCUK Support Centre
Horrible experience - delivery mixup
Horrible experience. Received a parcel with the wrong item inside and a dispatch sheet belonging to another customer with their name, address, email and mobile number which is a breach of GDPR. I fear my details might be with another customer. Things like this shouldn't be happening. Company offered to issue a full refund once I return this. They organised a collection the next day without asking me when it would suit me which was fine as I was off work the next day but they forgot to issue me a barcode to be scanned by DHL so that's delaying the refund process now and day wasted waiting in the house.
Also zero compensation for all the hassle caused.
Will delete this review once my issue is resolved
23 June 2026
Unprompted review
Reply from Cash Converters (UK) Ltd.
Hi Clinton we are sorry to hear of your recent experience we take all complaints seriously and we will investigate internally and contact you Kind Regards CCUK Support Centre
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