I had a very good experience with Cartridge People. I ordered Canon ink cartridges for my photo printer and I’m very happy with the service. The price was very reasonable, the order was dispatche... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service from Wiktoria. The couriers were at fault and left me an empty parcel. Got no where with the courier company. Emailed Cartridge people. Received an almost instant reply with new... See more
Company replied
I recently purchased some printer cartriges for 2 printers that came my way via friends. The price and turn around was superb. I had problems with one printer ( that was down to me not doing enough... See more
Company replied
This was my first order for the purchase of a laser printer and toner cartridge. I was provided with excellent help and advice regarding my purchase from the staff members. Also, extremely pleased wit... See more
Company replied
Company details
- Toner Cartridge Supplier
- Business to Business Service
- Office Supplies Store
- Office Equipment Supplier
- Printer and Scanner Store
Written by the company
Printer Cartridges from the UK's leading online retailer of Printer Cartridges - Cartridge People, Range including Toner Cartridges, Ink Cartridges, Printer Cartridges and Printer Supplies. We offer printer cartridges from top brands such as Brother, Canon, Epson and HP. Printer Cartridges can be very expensive so with Cartridge People you can be rest assured we will offer you very competitive prices all year round. All Printer Cartridges are available online, today from www.cartridgepeople.com.
Contact info
4.6
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Wiktoria was excellent in dealing with…
Wiktoria was excellent in dealing with my problem. I ordered the wrong cartridge and Wiktoria advised of the correct unit which I reordered, many thanks.
1 September 2026
Unprompted review
Reply from Cartridge People
Thank you for sharing your experience with us. It's lovely to hear that Wiktoria assisted you and made your journey that little bit easier.
We're delighted to hear that Wiktoria was excellent in dealing with your problem. We understand how frustrating it can be to order the wrong cartridge, and we're pleased that she was able to identify the correct product and help get everything sorted for you.
We'll be sure to pass your kind feedback on to Wiktoria, who will be thrilled to hear that her assistance made a positive difference.
Thank you for choosing Cartridge People. If you need anything in the future, please don't hesitate to get in touch.
Kind regards,
The Cartridge People Team
Have used this company for a few years…
Have used this company for a few years now and never had a problem until today. I used their chat line and the problem was resolved immediatly.
Great service
1 September 2026
Unprompted review
Reply from Cartridge People
Thank you for taking the time to write a review for us, and thank you for your continued loyalty.
We're sorry to hear that you experienced a problem on this occasion, but we're delighted to know that our live chat team was able to resolve the issue immediately. We always strive to provide prompt and effective support, so it's great to hear that this was reflected in your experience.
Thank you for choosing Cartridge People. If you need anything in the future, please don't hesitate to get in touch.
Kind regards,
The Cartridge People Team
My first order
This was my first order for the purchase of a laser printer and toner cartridge. I was provided with excellent help and advice regarding my purchase from the staff members. Also, extremely pleased with the order processing and delivery support from Lindsay and Wiki. Overall the great service provided was second to none. I cannot thank them all enough. I will certainly be going back to them. Kind Regards: John from Portsmouth.
1 September 2026
Unprompted review
Reply from Cartridge People
Thank you for choosing us on this occasion and for taking the time to share your experience.
We're delighted to hear that your first order with Cartridge People was such a positive one. It's wonderful to know that our team was able to provide excellent help and advice when purchasing your laser printer and toner cartridge.
We're especially pleased to hear your kind comments about Lindsay and Wiktoria. They'll be thrilled to know that their support with your order and delivery helped make the process smooth and hassle-free.
Thank you for your lovely feedback. We're delighted that you found our service second to none, and we truly appreciate your recommendation. We look forward to assisting you again in the future.
Kind regards,
The Cartridge People Team
Reply from Cartridge People
Thank you for your review.
Kind Regards,
Sarah
An excellent customer service experience.
I ordered a pack of three cartridges. Two were fine but one was either faulty or incompatible with my printer. I contacted the company and a replacement was despatched without any quibble or delay. I particularly commend Wiktoria on her swift, courteous and efficient handling of my email.
Although I've used Canon's own cartridges until this latest order, I'll have no hesitation in ordering their own product from Cartridge People again in view of the prompt and efficient performance of their guarantee.
31 August 2026
Unprompted review
Reply from Cartridge People
Thank you for your review for Wiktoria. I ave fed this back to her.
Kind Regards,
Sarah
Excellent service from all staff
Excellent service from all staff. Gemma was especially helpful and dispatched my replacement cartridge promptly.
28 August 2026
Unprompted review
Reply from Cartridge People
Thank you for taking the time to leave this review. I have passed your review to Gemma.
Kind Regards,
Sarah
Great customer service help
I spoke to two assistants. The first, Hannah, was very helpful suggesting potential solutions to my problem. She advised me to call back whether the final solution worked or not. I called back and spoke to Sam. As promised, Sam arranged for a replacement cartridge for the faulty one. Both were friendly and helpful, excellent service, thank you.
27 August 2026
Unprompted review
Reply from Cartridge People
Thank you for your review for Hannah and Sam, I have passed this review to them.
Kind Regards,
Sarah
Expected my cartridges in 2 days
Expected my cartridges in 2 days. Phoned me with some special offer 24 hours after placing order when they could have been shipping my cartridges. Didn't give my permission for sales calls on my phone number. Just ship my order ASAP. Not happy
28 August 2026
Unprompted review
Reply from Cartridge People
Good afternoon, I have requested more information regarding your order so I can make sure you won't be contacted going further.
I am sorry for any inconvenience caused.
Kind Regards,
Sarah
TOP CLASS
i have to say this company has never let me down the products are 10/10 postage very quick and the customer service is second to none. had a little issue last week and George was straight on it very helpfull and it was resolved very quick.
been with them around 3 years and would not go anywhere else
Keith
25 August 2026
Unprompted review
Reply from Cartridge People
Thank you for your review. I have passed this to George.
Kind Regards,
Sarah
Excellent prices and customer service
The pricing was very competitive, and delivery was fast. Unfortunately, the first shipment went missing, but it appears to have been an issue with the carrier rather than Cartridge People. Vicky responded incredibly quickly and promptly arranged a replacement, which arrived the very next day in perfect condition.
Fantastic customer service from start to finish. I’ll definitely be back for all my printing needs!
27 August 2026
Unprompted review
Reply from Cartridge People
Thank you so much for your lovely review. I have passed this to Vicky.
Kind Regards,
Sarah
Excellent service and products helpful…
Excellent service and products helpful staff aswell
25 August 2026
Unprompted review
Reply from Cartridge People
Thank you so much for your review. We're delighted to hear that you were pleased with both our products and the service you received. Our team always strives to go the extra mile to help our customers, so it's wonderful to know that this was reflected in your experience. We really appreciate your feedback and hope to assist you again soon.
Kindest Regards
The Cartridge People Team
Reply from Cartridge People
Thank you for choosing Cartridge People, and we look forward to helping you again in the future.
Kind regards,
Cartridge People Customer Service Team
Missing Order.
Original order did not arrive at my address. Contacted customer service, spoke to Sarah R and received replacement within 24 hours.
This is the first time that any of my orders has gone AWOL
Very pleased with the service I received from Sarah R
24 August 2026
Unprompted review
Reply from Cartridge People
Good morning,
Thank you for taking the time to leave a 5-star review.
I am sorry that you experienced an issue with the delivery, but happy to hear that Sarah was able to rectify the situation for you.
We look forward to dealing with you again.
Kindest regards,
Caroline.
Cartridge People.
cartridges not recognised
cartridges not recognised. two Epson printers. Neither worked. Had several tries. Was assured that they now had some fancy new chip arrangement that would ensure they would work but no. Now awaiting full refund. Have wasted hours. Will try elsewhere.
26 August 2026
Unprompted review
Reply from Cartridge People
Good morning,
Thank you for taking the time to leave a review.
I am sorry to hear that you experienced an issue with the product we supplied.
We look forward to getting this resolved for you.
If you need anything in the meantime, please don't hesitate to get back in touch.
Kindest regards,
Caroline.
Cartridge People.
A great response from a talented customer service team member.
The call was answered very promptly and Sam, the customer service team member I spoke to was polite, well-informed and extremely efficient. He sorted things out very quickly after I emailed a photo of the problem and arranged delivery of a replacement cartridge almost immediately after I had emailed the photo. Very good indeed!
25 August 2026
Unprompted review
Reply from Cartridge People
Thank you for taking the time to leave a review for us, and especially for mentioning Sam.
We're delighted to hear that Sam was able to provide helpful service and make your experience a positive one. We take great pride in delivering excellent customer service, and feedback like yours means a lot to the team.
I'll be sure to pass your kind comments on to Sam, who will be thrilled to receive your praise.
Thank you for choosing Cartridge People, and we look forward to helping you again in the future.
Kind regards,
Cartridge People Customer Service Team
Fantastic and comprehensive service…
Fantastic and comprehensive service when I had issues with my cartridges. Hannah was very knowledgeable and consistently helpful. She always responded quickly, too. Many thanks 🙏
26 August 2026
Unprompted review
Reply from Cartridge People
Thank you for taking the time to leave a review for us, and especially for mentioning Hannah.
We're delighted to hear that Hannah was able to provide helpful service and make your experience a positive one. We take great pride in delivering excellent customer service, and feedback like yours means a lot to the team.
I'll be sure to pass your kind comments on to Hannah, who will be thrilled to receive your praise.
Thank you for choosing Cartridge People, and we look forward to helping you again in the future.
Kind regards,
Cartridge People Customer Service Team
Overall Transaction
Initially, I was persuaded to to what, on the surface, seemed to be a good idea, unfortunately, it went a bit pear shaped. However, the staff member I dealt with subsequently (Caroline), was excellent. She was understanding, patient and professional. Hope she gets a wage increase 😊
25 August 2026
Unprompted review
Reply from Cartridge People
Thank you for taking the time to share your feedback regarding Caroline.
I'm sorry to hear that your initial experience did not go as planned, but I'm delighted that Caroline was able to help resolve the situation. We will be sure to pass on your kind comments to her. It is always wonderful to hear when a team member has provided such understanding, patient, and professional service.
Thank you again for your feedback and support. It is greatly appreciated.
Regards
The Cartridge People Team
Great customer service
Great customer service. Given advice on which printer to buy. Aiden was very knowledgeable and had the time to discuss various options. No nonsense honest advice. Really appreciated and saved me loads of time searching the myriad of printers, models, numbers etc.
25 August 2026
Unprompted review
Reply from Cartridge People
Thank you for your fantastic review!
We're so pleased Aiden was able to help you navigate the many printer options available and find the right one for your needs. Providing honest, straightforward advice is exactly the service we aim to deliver, so it's great to hear that Aiden took the time to discuss the different choices with you.
We'll make sure your feedback is shared with him. Thanks again for your support!
Kindest Regards
The Customer Service Team
Reply from Cartridge People
Thank you for taking the time to leave a review for us, and especially for mentioning Sam.
We're delighted to hear that Sam was able to provide helpful service and make your experience a positive one. We take great pride in delivering excellent customer service, and feedback like yours means a lot to the team.
I'll be sure to pass your kind comments on to Sam, who will be thrilled to receive your praise.
Thank you for choosing Cartridge People, and we look forward to helping you again in the future.
Kind regards,
Cartridge People Customer Service Team
Great products, excellent service
Products are great and the customer service is excellent. The technical support person George who I dealt with was particularly helpful.
20 August 2026
Unprompted review
Reply from Cartridge People
Thank you for sharing your experience and especially for mentioning George.
We're delighted to hear that you're pleased with both our products and the service you received. George will be thrilled to know that his technical support was particularly helpful and made a positive difference to your experience.
We pride ourselves on providing excellent customer service, and feedback like yours is greatly appreciated. I'll be sure to pass your kind comments on to George.
Thank you for choosing Cartridge People, and we look forward to helping you again in the future.
Kind regards,
Cartridge People Customer Service Team
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