Carrolls Irish Gifts Reviews 

1,579
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 205 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the items received, noting that products such as traditional gifts and clothing match their expectations. People note that fragile items like glassware and ceramics arrive safely across the world thanks to secure packaging and thoughtful handling. Consumers also highlight the impressively fast dispatch times and responsive customer service when checking details. However, some people mentioned experiencing frustrating delivery delays or missing tracking updates during peak holiday shipping periods. A few other people also felt that certain parcels arrived damaged or experienced issues with transport carriers during transit.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items such as Aran jumpers, glassware,... See more

Delivery service

Consumers find delivery service to be positive and remarkably fast, even for international shipping.... See more

Quality

Customers consistently note positive experiences with quality, praising the outstanding materials and... See more

Order

Customers report widespread satisfaction with the ordering experience and fast delivery times. Reviewers... See more

Service

Users describe positive interactions with service, highlighting prompt and brilliant assistance from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am totally satisfied with my purchase of Irish tea and a beautiful cup. The package safely crossed the Atlantic Ocean, arriving in pristine condition. If only my 19th-century ancestors from Munster... See more

Company replied

Rated 5 out of 5 stars

St Stephens Green Store. I had the pleasure of being served by Bridget during my visit. From the moment I walked in, she greeted me with a smile, endless patience, and enough Irish charm to ma... See more

Company replied

Rated 5 out of 5 stars

Everything was perfect - the way we interacted with the company representatives, the way they intervened in the faster delivery of the order. And last but not least the exceptional quality of the prod... See more

Company replied

Rated 5 out of 5 stars

This is not my first purchase from Carroll’s and, as always, everything was perfect. The package arrived intact and well packed. I highly recommend this store to anyone who loves Ireland and its cult... See more

Company replied


Company details

  1. Gift Shop
  2. Corporate Gift Supplier
  3. Souvenir Store

Information provided by various external sources

Carrolls Irish Gifts are the leading retailer of quality Irish Clothing, Gifts, Jewelry & Souvenirs. We stock many leading Irish brands including Guinness, Carraig Donn and Tipperary Crystal. We are a fully Irish owned company, established since 19...


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,579)

216 reviews in the last 12 months

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Rated 5 out of 5 stars

My order was packed nicely and…

My order was packed nicely and fulfilled a great gift. The delivery was later than I intended but happy it was refunded!

28 January 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 5 out of 5 stars

Super easy and fast.

Super easy and fast.
I wil order again,thanks
We enjoy the best tea

22 January 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 5 out of 5 stars

Perfect for last minute gift

I ordered a very last minute gift for Christmas which was personalised and still managed to be delivered on Christmas Eve. Also there was a slight error with the printing position on the first item so I received 2, the second one was perfect. Pretty amazing service

23 December 2025
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 5 out of 5 stars

The ítems I bought were Christmas…

The ítems I bought were Christmas presents. They arrived on time. Service was very good

31 January 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 3 out of 5 stars

Postage delivery higher than the actual…

Postage delivery higher than the actual cost .

31 January 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to provide us with your valuable feedback. Customer satisfaction is of utmost importance to us, and we are determined to use your insights to enhance our services.

Rated 5 out of 5 stars

Brilliant customer service

31 January 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 5 out of 5 stars

An All Round Quality Service

Consistently prompt with despatches and deliveries as far flung as Australia. And very happy recipients.
Thank you

13 December 2025
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 4 out of 5 stars

Delivery took forever, but overall nice

I bought 4 Guinness glasses on December 4th thinking 3 weeks is a plenty of time to get them delivered for Christmas. Ha! Jokes on me :") It was international shipping, so I totally understand, that it took so long (over a month) to deliver the package in this hot period and that it is not store but store service responsibility, however I would suggest having approximate delivery time to different countries than Ireland on the page. I don't remember now, if it wasn't there or if it just said that the time would be way shorter. The glasses came eventually in one (or should I say four) piece, they were nicely wrapped in bubble wrap, so it was a relief. I cut one star for not having any warning about glass items inside on the box. I can only imagine what happened to it on the way and a sticker or a tape to prevent that would be nice.

8 January 2026
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to provide us with your valuable feedback. Customer satisfaction is of utmost importance to us, and we are determined to use your insights to enhance our services.

Rated 5 out of 5 stars

Great experience with Carrolls Irish…

Great experience with Carrolls Irish Gifts, the Guinness glasses are good quality and were perfectly protected for shipping!

20 December 2025
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 5 out of 5 stars

Fast shipping and good prices.

17 December 2025
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 5 out of 5 stars

I'm extremely happy with this company

I'm extremely happy with this company, the quality of the product and packaging is excellent and I was particularly grateful for the way they gave me a discount on the price without me even asking. I thought it was very generous and I will return again soon. Just one constructive recommendation I would make for them is to register a dot ie domain as it is more trustworthy than a dot com.

20 December 2025
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 3 out of 5 stars

Products are great.delivery charges are…

Products are great.delivery charges are scandalous on small items

9 December 2025
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to provide us with your valuable feedback. Customer satisfaction is of utmost importance to us, and we are determined to use your insights to enhance our services.

Rated 5 out of 5 stars

The Argentine-Ireland connection

I ordered a jacket for an Argentine-Irish cousin who visited Carrolls during her tour of Ireland, and bought herself one... and lost it. I am happy with Carroll's assistance and speedy delivery and I am sure that my cousin will be delighted to get a replacement.

2 December 2025
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 5 out of 5 stars

Lovely personalised gifts and fast…

Lovely personalised gifts and fast delivery

15 December 2025
Unprompted review
Carrolls Irish Gifts logo

Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 5 out of 5 stars

Fast deliver and family loved the hamper 5…

Fast deliver and family loved the hamper 5 🌟

19 December 2025
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 5 out of 5 stars

Delighted as everything arrived perfect

So happy with my order which included pint glasses! I’m always nervous ordering fragile items but thankfully everything was wrapped so carefully and thoughtfully! Everything was intact and I’m so grateful 🙏
Lovely 3 for 2 offer on the Christmas apron and tea towel so how could I say no! They’re fab!

18 December 2025
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 4 out of 5 stars

The product is beautiful as always

The product is beautiful as always, and looks well on very pleased with it.
However I am disappointed at the cost of delivery albeit it did arrive as expected.

17 December 2025
Unprompted review
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Reply from Carrolls Irish Gifts

Thank you so much for taking the time to provide us with your valuable feedback. Customer satisfaction is of utmost importance to us, and we are determined to use your insights to enhance our services.

Rated 5 out of 5 stars

Easy to use website and order…

Easy to use website and order dispatched and arrived quickly.

4 December 2025
Unprompted review
Carrolls Irish Gifts logo

Reply from Carrolls Irish Gifts

Thank you so much for taking the time to leave us a positive review. We really appreciate your feedback and are glad to hear that you had a positive experience with us.

Rated 1 out of 5 stars

pish poor service

I ordered two Guinness glasses which didn't arrive , I contacted Carrolls who said to contact Fedex who were supposed to deliver them . I followed the tracking which stated they were delivered and signed for by my neighbour Steve . I do not have a neighbour called Steve so I presume the driver created a fictitious character or is called Steve . Pish poor service from Fedex and Carrolls Irish gifts . I am now out of pocket and bereft of my glasses .

23 December 2025
Unprompted review
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Reply from Carrolls Irish Gifts

I'm truly sorry to hear that your experience with us hasn't met your expectations. We strive to provide quality service and it's disappointing to hear we fell short in this area. Your feedback is incredibly valuable, and we appreciate you taking the time to share it.

Rated 4 out of 5 stars

Packing worthy of improvement

Great items, reasonable prices. Shame the wrapping and packing is disastrous. i.e. crisp packs are used as air cushions and pressed well between the other goods, also along the side. All crisps are powdered. I brought this to CARROLLs attention but they couldn't care less, let alone they did not bother to even reply.

11 December 2025
Unprompted review
Carrolls Irish Gifts logo

Reply from Carrolls Irish Gifts

Thank you so much for taking the time to provide us with your valuable feedback. Customer satisfaction is of utmost importance to us, and we are determined to use your insights to enhance our services.

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