CarRentals.com Reviews 

Rented the car on an carribean island. No car in ordered size available (to transport the family incl small kids). Had to take a taxi for $100 and the paid $55 insurance upfront were not reimbursed. Agent told me to check the insurance company for support then just stopped the chat. No interest in compensating in any form or customer satisfaction.

Do not use this service. I was charged for not picking up two rental cars that I never reserved nor received any confirmation of renting. I did rent the car I needed successfully, but paid for two more.

We rented a car at car rentals.com
Worst car rental experience ever.
The address of the rental company was not correct. Phone number didn’t work. Office was closed in the middle of the day.
No sign of ACE. It is Express.
The car wasn’t available. The offered another car which was 3x more expensive.
Very unfriendly.
Contacted customer support of carrentals.com. They couldn’t help. Said it was not their responsibility.

I rented a car, paid the damage plan for it, once arrived at the airport, I get told that I am not 21 so I cannot claim the car and I could not cancel as the time for cancelling was past since I reached my pick up time. I contacted the company, they said you don’t need to cancel as long as you don’t pick up car, it should be fine. However, I paid for the damage plan prior as that was the only option and after contacting the company, they claim they can’t refund me for the damage plan when I did not even get to touch the car. Ridiculous.

Paid carrentals.com in Feb 23 and was then charged by firefly Spain (almost twice as much). Firefly say no record of car rentals paying them and to deal with them, car rentals ask security questions over and over then say they'll look into it and help you. Then don't and say go back to firefly. They also reply immediately but it's a different person every time and they don't bother to read the email chain. Will never use either company again. Avoid.

Stay away from rentalcar. By an online mistake (no ones fault) my money got transferred to rentalcar. For the company it would hvave been easy to establush this and sent me my 300 pounds back. They sit on it even if my Bank verified that it went out to rentalcar. I did not take any service.
THIS IS A BETRAYAL
R.Zeiler

Scam artists

This company have stolen my money & are refusing to give it back. I received an e-mail from them confirming they will process the refund within 10 working days. Since then they have just sent automated e-mails apologising but still not giving me my money back.

SCAM. Phone number doesnt work, no email for comfirmation. I luckily called the car hire company that I was supposed to get the car from and they confirmed that nothing had been ordered.
Got onto the credit card company and stopped the transaction, and now have to rebook directly through the hire company.
Don't use these guys, they are scammers.

Bay far the worst experience I've had when booking a car. I booked and paid online for a car with full insurance and when I arrive at the pick up point at Varna airport I am told I can opt to pay for a full insurance. But I already paid for a full insurance??! I was advised that the insurance I paid was nothing to do with them but the portal I've booked with... what?? my booking confirmation says I have full insurance.. why pay another 36 euro for it? On top of that then I was advised for the 1st time I also need to pay 20 euro for the pick of the car... I am sorry but it is massively unprofessional - such charges should be noted at the booking confirmation. Then at 4 in the morning no one from call centre was picking up the phone even though it says 24/7 support.. I tried again to reach them during the day - no answer. Then the 3rd day on 5th time someone picked up the phone and connection broke, then again.. It is been impossible to speak to someone. So I was left without a car in the morning abroad with no one to speak to and having to find my own way to a business seminar I was attending. I want my money back for the full price I paid - horrible experience and I will never book with car rentals again!! I have another booking with them for May that I will surely now cancel and look for another car rental place. DONT BOOK with these guys!!!

There were so many things that went wrong, but it took 90 minutes to pick to pick up an economy car when I had already paid for a mid size SUV. I had lots of extra surcharges. It was advertised that I could use my own my own insurance and when I arrived I HAD to pay $200 for 4 days. Almost $500 for a crappy little car that we barely all fit into. Do not use Green Motion in Orlando, and carrentals.com shouldn't advertise a company that steals money

Scam! run they deal with crooked car rental places run don’t ever use them ever!

Pure bait and switch scam. They quoted and let me book an SUV for $50 per day. When I checked into Budget to get the car it was $109 per day. Budget doesn't care cause thats their rate. Carrental.com refused to help or do anything

Needed a last minute rental and when we arrived they refused to rent the vehicle to us. Citing they needed a pink slip and $1000 deposit. Website only asked for a license and the credit card we paid for it. We paid for everything up front and their location was going to close soon for the night and we needed a vehicle to get my husband to work the next day. As it was a last minute rental they refused to refund us on location and told us to contact Expedia. Expedia said they couldn't refund us either and directed us to their online customer support. Their online customer service tried to reach out to the location 5 minutes before close and no one would answer the phone. Our request for refund went to their 72hr customer service who again turned us down. We are now fighting for a refund through our credit card. I hope this review makes you look elsewhere to rent a vehicle. They are not worth your business.

We reserved (via Carrentals.com) a full-size car in Orlando, Florida, between December 22 and December 26, 2022. The rental car company was Mex Rentals. The reservation indicated that the car rentals are available 24/7. When we arrived, we called the number given in the reservation to request a shuttle from the airport to their office. We called the number multiple times, no one picked up the phone. We went to the pick-up area but no one heard about this rental company and the directory on the shuttle pick-up area wall did not list this company. We went around the rental car area - no one has ever heard about this car rental company. We had to take an uber car to the hotel and pay for it. The next morning we called the car rental company office multiple times until someone picked up the phone. It was not the office of Mex itself but a generic service that serviced multiple businesses. They explained that the phone service had been closed for the day when we arrived. They gave us a physical address of Max Rentals to go to at our expense again. It turned out to be an address that even an uber driver had a lot of trouble finding. The office was not for Mex Rentals but for multiple companies. So Max Rentals is just a name... We found a representative and explained our refusal to pay for the period when we could not pick up the car because of their unavailability. The representative insisted that we pay. When we asked for his manager, he gave us a number that led to him as the person answering our call. We considered this behavior as shameful fraud. At the end, we refused to pick up the car because we no longer considered this a legitimate business and indicated that we would write a full review. Do not agree to any rental from Max or any other company listed at +1 305 988 6125 or 3255 McCoy Rd.

Buyers BEWARE - Was intending to rent a car from MEX Rent a Car via CarRentals.com -I Pre-paid. The fact that this is an Expedia Group Company provided the necessary comfort to do so.
I have international auto insurance coverage that I always use when I travel. MEX advised that my insurance company was not on its list and therefore I would need to pay $19USD per day to decline (and not to take their insurance). The MEX rep was a bully, insisting that I buy something I don't need, and would not budge. My partner and I had waited 45 minutes in the rain for the shuttle to MEX, and we were stranded in this remote rental location. Since we did not want to pay this unreasonable fee to decline insurance, we had no choice but to take a cab to our Miami destination. We later rented from National, who accepted my insurance and in a no-nonsense manner, provided excellent customer service, and we enjoyed a 2 week rental w National.

I spoke with reps from CarRentals.com and Expedia. After speaking with several reps, one advised that the T's and C's stated that insurance from Canada and Puerto Rico were not accepted at CarRentals. I did not see that fine print at time of booking.

Either way, the really bad experience I had with this CarRentals company is something I hope you will avoid. My strong advice is to rent a car from a reputable company and not from a low end outlet like MEX; even if it appears that you might save some money - that's a misleading illusion.

Renting cars in Baltic States for a while now. Needed a car and booked via rentalcars.com vw golf for 40 euro a day. Upon arrival it turned out that in the small print (not in selection nor carrental voucher) it was mentioned that driving within Baltic states takes an extra surcharge of 45 Euro…….

Please rentalcars, make the price comparisons relevant before booking Comparing 40 euro va 42 vs 43 makes no sense if surcharges double the charge in fine print… after booking…

Customer support reaction is obvious, you could have found in fine print after booking and paying…

Unless fixed there is no value in a comparison website and hence forced will abort using them business and privatly. Ramon

Worst experience ever. Do not trust those scammers!

I rented a car from car rental for one day I was late one hour they charged me 375 extra so I paid 475 for one day rental of the cheapest car they have . Customer service is trash

After waiting to rent at Thrifty car rental, with long lines in same terminal the other "bit more cost" companies had NO lines. But the BIG GOTCHA was when the car got returned. Can't get car before noon...but took two hours to get "out the gate" Returning the car one hour past noon and the BIG GOTCHA came into play....charged equivalent to 2 more days rental. I might as well used the most expensive car rental available and rented a cadillac.
Burn me once....never again. Stay away from Thrifty car rental...out to stick it to you. Since I knew I would be an hour late getting the car back before even renting the car, I tried to add another day thru the on line broker who handled the car rental, and they would NOT do it...one day after setting up the rental. And Thrifty would NOT do it either.....wonder why?? Just another GOTCHA....NEVER ever rent thru the rental brokers who are NOT the rental company...it's a gimmick that makes you pay more every time you rent.

Misleading prices on website and unhelpful customer service. We have booked a car in Costa Rica via this Company as the price listed on their website was great. Confirmation received with the option to pay$ 110 for insurance to be added to the booking We went to pick up the car and the employee of the car rental company asked us to pay additional $500 for insurance when the email we have received stated differently. The car rental refused to refund us so we seeked assistance from customer services who have denied our refund. Stay away from this Company, it's a scam