Great service clear and fast . Only the price was high compared to the storting price , we took the first rental week of the year and the price was 150% . But the place we rented was a dream , the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Terrible experience. Booked online, paid full amount. Then received an email from Novasol asking for extra payment (cleaning). I paid and requested some linen. 2 weeks before arrival I received anothe... See more
Company replied
Easy and transparant. A bit complicated when you need to pay dues because then there are suddenly 3 parties involved. When you want to make things better (Belvilla, Casamundo and involved holidaypark... See more
The site is very well-organized and easy to search. The chatbot is also very handy for confirming final details or quickly answering any further questions. There are various payment options, and you i... See more
Company details
Contact info
Kingsfordweg 151, 1043 GR, Amsterdam, Netherlands
- 020 718 37 28
- info@casamundo.nl
- www.casamundo.nl
3.5
Average
348 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 48% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy and clear
3 January 2026
Unprompted review
How much I try...you can't come in…
How much I try...you can't come in contact with them. I called, start a chat, sent a message via website...nothing!
We got a message that our booking is cancelled via bookingsites I have never heard of. But on the casamundo website it still is confirmed. We are travelling the next day with our family with kids and do not know if we have a place to stay/sleep.
18 December 2025
Unprompted review
Reply from CASAMUNDO
On behalf of Casamundo, we would like to apologize for this experience. We understand that a last-minute cancellation can be very disappointing.
Please note that Casamundo is a booking platform for holiday accommodations. We do not manage the properties ourselves and therefore have no direct influence on availability. If the partner has canceled your booking, it is possible that this cancellation has not yet been fully transmitted to our system. In this case, the accommodation is unfortunately no longer available.
We are sorry that you were unable to reach us. However, we are usually available via WhatsApp, chat, and email. As soon as we have processed your request, we will be happy to assist you.
Kind regards,
Your Casamundo Team
Easy to book
Easy to book. You can quickly see what’s the price and avalebility. And you hear as soon as possible if the booking is accepted.
1 November 2025
Unprompted review
Great experience.
very clear & good info. Fast hovering between the pages.
Fluent payment.
30 October 2025
Unprompted review
Easy going
Easy going. And cheaper than the same bungalow on the relevant ressort.
11 October 2025
Unprompted review
Finding something in Denmark
Finding something in Denmark, both, using the map and access to the houses was easy, checking price and paying.
29 August 2025
Unprompted review
It was hard and is difficult to find…
It was hard and is difficult to find out the cost of sheets and towels
24 May 2025
Unprompted review
Easy and clear booking process.
19 February 2025
Unprompted review
Easy steps and instant confirmation
19 February 2025
Unprompted review
Was easy and enjoyable
29 December 2024
Unprompted review
Cancelled booking - no notice
We booked in October for a December travel date. We arrived to our apartment after 40 hours of travel door to door only to find Casamundo had cancelled our booking. It was still active in the app, no email or refund had been received and no-one to help @ 7pm on a rainy Thursday night. We found more accommodation for the night after two hours of trying to rectify the issue.
Following day we found alternate accommodation, half the quality……as short notice Christmas time in London was at a premium.
They then issued a refund and said sorry.
Absolute nonsense. Terrible way to start a month long holiday.
1 star. Do not recommend.
19 December 2024
Unprompted review
Reply from CASAMUNDO
Dear Rachel,
Thank you very much for your feedback.
We are very sorry that you had to make this experience.
Please note that the booking could not be completed due to a technical error on the part of the contractual partner, City Relay. On behalf of Casamundo, we would like to apologize again for the negative experience.
We wish you all the best.
Your team from Casamundo
Easy going!
25 August 2024
Unprompted review
Easy and transparant, complicated when you need to pay.
Easy and transparant. A bit complicated when you need to pay dues because then there are suddenly 3 parties involved. When you want to make things better (Belvilla, Casamundo and involved holidaypark) that could be something!
11 August 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.