Carters Domestic Appliances - Brighton Reviews 238

TrustScore 5 out of 5

4.8

19-29 Preston Road, BN1 4QE Brighton, East Sussex, GB


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Rated 5 out of 5 stars

I always buy my kitchen appliances from Carters because they offer a high standard of personal service. The staff are most helpful when visiting or phoning with enquiries or orders and are very kno... See more

Rated 5 out of 5 stars

Good communication about when to expect delivery, which was free as we live locally. The delivery guys were great. They installed our washing machine for us and explained about running the first pro... See more

Rated 5 out of 5 stars

This is the second time we have renovated a kitchen. Both times Carters have been exceptionally helpful and have given us excellent advice. Their prices compete well with internet sellers but you also... See more

Rated 5 out of 5 stars

My mother had a difficult experience with Carters initially, however the situation was restored to a much more positive one. Chris and Deano made all the efforts they could to rectify any problems. Th... See more

Company replied


Company details

  1. Appliance Store
  2. Electronics Store
  3. Kitchen Supply Store

About Carters Domestic Appliances - Brighton

Written by the company

OVER 35 YEARS IN BUSINESS-7 STORES IN SUSSEX...We are a Sussex based family business now trading successfully for over 30 years (since 1987) offering Domestic Appliances with top class customer service at competitive prices. We offer a wide choice of washing machines, dishwashers, refrigerators and ovens both freestanding and built in from well known manufacturers always in stock. Why not visit one of our stores whether on the Sussex coast in Brighton, Southwick or Worthing or inland at Haywards Heath and Horsham and at our two stores in Storrington?

GREAT VALUE AND SERVICE...At Carters we are proud to offer great value to all of our customers. All top brands represented are offered at keen competitive prices and delivered promptly by our professional friendly installation crews. Although Carters is modern company making use of new technology we still believe in providing an unbeatable personal good old fashioned customer service.

GENUINE UK AUTHORISED RETAILER...We are authorised to stock every brand that we deal with, giving customers a complete piece of mind that they are buying a genuine product with a full UK warranty.

BUY FROM CARTERS WITH CONFIDENCE...We opened our first store in 1987 and have been a constant factor on the Sussex high street ever since. Our No.1 priority is to maintain our enviable reputation in offering the very best service to all our customers whether at the point of sale or in the years to come. We are aware that buying a washing machine, oven dishwasher and more is not an everyday experience as appliances are designed to last for many years. Be assured that our sales staff are well trained friendly and eager to offer customers constructive advice on the many products on sale. Our High Street stores are open from 8.30am to 5.30pm Monday to Saturday. Our Brighton store is also open on Sundays from 10.00am to 4.00pm. Your purchase will be installed professionally without issue and a smile by one of our delivery crews. Your agreed delivery slot can be enhanced by a call to your home on the day giving you an accurate estimate of when we will arrive. There is no need to spend all day at home waiting for your delivery. Our crews are very comfortable in ensuring products are correctly fitted and left in an operational condition.

NATIONAL INDUSTRY AWARD WINNERS... Carters have been selected as winners and finalists in many national awards over the years competing against top rated well known competitors throughout the UK recognising good service to the public. ERT and IER are bodies that are most respected in our field. Our staff are very happy that their efforts to offer 100% at all times have been recognised in such a prestigious manner.


Contact info

  • 19-29 Preston Road, BN1 4QE, Brighton, East Sussex, United Kingdom

  • 01273 628618

4.8

Excellent

TrustScore 5 out of 5

238 reviews

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Rated 5 out of 5 stars

Excellent personal service.

I always buy my kitchen appliances from Carters because they offer a high standard of personal service. The staff are most helpful when visiting or phoning with enquiries or orders and are very knowledgeable about their stock and its availability.
Delivery is efficient with dates and times arranged to suit the customer. Delivery agents are friendly and accommodating. The removal and recycling of old appliances is a very useful service and reasonably priced. I strongly recommend Carters.

8 May 2026
Rated 5 out of 5 stars

Fantastic service

We bought a washing machine a few months ago.
Great to use a local company. I called and spoke to a person. Always a result these days.
Very helpful and efficient service.
They took our old machine away and installed the new one. Something the big companies only half do as you have to disconnect your old machine for them. Very happy.

8 May 2026
Rated 5 out of 5 stars

Great service

Great service
Outshone the John Lewis drivers who couldn't be bothered to phone the recipient and therefore missed the delivery. They delivered in two days of the order and were very accommodating for the delivery times. Thanks very much

8 May 2026
Rated 5 out of 5 stars

Good prices

Good prices, helpful staff.
My new oven went wrong at Christmas and they sorted the problem in a couple of days.
You can go into the shop and talk to a real person.
Have bought all my domestic appliances from them over the last 25 years and would not go anywhere else.

8 May 2026
Rated 5 out of 5 stars

Knowledgeable, helpful and affordable

This is the second time we have renovated a kitchen. Both times Carters have been exceptionally helpful and have given us excellent advice. Their prices compete well with internet sellers but you also get their expertise. They are great.

8 May 2026

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