Cars2 Ltd - Yorkshires Trusted Motor Group Reviews 

1,004
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 221 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently mention that the staff members are extremely welcoming, polite, and helpful, ensuring that the entire purchasing process feels smooth and straightforward. Many people deeply appreciate the friendly atmosphere, professional guidance, and stress-free environment when buying a new vehicle from the showroom. Some reviewers were not happy with the aftersales service, noting frustrating experiences with unaddressed mechanical faults, unexpected vehicle damage, and prolonged repair delays. A few other people also felt that communication could be improved, experiencing difficulties when trying to get updates or resolving issues after the initial sale.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are friendly, helpful, and... See more

Service

Reviewers highlight ambiguous aspects of service, as experiences vary significantly. While some consumers... See more

Product

Clients share ambiguous opinions on product. While some reviewers highlighted that the car was a good car... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast in their interactions. While... See more

User experience

Customers had positive experiences with user experience, highlighting the buying process as simple and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good experience, Adeel was great not a pushy salesman which is appreciated. Too many checks with mananger though so maybe staff could be given a bit more responsibility. Also it would be better to... See more

Company replied

Rated 3 out of 5 stars

Had to take my car into the Bradford store for a safety recall, the staff were extremely friendly & welcoming. A courtesy car was provided, not the cleanest state but it was just for a short time. Th... See more

Company replied

Rated 5 out of 5 stars

From an initial view to the end of actual purchasing my new vehicle, it has been a simple process and that means a lot to me. George and Ed have been wonderful in making this seamless so thank you bot... See more

Company replied

Rated 5 out of 5 stars

From walking into the showroom up to buying our Dacia, the whole experience was excellent. No pressure, just fabulous friendly service. Ed has been there throughout, friendly, very helpful and always... See more


Company details

  1. Car Dealer

Written by the company

With dealerships in Barnsley, Bradford, Huddersfield & Wakefield, we have a huge range of new & used cars for sale from Hyundai, Nissan, SEAT, MG and Renault/Dacia. View our stock online at Cars2.co.uk


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 74% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.6

All reviews

(1,004)

223 reviews in the last 12 months

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Rated 2 out of 5 stars

Avoid cars 2 Omoda Bradford where ever…

Avoid cars 2 Omoda Bradford where ever possible, by far the worst car buying purchase in my life, wrong information given and constant bull s… later I’m still waiting to get money owed to myself, a personal visit tomorrow to see them is not my best idea yet as I can see it going badly for everyone but you have to stand up for what you believe in

7 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi dean pennington. We are sorry to hear you are unhappy but after investigation, we have found your refund was delayed as a result of some paperwork we needed you to sign.
Cars2 Social Media Team

Rated 5 out of 5 stars

Professional and Courteous

No issues with the two staff, Jamal and Harrison. Professional and courteous. First impressions are good so will see how the after sales are but for now a great review.

13 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi Damien, thankyou for the wonderful 5-star feedback regarding your experience with Jamal, Harrison and the team.

Rated 3 out of 5 stars

Courtesy car NO TAX

Had to take my car into the Bradford store for a safety recall, the staff were extremely friendly & welcoming. A courtesy car was provided, not the cleanest state but it was just for a short time. The major issue I had (the reason for 3 stars) was the fact that the courtesy car was NOT TAXED. I realised this after I had driven to my work (approx 5 miles) and decided to check the vehicle online.
I would suggest anyone taking a courtesy car to check the details before heading off with it.

11 May 2026
Unprompted review
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Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi Jade. Thank you for bringing this matter to our attention on the day which allowed us to rectify the problem. Your feedback will be shared with the team involved to ensure this mistake is not repeated. Should you require any further assistance please email csupport@cars2.co.uk where someone from our Head Office Team will be happy to help.
Cars2 Social Media Team

Rated 1 out of 5 stars

Absolutely disgusted with service I…

Absolutely disgusted with service I have received today at Cars2 LTD Nissan in Huddersfield, I made the trip to visit their showroom on sunday to express an interest in selling my car to them, after an appraisal of my car and a discussion with the management team a price was offered that I went away and deliberated on it for a couple of days, after some thought I decided to return to the dealership today (Tuesday) to take them up on their offer only to be met that unfortunately your car is worth £500 less two days later! After a heated exchange from myself the business manager (another kid) came out and said he'd spoken his boss and he said i had way over allowed for your car now offers me a price £2250 less! The place is run by kids immature and extremely unprofessional, out of their depth! Avoid Avoid Avoid! I expected better from main dealer!!

12 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi K Jay. We are sorry to hear of your frustrations and feedback has been passed to the branch involved. We do feel it worth noting that car valuations change on a daily basis and at no stage did we guarantee the same price if you returned 48hrs later. Additionally, the £2,250 reduction was not meant as a new offer and was only to reference how much a different site/Manager was prepared to value your car at.
Cars2 Social Media Team

Rated 1 out of 5 stars

Do not buy from them

The car that was bought from them has been a nightmare. The post sale customer service is horrendous to a point where they just lie to you. DO NOT buy a car from these people.

7 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi Paul. We are sorry to hear you are unhappy and would like to investigate further. Can you please email csupport@cars2.co.uk with your details and someone from our Head Office Team will contact you shortly.
Cars2 Social Media Team

Rated 5 out of 5 stars

Pleasure doing business

Gabriel was fantastic. Pleasure to do business with.

10 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Niall for the wonderful 5-star review. Have a great day!

Rated 5 out of 5 stars

Very great service

Very great service

9 May 2026
Unprompted review
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Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Gabe for the wonderful 5-star review. Have a great day!

Rated 5 out of 5 stars

Great service

Great service, swift and straight forward very happy

8 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Sonjia for the 5-star feedback!

Rated 5 out of 5 stars

Dom and the team made my car buying…

Dom and the team made my car buying experience a good one from looking for the right car through the test drive to the hand over.
Brilliant customer service throughout.
Well done

7 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi Stephen, thankyou for taking the time to leave Dom and the team a 5-star review!

Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish thanks to the help fromLien and Dom .Excellent cars excellent business !!'

19 April 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Michael for the wonderful 5-star feedback. Have a great day and don't hesitate to get in touch if we can assist you further!

Rated 1 out of 5 stars

Don't Waste Your Precious Time

I initially contacted Cars 2 following and advertisement on Car Guru's. Completed the contact form and awaited their reply. The car was advertised as being in Wakefield. However, the reply came from a respondent in Huddersfield. It took several texts for me to the clarify the whereabouts of the car. The contact form, as per purpose was for a test drive. I was contacted by the Wakefield Branch saying the vehicle was ready. I proposed a time and date, but the respondent indicated these details included their leave time, and asked would I consider the next day. Being co-operative, I arranged the same time on the day they would be in.
On the day I arrived on time, I was told to take a seat and help myself to a coffee and the appointed person would be with me shortly. 20 mins later I went looking to ascertain progress. I was greeted by an alternate colleague who introduced themselves, and started conversing with me. Through the course of our exchange it became clear the colleague had initiated a credit application, I re-iterated that I was was at the appointment for a test drive only. Nevertheless they went on to ask further questions regarding the value of my car, if I had received an offer. 30 mins later having not had the courtesy of an apology from or on behalf the designated employee, and a full on interrogation about my financial status, I terminated the appointment. On my homeward return I contacted the branch in the hope of speaking to a competent manager who could explain, if not, apologise for the events that took place. Instead, I received a facetious acknowledgement of my visit, a half hearted apology about the fact I was interrogated regarding finance. Again, terminated the phone call, as could only perceive the reason for the phone call was to defend poor and incompetent behaviour, rather than hear my side of the course of events, and turn the opportunity into a more positive outcome for both company and buyer.
Further to the reply.
Your colleague went on to ask what offers I had received on the car and if I had brought the car in with me to enable appraisal. Was that to establish rapport also? At least gather all of the facts before you attempt a competent reply.

2 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi SMCCORMICK (Steven). We are sorry to read of your frustrations but we are also surprised by your version of events. At no stage did anyone begin a credit application and should you have evidence contrary to this please email csupport@cars2.co.uk with your findings. Additionally, a conversation regarding where you used to live was purely meant as an attempt at building rapport, albeit one that failed. It appears we are unable to meet your expectations and we recommend finding another dealer to purchase a new car.
Cars2 Social Media Team

Rated 5 out of 5 stars

Great Paul did a great job

Great Paul did a great job, good price. Great thanks

4 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Phill for taking the time to leave the team a 5-star review!

Rated 5 out of 5 stars

Excellent customer service from Cars 2…

Excellent customer service from Cars 2 Wakefield. Nothing was too much trouble Rio was professional and knowlwdgable about the car i bought
Thank you and i can highly recommend

1 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou for the wonderful 5-star feedback :)

Rated 5 out of 5 stars

Another Nissan purchased from Cars 2…

Another Nissan purchased from Cars 2 Wakefield. This time I took in a friend to find a car. Lian and his team were fabulous. They helped sort out previous finance and did her a fabulous deal. At the same time they serviced my X Trail and we had free coffee! Can highly recommend this dealership and have nothing but praise for the whole team. Thank you

3 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi Joanne, we are so pleased to hear about your 5-star experience with Lien and the team at Cars2 Nissan Wakefield. Have a great day :)

Rated 5 out of 5 stars

Lewis to the fore…

The sales staff were very friendly and efficient. I would mention particularly Lewis and follow it up a close second with Darren. The car is a great vehicle and hence my 5 star review

1 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Bob for the great 5-star feedback!

Rated 5 out of 5 stars

Just bought a new car

Just bought a new car, good and attentive service. Shout out to George and Paul for all their help!

2 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

We are so pleased to hear this Beth. Have a great day and don't hesitate to get in touch if we can assist you further!

Rated 5 out of 5 stars

Knowledgeable staff who were very…

Knowledgeable staff who were very enthusiastic

2 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Hi Jo, thankyou for taking the time to leave the team a 5-star review. Have a great day!

Rated 5 out of 5 stars

Efficient service

Efficient service. Very friendly and helpful

1 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Claire for the 5-star review!

Rated 5 out of 5 stars

Couldn’t have asked for a better…

Couldn’t have asked for a better experience. First time buying with this company and Paul & Nick made it so pleasurable

1 May 2026
Unprompted review
Cars2 Ltd - Yorkshires Trusted Motor Group logo

Reply from Cars2 Ltd - Yorkshires Trusted Motor Group

Thankyou Jackie for the great 5-star feedback!

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